Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficulty with appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
I am sad to say that the appointment system is terrible The Drs,nurses and staff are great once you can get to see them. You have to book online,my husband is no computer literate and can't do this. I have to do this for him and I find this process very difficult also. I received a NHS request by SMS and was told would need a GP review,no name was given of who it was for,we only have one mobile phone as my husband can't use one. I rang surgery and was told I have to complete online for to request a telephone consultation! There are no sections on the form to do it and as I don't know what it's about how am I supposed to fill it in. The system wants a overhaul to make it simpler for us all. I have heard other practices online systems are much simpler two clicks and you have an appointment. Please review the system before we all go mad trying to get appointments.
Visited August 2024
Haworth Medical Practice has not yet replied.
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Review titled Annual Review
Rated 5 stars out of 5
by Alan Gill - Posted on 22 August 2024
During my review with the nurse I mentioned a number of issues I had with my condition and treatment.The nurse was extremely helpful and nothing was too much trouble and overall my consultation with her was nothing short of excellence.
Visited August 2024
Haworth Medical Practice has not yet replied.
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Review titled Contact
Rated 2 stars out of 5
by Anonymous - Posted on 18 June 2024
The simple procedure of cancelling a blood test appointment and booking another one seems impossible to carry out under present contact methods. I was unable to get through via phone, then told that appointments can't be booked or unbooked by patient services (whatever that is). I was originally messaged by NHS and asked to book the appointment via an online link. Surely the same link could be used to rearrange the appointment? The whole system is lousy and certainly not customer friendly.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Suggestion
Rated 4 stars out of 5
by Alinob - Posted on 14 June 2024
I have had cause to ring for an appointment a number of times lately and the system works and I have succeeded to get a same day appointment when necessary. My suggestion as to improving the service would be to try and give a time when a call back is due. Just saying 'sometime this afternoon' is not good enough. We all have busy lives and being rung by the doctor when you are on the toilet or at the checkout at the supermarket is not good. I like to prepare for a discussion with my GP and being rung at a random time in a 5 hour time period is not good customer service. It has to be serious for me to consult a GP anyway so this current arrangement is not useful. I hope you will listen to this suggestion as I find it the most frustrating part of the new way of working with contacting my GP. I'm sure other people will agree.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled How are you suppose to contact them??
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
Trying to get my little boy an appointment, firstly called and stated to do an online form only taking emergencies over the phone. So tried to do online form and it stated it was temporary disabled. Opening hours are till 6pm so no idea why you can't do an online form! How are you supposed to contact doctors anymore??
Visited June 2024
Review titled Haworth Medical Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Amazing Service
Rated 5 stars out of 5
by Melanie - Posted on 06 June 2024
The doctor was very thorough with her consultation actively listening to my concerns in an empathetic manner and responding rapidly to resolve them. I left the surgery feeling reassured that my health issues would be investigated and dealt with. I’m very happy with the service I received and would 100 percent recommend Haworth Medical Practise to anyone.
Visited June 2024
Review titled Haworth Medical Practice
Replied on 03 July 2024
Dear Melanie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Very caring gp's
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Recent diagnosis of cancer. Supported throughout my journey with varying Gp's Online forms completed and dealt with promptly either by telephone call or an appointment at the surgery. My care has been fantastic and I cannot thank all the staff for their hard work in these very trying times. A massive thank you
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Rose Patient Experience Team
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Review titled Modality Useless
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2024
Why have things been outsourced to this company with useless processes. I press on the phone for them to call me back, it calls me back and silence. I call and dont do that option and no one picks up at all. I try to do an online form request when I can and not at work then its 'closed' and only allowed to submit within their working hours. Thats just stupid. You can triage forms. Making people then have to come back when they probably cant is rubbish, and patients cant do/speak to anyone when we are able to. Not wait time whilst being on hold, where is the dedicated team to answer calls? No queue numbers on calls, intermittently working
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Older people
Rated 1 star out of 5
by Susanne - Posted on 20 May 2024
How on earth is a 85 year old without a smart phone or computer access supposed to make an appointment?
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Susanne, Thank you for taking the time to leave a review. Patients are still able to book appointments over the telephone and in practice. Our Patient Service Assistants will complete the form on behalf of patients who are unable to access the internet. Kind regards Rose Patient Experience Team
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Morality operate the medical practice for profit and will take any opertunity to not provide medical assistance they can get. For large parts of the week it is impossible to make an appointment, due to the website being down and phone operators not being able to make appointments. My last 2 appointments have been with a nurse despite requesting to see a doctor. My referral to see a specialist has not been followed up on in over a year despite repeatedly chasing it up.
Visited May 2024
Review titled Haworth Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer