Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Pat Simpson - Posted on 12 September 2024
I saw a Spanish female Dr yesterday. She was kind, caring and extremely thorough.,Explained everything to me and booked me a follow up appointment.,
Visited September 2024
Groves Medical Centre has not yet replied.
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Review titled Fed up with Practice
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
Just tried to make an appointment. Useless. Absolutely useless. New system is absolutely stupid. And I am still waiting for a letter of apology to all patients about the inadequate care we have been receiving. Shameful not to put your hand in the air and apologise. I, for one, can't see any improvement.
Visited September 2024
Groves Medical Centre has not yet replied.
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
My appointment was cancelled. I had to go to surgery because phone was busy for days when I finally got an appointment I was left to wait an hour past my time
Visited September 2024
Groves Medical Centre has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by June Dawes - Posted on 02 August 2024
Charming receptionist, rang me back to carry out compulsory survey before making a doctor’s appointment for me. Apologetic about the length and depth of questions, but she made it pleasant and as short as she could.
Visited August 2024
Groves Medical Centre has not yet replied.
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Review titled Referrals
Rated 4 stars out of 5
by Anonymous - Posted on 06 August 2024
I have generally been pleased with this practice. However, I do not understand why I should have to justify my need to access a referral to audiology given that the doctor had my full history up on the screen showing that I have been deaf my entire life and wear two hearing aids. I have been with the NHS audiology service since I was born. Given that hearing aids are required for deaf people to work and that lack of ability to interact with others is the leading cause of a whole range of health problems including alzheimers and dementia, you would think they would see the cost-effectiveness of supporting deaf people's access to simple solutions. I should not be having to justify my access. I am now going to have to wait god knows how long to get what I need when this used to be a drop in service that could be accessed as required. An absolutely shocking and short-sighted bureaucratic deterioration in services - not just due to this GP service but clearly a systemic issue.
Visited August 2024
Groves Medical Centre has not yet replied.
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Review titled Incredible Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2024
I just wanted to thank the wonderful receptionist who helped sort out a new appointment when I had messed up and to the amazing doctor who still found time to listen to me despite my earlier mistake. I know how stretched you are. I cannot thank you both enough.
Visited August 2024
Groves Medical Centre has not yet replied.
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Review titled Difficult to speak to anyone
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2024
Via telephone it is very difficult to get through on the phone lines. Hold times are really long. I wanted to change a booked appointment to a telephone appointment and am unable to.
Visited August 2024
Groves Medical Centre has not yet replied.
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Review titled Appalling systems
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Now required to complete a form by multiple choice questions to be offered an appointment. More red tape to delay healthcare and it doesn’t work!
Visited July 2024
Review titled Groves Medical Centre
Replied on 23 July 2024
Thank you for your feedback, we are very sorry to read your comments. Please be reassured your concerns will be taken seriously and contact swlicb.groves-enquiries@nhs.net if you wish us to investigate your experience further.
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Review titled Prescription Requests
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Very inconvenient prescription requesting system. Takes a long time to set up an online system. Recently submitted a written form request at the GP, but due to a mistake and carelessness of the GP, the wrong item was ordered. So the nominated pharmacy has to reorder the correct prescription item and so I have to wait again for the order to be restocked.
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
Just would mention I had appointment with doctors and had 3 symptoms I wanted to bring up and said inly could do 1 and would have to book another appointment. I had 2 queries looked at but seems a waste of time to keep on booking another appointment as thats why it is busy to try and get another one in this instance I was told they allow up to 15 minutes per patient and was probably there for under 10 mins so could have sorted other one out in 5 minutes Think this should be sorted out and maybe it will free up long waiting list if was dealt all at once
Visited July 2024
Groves Medical Centre has not yet replied.