Handsworth Medical Practice
Handsworth Avenue, Highams Park, London, Greater London, E4 9PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great patient diabetes care...
Rated 3 stars out of 5
by JENNIFER GREEN - Posted on 06 July 2023
I have attended diabetes clinic in both June and July and been seen by the same practitioner who has been excellent. She takes care to explain the issue at hand, made suggestions that no one else has and pays attention to detail, which translates as ensuring that I understand the detail concerned with my ongoing care and has explained options clearly. I am also hard of hearing and time is taken to ensure I fully grasp what is being conveyed, so this is also appreciated. Thank you.
Visited June 2023
Handsworth Medical Practice has not yet replied.
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Review titled Disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I submitted an online Econsult a week ago and received a text to say a doctor would call me between 8am-1pm today but as of now, I'm still waiting for the call. I have now been on hold with the surgery for 20 minutes to try and find out what's happening. Up until a few years ago, Handsworth has always been amazing but it's becoming more and more impossible to see a doctor face to face and now to even get a telephone appointment. Extremely frustrating and quite stressful having to deal with this!
Visited May 2023
Handsworth Medical Practice has not yet replied.
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Review titled Caring, kind and helpful
Rated 4 stars out of 5
by Georgina - Posted on 18 April 2023
I have recently been speaking to a GP at the practice in relation to my daughter's eczema. This GP has been extremely helpful and together we are working towards managing the condition, which is so far working. She was very sympathetic to my concerns and i felt really at ease talking to her. She was not dismissive at all, which i have had in the past. Thank you!
Visited March 2023
Handsworth Medical Practice has not yet replied.
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Review titled Great Practice- wonderful nurse and GP and reception
Rated 5 stars out of 5
by Shyama Kanagaratnam - Posted on 31 March 2023
In the last month I have had to use the GP surgery twice after many years of not having to. In both situations I was dealt with quickly, professionally and efficiently. I am so impressed- especially in the current climate. I know I can’t name individuals but from the reception team who triaged me to the nurse practitioner who dealt to my initial complaint and treated me professionally and kindly to the E consultation contact I had to do on the second issue- which was dealt with on the same day with care, professionalism and kindness again by the GP. I just wanted to thank the staff/ team at the surgery who are doing a brilliant job in an incredibly difficult climate.
Visited March 2023
Handsworth Medical Practice has not yet replied.
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Review titled Need to call 400+ times and still can't get through
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I have tried calling my GP over 400+ times this morning and the line is busy throughout. I don't even get through the Automate voice system. I have been on the phone since 8am this morning till 8:30am now and been trying the line for 431 times and still haven't managed to get through. I called 111 service last night as my toddler son has a very high temperature and was advised I'll get an appointment this morning at my local GP. As no one has come back to me yet I tried calling the GP myself and have failed to even get through the phone line as it keeps saying its busy. Appreciate the lines are busy but do I need to keep ringing that many times. It's shocking!
Visited January 2023
Handsworth Medical Practice has not yet replied.
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Review titled Waiting time over 1 and a half hour
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2022
I have been waiting for an econsult call back since Thursday, I have not heard so called this afteernoon, I have and still are on hold 1 hour and 33 minutes later. no other way of getting through to anyone. I have never had an issue with Handsworth but this last few months have been a nightmare to even get through to speak to someone.
Visited November 2022
Handsworth Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kay Wilson - Posted on 13 September 2022
I have been with this practice since it was opened in Handsworth Avenue and have always, without exception, been treated with the utmost respect, care and patience. Seeing the Nurse today I was able to deal with not only the check ups I had booked in for but several other small worries, an appointment was made, advice and reassurance was given, as well as promise of follow ups. Whenever I have rung I have been able to get an appointment or a call back has been booked and this has followed promptly. Although I often have to hang on for a long time the Receptionist always answers and deals with my query as if I was the first to call that day. Well done any thanks to everyone there.
Visited September 2022
Handsworth Medical Practice has not yet replied.