Harptree Surgery
Bristol Road, West Harptree, Bristol, Avon, BS40 6HFContact details and opening times
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Reviews
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Review titled Prescription pick up and ordering
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
This practice is still making us queue outside in all weathers to hand in or pick up prescriptions! This is not acceptable. Can not recommend this practice.
Visited November 2022
Review titled Harptree Surgery
Replied on 22 December 2022
Dear patient, Thank you for contacting us. With limited space at the Practice we have made changes this year in order to provide more services and increase capacity for our patients. The new arrangement at Harptree allows the dispensary and reception queues to be kept separate and therefore staff are able to deal with patient queries more efficiently and patients receive their prescriptions faster. Prior to making the changes patients raised concerns about having to queue in the same line for both reception and dispensary, with increased waiting times for both, and this situation has now been ameliorated. We have listened to patient feedback and have provided a protected external area and are continuing to implement further improvements. We hope this explains why we have made the changes that we have as we strive to provide an efficient local service for our patients. Harptree & Cameley Surgeries