Hanslope Surgery
1 Western Drive, Hanslope, Milton Keynes, Buckinghamshire, MK19 7LAContact details and opening times
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Reviews
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Review titled Bad to worse every time
Rated 1 star out of 5
by R A - Posted on 12 July 2024
Visited docs in may regarding an issue with my foot, inability to walk in mornings Doc referred me to hospital Foot and Ankle team Hospital sent letter saying I’d hear by 9th July- but- I didn’t I called yesterday and was told i'd hear back from docs, guess what- I didn’t I called hospital today to see what’s going on They advised the referral was rejected 23rd May- and the surgery didn’t bother to inform me. Meanwhile issue with my foot persists, I am caller 1 in queue and have been on hold 40 mins now
Visited July 2024
Hanslope Surgery has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by D newton - Posted on 16 July 2024
40 mins on hold waiting to speak to someone just to get results, today would be ideal but no appointments left (this was this am) they advised no appointments left, but for results I needed another appointment but couldn’t offer me one for over 2 weeks, couldn’t arrange for face to face one so needed to be a phone call. Asked if I could arrange one sooner and they said to call back tomorrow for same day appointments- only to have the same experience (waiting on hold again to be told the same info and still no luck with finding a sooner appointment!) honestly got to be the worst doctors surgery for service and lack of empathy or care I have ever come across.
Visited May 2024
Hanslope Surgery has not yet replied.
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Review titled Superb practice
Rated 5 stars out of 5
by Sara Butler - Posted on 14 May 2024
I recently had an appointment at Hanslope Surgery . The doctor listened to my concerns. He quickly gave me a diagnosis and clearly explained the problem. He kindly performed a procedure that sorted out the problem during the same appointment. He also sent me further information to read regarding my concerns. I felt listened to and looked after. A really delightful experience – thank you.
Visited May 2024
Hanslope Surgery has not yet replied.
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Review titled Cannot get Appointment
Rated 1 star out of 5
by David Jones - Posted on 27 March 2024
I have dangerously high blood pressure, I have tried to ring, but today was the last straw, I rang from 11.20 to 12.35 they did not answer the phone, they must have gone to lunch with me still hanging on the phone, I walked up to the surgery from the other end of the village, only to be told there are no appointments, why don't you try ringing the receptionist said!!!!!!!!!! this is not the first time this has happened. What's going on with this surgery? it used to be so good.
Visited March 2024
Hanslope Surgery has not yet replied.
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Review titled Helpful pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
Came along for medical review, both my husband and I on Wednesday with pharmacist, excellent caring knowledgeable lady, who explained everything easily and excellent medical recommendations. Thank you again W & M Parry
Visited May 2023
Review titled Hanslope Surgery
Replied on 13 June 2023
Dear W and M Parry Thank you very much for your feedback which I will share with our pharmacist. Kind regards Helen Halson Practice Manager
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Review titled Poor service all round
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Appointment made with paramedic over a week ago to be cancelled at last minute because surgery closed. Paramedic telephoned to explain that appointment should never have been made with him in first place and that he would arrange face to face appointment with Doctor early the following week. Receptionist subsequently phoned to say the best they could do was a telephone call the following week as no face to face appointments. Why is it so hard to see your Doctor.
Visited February 2023
Review titled Hanslope Surgery
Replied on 20 February 2023
Dear Patient Thank you for your feedback. I am sorry that you had difficulty seeing a GP. I would welcome the opportunity to investigate this incident and find out what went wrong. Please contact me with your details; h.halson@nhs.net 01604 878007 Many thanks Helen Halson, Practice Manager