Harcourt Medical Centre
Crane Bridge Road, Salisbury, Wiltshire, SP2 7TDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Harcourt Medical Centre.
Reviews
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Review titled Fantastic level of care and compassion
Rated 5 stars out of 5
by Catherine - Posted on 21 August 2024
I have just had a joint appointment with a wonderful nurse and equally amazing GP...they jointly undertook a tricky procedure. Their care and concern for me, and team work to get a good outcome for me was exemplary. I can't thank them enough.
Visited August 2024
Review titled Harcourt Medical Centre
Replied on 23 August 2024
Dear Catherine Thank you very much for taking the time to write this lovely review it is very much appreciated by us all. I will of course pass this onto the team and wish you a speedy recovery. With Kind regards Harcourt Medical Centre
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Review titled Everything correct
Rated 5 stars out of 5
by Brian - Posted on 04 August 2024
Unlike my last visit, everything went smoothly and I received everything expected. The nurse will also speak with my doctor to get a blood test form added to my records so that my pre diabetes level can be checked.
Visited August 2024
Review titled Harcourt Medical Centre
Replied on 05 August 2024
Dear Brian thank you for taking the time to comment on our service, we are very pleased you are happy with how your appointment went i will feed this back to the nursing team. Kind regards Harcourt Medical Centre
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Review titled Very helpful
Rated 5 stars out of 5
by Carole Minto - Posted on 14 August 2024
I arrived early for my vaccination, was greeted in a helpful and friendly fashion, and was seen within 10 minutes of arriving, by the very helpful nurse.
Visited August 2024
Review titled Harcourt Medical Centre
Replied on 20 August 2024
Dear Ms Minto thank you very much for taking the time to write this lovely review of our team i will ensure the team are notified of this. Thank you Harcourt Medical Centre
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Review titled Diabetes appointment
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
I feel I receive patient centred diabetes care at Harcourt. I am encouraged to make healthy choices and don't feel judged. I had a little wait over the time of appointment but that meant someone else getting the extra care needed. During the appt, the Nurse was very thorough.
Visited July 2024
Review titled Harcourt Medical Centre
Replied on 17 July 2024
Dear Anonymous thank you so much for your positive feedback which i will share with the nursing team it is very much appreciated by us at all. Kind regards Harcourt Medical Centre
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Review titled Shingles Vaccine
Rated 5 stars out of 5
by Jane - Posted on 30 July 2024
Nurse was Friendly and helpful. Explained about the vaccine and possible side effects. Didn’t have to wait long!
Visited July 2024
Review titled Harcourt Medical Centre
Replied on 30 July 2024
Dear Jane, thank you very much for your lovely feedback on having your shingles vaccination. I will pass it onto the nursing team, it a much appreciated by us all at HMC. Kind regards
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Review titled I don't know how to proceed
Rated 3 stars out of 5
by Anonymous - Posted on 21 June 2024
My stumbling block is simply having a French phone number. I have previously called the surgery to ask to speak to my (elderly) mother's doctor. I was told that the doctor cannot call a French phone. Today I sent an email. The (automatic) reply told me that the surgery cannot accept requests by email and that I should fill in the online form, which asks for my UK phone number. I don't have one. It won't accept a French one. Maybe you see the problem?
Visited June 2024
Review titled Harcourt Medical Centre
Replied on 17 July 2024
Dear Anonymous I am so sorry for the late response which was due to technical error as mentioned in a previous response to a patient comment. I hope you have managed to deal with your query there is a facility to send a message via our online system if you take a look at our website there is more information available there. Kind regards Harcourt Medical Centre
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Review titled Excellent help
Rated 5 stars out of 5
by Jayne Woodhouse - Posted on 24 May 2024
I recently had cause to contact the practice, due to persistent symptoms of Long Covid. My concerns were listened to and appropriate follow-up investigations put in place. The fact that my GP knew my medical history so well was very reassuring, as was the personal interest which was shown in dealing with my problems. I am very grateful for the help I received.
Visited May 2024
Review titled Harcourt Medical Centre
Replied on 17 July 2024
Dear Jayne Woodhouse, thank you so much for the lovely feedback which will be distributed to the staff. I do hope you are feeling better and do apologise for the delay in replying due to a technical glitch! Kind regards Harcourt Medical Centre
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Review titled Outstanding Care
Rated 5 stars out of 5
by K Browne - Posted on 17 July 2023
I recently had to use the GP service for a significant but non urgent condition. From the outset, the receptionist, and then the GP were sympathetic, attentive and proactive in providing me the best care possible. When my condition worsened, they acted swiftly and decisively to continue my care. Whilst the booking system each morning for appointment is by telephone and first come first served, as soon as I was able to get through, they were on the case. Having recently retired from the Armed Forces after a lifetime, and the medical wrap that is provided in the service, you wonder how things will be when sometimes the NHS GP service gets openly criticised. I have seen nothing to support that negative view in my personal experience. I believe that is entirely down to the professionalism and excellent care provided at Harcourt medical Centre.
Visited July 2023
Review titled Harcourt Medical Centre
Replied on 18 July 2023
Dear Patient, thank you very much for your lovely review of the service provided by our team here at Harcourt. It really is appreciated by us all and I will definitely share this review with them. We look forward to providing you with NHS care for many years to come. Kind regards Harcourt Medical Centre
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Review titled Excellent Practice
Rated 5 stars out of 5
by Andy Horsfall - Posted on 19 July 2023
Had a bit of a concern regarding a changing mole on my forehead, so called in to speak to a Doctor. I was sent a link within minutes from reception to post photos of the mole. I posted my photos and then received a prompt reply with an appointment made available during the same day. I attended the appointment and my concern was dealt with, by my Doctor, swiftly and with precise treatment to allay and remove my concerns. A very slick and professional experience and practice.
Visited July 2023
Review titled Harcourt Medical Centre
Replied on 20 July 2023
Dear Mr Horsfall On behalf of the whole team at Harcourt thank you so much for taking the time to post your review, I will ensure it is shown too all of the staff. With Kind regards Harcourt Medical Centre
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Review titled Amazing treatment and care for my mother
Rated 5 stars out of 5
by Helena Elliott - Posted on 25 January 2023
My mother was lucky enough to be a patient at this surgery for 17 years. She was always treated with exceptional kindness and respect. She had a few medical conditions common to the elderly and was always listened to and given swift, appropriate diagnosis and treatment. In the last year of her life when, she knew she was battling terminal cancer, her GP was with her every step of the way, always gentle and kind. He made regular visits to her at home and made her feel important and well cared for. “Systemonline”used by the surgery made direct communication with her GP possible with responses to questions and updates happening quickly. The surgery liaised well with the excellent community nurse and palliative care teams enabling her last few days to be as calm, pain free and dignified as possible. They were wonderful. I should add that Salisbury District Hospital was also very good. Her clinical care over the years has always been excellent, If only a communication system that better connects these two excellent services could be established. Thank you to all the staff at Harcourt but especially mum’s GP for an amazing devotion to duty, especially in these very difficult times.
Visited January 2023
Review titled Harcourt Medical Centre
Replied on 27 January 2023
Dear Ms Elliott Thank you so very much for your lovely review posted on this portal, we pride ourselves in being family GPs. I can assure you your comments will be shared with the whole team. I am sure our colleagues at Salisbury NHS Foundation Trust will be pleased to read this also and we note the communication issues with IT! With very best wishes and again many thanks Harcourt Medical Centre