Hagley Surgery
1 Victoria Passage, Hagley, Stourbridge, West Midlands, DY9 0NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceeds all expectations
Rated 5 stars out of 5
by Ann Jennings - Posted on 15 August 2024
My husband has dementia and has been seen recently by different doctors at the practice. Yesterday he visited at their request. the doctor gave him time to talk and answer questions. Ask questions that are not always easy to answer when your husband is with you but need to be asked to get a full picture of progress. We couldn't be more more impressed with curtesy and care shown. thank you
Visited August 2024
Review titled Hagley Surgery
Replied on 19 August 2024
Thank you for taking the time to leave a review and I am happy to hear you are pleased with the service we are providing for yourself and your husband. I will pass on your praises to the GP involved and again thank you for your kind words
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I recently had to see one of the GPs at Hagley Surgery. Right from the start, the receptionists were helpful, and the doctors and nurses were wonderful, treating me as a whole person, not just a symptom or a two-week wait. We have been patients of this practice for many years now and the care has always been first class. We hear so much that is bad about the NHS but we would like to thank the whole team at Hagley for their care.
Visited March 2024
Review titled Hagley Surgery
Replied on 06 March 2024
Thank you for such a positive review. I will feed this back to staff at site level as this most certainly helps with staff morale. I am very proud of the service that we offer our patients and the staff do an amazing job and often under difficult circumstances. It is reassuring to know it is appreciated and you felt well treated in your health care here at Hagley Surgery. Thank you again for taking the time to leave a review Dawn Prescott Site Manager Hagley Surgery
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Review titled Extremely fast response
Rated 5 stars out of 5
by lynette Parkes - Posted on 08 December 2023
I sent an online request with a photo to explain my issue. Within only 4 minutes I had a text response from one of GP's confiming they had reviewed the request and photo and had sent a prescription request to the pharmacy. Incredibly fast and efficient service. Thank you
Visited December 2023
Review titled Hagley Surgery
Replied on 08 December 2023
Thank you Mrs Parkes for taking the time to leave a review. We are so pleased to hear you found our new online system helpful to you. We always endeavour to delivery the best service we can and this can often be in difficult circumstances and it is reassuring to have such complimentary feedback. I will ensure your comments are circulated to all of our staff. Kind regards Dawn Prescott Site Manager Hagley Surgery
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Review titled Friendly helpful practice
Rated 5 stars out of 5
by Louise Shields - Posted on 31 May 2023
I am really happy with my doctor’s practice. The staff on the desk are always helpful, try their best to get you the best appointment they can when you call and the medics, I have two particular I prefer to see, are so caring, professional, knowledgeable and do their very best to help in every way they can. I feel very well looked after by Hagley Surgery and I’m so glad they are my doctors practice.
Visited May 2023
Review titled Hagley Surgery
Replied on 01 June 2023
Thank you Louise for taking the time to leave such a complimentary review. It is so rewarding to hear that you are appreciative of our dedicated staff here at Hagley Surgery and I will feed back your comments to them. We do pride ourselves that we take time to listen to our patients and understand their concerns and often their frustrations with a very stretched NHS. Thank you once again Dawn Prescott Site Manager Hagley Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Amazing service. The online form is brilliant. Was given a telephone appointment within 48 hours and issue dealt with. Many thanks.
Visited March 2023
Review titled Hagley Surgery
Replied on 30 March 2023
Thank you for such a positive review. I will feed this back to staff at site level as this most certainly helps with staff morale. I am very proud of the service that we offer our patients and it is reassuring to hear your online consultation worked so well. Thank you again for taking the time to leave a review Dawn Prescott Site Manager Hagley Surgery