Hall Grove Group Practice
4 Hall Grove, Welwyn Garden City, Hertfordshire, AL7 4PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Gus Edwards - Posted on 26 October 2024
Went to Parkway surgery at 4pm to get a urine sample bottle and explain my problem. Reception said the gp would ring me later. Before I got back to my car, he had phoned and asked me to go to the Hall Grove surgery. I drove there gave my sample, had a consultation and examination with gp. Got prescription for antibiotics. Went to pharmacy and got them and this all Before 5pm. Fantastic service from start to finish by both surgeries
Visited October 2024
Hall Grove Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Clive Robertson - Posted on 04 September 2024
The student doctor I saw was very thorough. Easy to understand and took the time to listen. The other Dr who I saw briefly was very good too. This has been my families surgery for many years. And have never really experienced any issues. Hallgrove practice gets a 👍 from me. Keep it up.
Visited September 2024
Review titled Hall Grove Group Practice
Replied on 04 September 2024
Thank you for taking the time for this review.
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Review titled Great practice with amazing GPs
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
The doctor was quick to book an appointment in, helped me to understand my diagnosis and reinforced that it would get better. I felt confident coming out of the appointment knowing what was causing my symptoms
Visited July 2024
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Review titled Good service
Rated 5 stars out of 5
by Nathanael Burke - Posted on 21 June 2024
Very knowledgeable doctor and quick service. Gave good advice to all of our queries. Was friendly and approachable.
Visited June 2024
Review titled Hall Grove Group Practice
Replied on 23 June 2024
Thank you for taking the time to give this positive feedback.
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Review titled Good practice pleased I chose them
Rated 5 stars out of 5
by chris bartlett - Posted on 19 April 2024
Every time I see a gp they give me good advice. Thought eConsult service which is now the only way in to an appointment is next to useless. I wanted an appointment for a common condition that is not listed on the eConsult platform. I had to say that I had a cough and hope that a GP read the message I left. Service like that let’s a really good surgery down.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 19 April 2024
Understand this frustration. The eConsult platform is a national IT system, we have no control over this. What you did is the right way to use it. If the exact condition doesn't appear, use a reasonable alternative. We will act on what you write, not the headline at the top.
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Review titled Quick response and great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I recently had a health concern and called the hall grove practice. The reception arranged for my doctor to call me back, and not only did they call quickly, I was seen that very afternoon. I am very pleased with the excellent service from hall grove and parkway surgery.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 30 April 2024
Thank you for taking the time to post this.
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Review titled Very helpful Dr Appointment
Rated 5 stars out of 5
by Warren Barns - Posted on 23 April 2024
I had a very helpful and efficient appointment with a doctor today, he was helpful in explaining things clearly and the prescription of medication.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 26 April 2024
Thank you for the nice review.
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Review titled Efficient call back service
Rated 5 stars out of 5
by Sophie De-martin - Posted on 25 April 2024
I requested a call back service and was first contacted by a receptionist and then booked in for a triage gp to call me. This all happened within the same day, was prescribed medication that I was able to collect the same day and overall would describe the experience as very efficient
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 26 April 2024
Thank you for the review. We think the call back service works well. For any patients reading this, be aware that if you call the practice a second time, while waiting for the call back, this removes your original call back request.
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Review titled Quick response
Rated 5 stars out of 5
by Lorenzo - Posted on 19 April 2024
Called in the morning and got an appointment immediately to check my 4 yrs old daughter for a possible ear infection. The doctor was very good in explaining what to do and not to do
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 19 April 2024
Thank you for the very nice comment. I hope everything has worked out ok and she is improving now.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Sat in the phone waiting 42 minutes only to be told nothing try calling back tomorrow. I explained that I was feeling really low and needed to talk Dr about it and my medication. She didn't care not interested, terrible service!
Visited March 2024
Review titled Hall Grove Group Practice
Replied on 27 March 2024
We saw or spoke to over 100 people today that asked for urgent on the day help. Several of our doctors worked for 10.5 hours today from 8am until 6.30pm, without a proper break. Unfortunately, despite this, on some days it is impossible to speak to/see every person that asks for an appointment. If there are no more appointments then there are no more appointments, a receptionist can't invent them. No one needs to wait on the phone. There is a call back button you can use.