Guide Bridge Medical Practice
Guide Lane, Audenshaw, Manchester, Greater Manchester, M34 5HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Nataliya Bridgeman - Posted on 05 September 2024
Today I had an amazing experience at my Guide Bridge Medical practice. Advance clinical practitioner was very helpful and compassionate, I felt HP communicated with person centred care and has a high quality of emotional intelligence. Thank you
Visited September 2024
Guide Bridge Medical Practice has not yet replied.
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Sheila McDonough - Posted on 02 September 2024
I have just rang the practice to get confirmation of my appointnent and spoke with a lovely receptionist who was lovely, I advised I could not get on my ap and she said no worries thats what am here for, her name begin with the letter H lovely telephone manner thank you
Visited September 2024
Guide Bridge Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Julie Mannall - Posted on 20 August 2024
After completing the triage form I was called within the hour with a next day appt. Doctor called me at the time expected and was very thorough and professional. I have to say that the service I have received from the practice has been nothing less than excellent over many years . I would definitely recommend this new Triage service. I have used it a few times and have had positive results each time. Thank you to all the Staff
Visited August 2024
Review titled Guide Bridge Medical Practice
Replied on 21 August 2024
Hi Julie, Thank you so much for your lovely feedback, We are always keen to hear when things have gone well and it is really positive to hear that your experience of our new triage system has been a good one. I will be sure to pass on your comments to the team. Thank you again for taking the time to provide this feedback. Kind regards. Sam McDonagh, Operations Manager.
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Review titled Unhelpful and Very Rude
Rated 1 star out of 5
by Keith - Posted on 20 August 2024
I phoned up yesterday at 4:30 to try and book an appointment, the rude, patronising receptionist refused to help and insisted I use the website the next day. There was no justifiable reason why she couldn't just book me an appointment which was for routine follow up blood tests. They've tried to automate everything so they don't have to do anything but it isn't working. If this practicenwas a vets, I wouldn't even take my dog there.
Visited August 2024
Guide Bridge Medical Practice has not yet replied.
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Review titled Poor at making appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
I have to have my bloods taken every 12 months due to the medication I am on. My bloods are due in October 2023. After ringing numerous times to be told there is no appointments I was asked to ring in January. When I rung them still no appointments I finally got one in April 2024!! Now I have the results and a text to say the doctor needs to see you to discuss the results, and I was asked to telephone the surgery to get an appointment. 3 times I have rung to be told no appointments just keep trying, today they told me from 9th may there is a new system and I have to fill in a form. I asked what do I put in the form as I’m not unwell I’m only making the appointment as you have asked me to discuss my results receptionist said I don’t know what you need to put but keep trying. Each time you ring your on hold for an hour trying to get through it’s a joke, let’s hope my results aren’t serious!! That’s if I’m still alive when they let me have an appointment Disgusting service from a surgery that used to be brilliant
Visited May 2024
Review titled Guide Bridge Medical Practice
Replied on 10 May 2024
Dear Patient, Thank you for your comments, Im very sorry to hear you have been struggling to book an appointment. We have been transitioning to a new appointment system which is now live and unfortunately has caused slight delay during the process. We are hopeful that this new system will support patients to access appointments more effectively and efficiently. Please do visit our website for more information on this system or contact our practice directly who can help you to use the new system. The new system is designed to minimise calls to the practice, meaning that patients will not have such lengthy waits over the phone too. Kind regards Sam McDonagh Operations Manager.
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Review titled Cancelled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Having booked a telephone appointment earlier in the day, i was rung up later to say they have cancelled it. Due to the fact they are switching to a new appointment system, when asked how i can make another appointment they told me they didnt know!! And to ring up after the 9th of May to rebook on the new system?? So how do i rebook on the new system if they dont even know!! This practice need an overhaul.
Visited April 2024
Review titled Guide Bridge Medical Practice
Replied on 10 May 2024
Dear Patient, Thank you for your comments, Im very sorry to hear you had a difficult experience when booking an appointment recently as you noted, we have been transitioning to a new appointment system which is now live and unfortunately has caused slight delay during the process. We are hopeful that this new system will support patients to access appointments more effectively and efficiently. Please do visit our website for more information on this system or contact our practice directly who can help you to use the new system. The new system is designed to minimise calls to the practice, meaning that patients will not have such lengthy waits over the phone too. Kind regards Sam McDonagh Operations Manager.
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Review titled Poor Telephone System
Rated 1 star out of 5
by Vicky Turner - Posted on 24 January 2024
Called at 8:01 for an appointment, telephone service advised to press 1 for a call back and place in the queue saved, called back at 8:54 and told no appointment for my 4 year old daughter and I should stay on the line for an appointment - terrible service making people miss out on appointments through no fault of their own
Visited January 2024
Guide Bridge Medical Practice has not yet replied.
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
I booked in for an appointment which i had to wait 4 weeks for, only to get to the practice the nurse call me in and her ask me what bloods i was there for. I requested and was told i was booked in to see the GP then the nurse straight after. They had forgotten to book me in with the GP and therefore the whole thing was a waste of time. Considering they do training every Thursday you would think they would at least be able to book appointments correctly. They have a banner outside saying they are accepting new patients, i would avoid this place like the plague the incompetence is beyond belief.
Visited November 2023
Review titled Guide Bridge Medical Practice
Replied on 20 November 2023
Good morning, Thank you for taking the time to leave us your comments, Im very sorry to hear that the service you have received falls below your expectations. We do value your feedback and note that you have submitted this feedback to us directly too. We will look into your concerns and address them with you directly. Should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact me on 0161 344 2609. Kind regards Sam McDonagh Operations Manager.
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Review titled Terrible care
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
My husband has been sent for a lot of tests recently. We spoke to a doctor on the phone for the results, he was totally unprepared. No explanation of why he was sent for these tests, and no explanation of the results. No explanation of the results of a scan. Phone call from hospital to attend for a procedure. This was a complete surprise as we hadn't been informed of the need for the procedure by our GP. Basically we have no idea of what is going on and nobody wants to tell us. I agree with other reviewers, this was a really good practice, now there is a total lack of care. I sent an email one week ago, this has not even been acknowledged let alone properly replied to.
Visited November 2023
Review titled Guide Bridge Medical Practice
Replied on 22 November 2023
Thank you for your feedback, i am very sorry to hear that your experiences of the practice has not been to a standard you would expect. I would very much like to take a look into your concerns raised so we can address these for you. I apologise you have not had a response to your email, we do aim to reply to all feedback directly and if you would like to contact myself or our Assistant manager at the practice on 0161 344 2609 would be happy to discuss this further. Kind regards Sam McDonagh Operations Manager.
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Review titled Horrendous service!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I was supposedly given a list of regiment injections at certain periods apart! But! This surgery seems to think it can change the regime at will! I've just been for my so called appointment! But! Was notified the time wasn't what they'd written down for me! In fact they'd just changed it without notifying me! The receptionist said that we could change the dates to a different period! So! What has happened to the regimented period of injections? I told them to forget it! And walked out! Disgusted!
Visited June 2023
Review titled Guide Bridge Medical Practice
Replied on 13 June 2023
Good afternoon, I am sorry to hear that your experience with the practice didn't meet your expectations today. Your feedback is very important to us, and we are always disappointed when things don't go well, I would like to look into the concerns that you have noted so that we can look at what went wrong and ways to improve the service in future, please contact me on 0161 344 2609 guidebridgemedical@nhs.net or alternatively contact our Governance team on 0161 337 2254 or gtd.governance@nhs.net Kind Regards Sam McDonagh Operations Manager.