Hastings Old Town Surgery
The Ice House, Rock-A-Nore Road, Hastings, East Sussex, TN34 3DWContact details and opening times
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Review titled Hastings Old Town Surgery
by orangebe36 - Posted on 05 December 2022
I called the surgery in the morning. I was first in the queue (even though it took ages for them to answer!) and was told there would be no triage, just appts. Happy with this, I explained my issue. The receptionist took down details and offered an appt at another surgery. I explained that I couldn’t make that time, as I had another appt elsewhere, could I get an afternoon one. Was told basically no, the system doesn’t allow future appts for later in the day, it’s first come first served on the system, so I either take it or don’t see a doctor. Honestly, I think this kind of service is just horrific. In my view, this surgery is beyond incompetent now - they have no patient care anymore, the phone system is awful and long winded, you are lucky if you get a receptionist who will actually listen, and the triage system is a joke. In my opinion, the owner, shareholders & GPs at this surgery need to take a long hard look at the feedback they are receiving and do the right thing. Change the system and get back to actual patient care!
Visited November 2022
Provided by Care opinion
Review titled Hastings Old Town Surgery
Replied on 09 January 2023
Dear Patient My apologies for the delay in responding to your comment. I am sorry to read that you had difficulty in obtaining an appointment. We would welcome the opportunity to discuss your concerns and hope, in the meantime, you have been able to speak with someone regarding an appointment. Please do contact the surgery or the Patient Liaison Officer. Patient Liaison Officer.