Grove Surgery
Fairmile Road, Fairmile, Christchurch, Dorset, BH23 2FQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Revoorg - Posted on 22 April 2023
Myself my daughter and my son have all had to use this practice recently. The drs are all lovely and actually listen to your symptoms. The nurses are efficient and put you at ease. I find the econsult service really good. Thank you all for your hard work
Visited March 2023
Review titled Grove Surgery
Replied on 24 April 2023
Dear Revoorg Thank you for your kind comments, these have been shared with the surgery team. Kindest regards Linda Branch Communication and Complaints Specialist
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Review titled Worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Staff is very very rude. No appointments available at this surgery ever. Even for repeated medication, blood test form need a doctor appointment every time. I’m on thyroid medication they do blood test every 2-3 months time. It’s been over a year I can’t get my blood test form because no appointments with doctor.
Visited January 2023
Review titled Grove Surgery
Replied on 02 February 2023
Thank you for taking the time to leave your review, I am sorry to hear of your experience. Please contact me and I will look in to this for you. Just to make you aware you do not need an appointment to see a GP for repeat Thyroid blood tests. My email address is patientservices.scmg@dorsetgp.nhs.uk kindest regards Linda Branch Communication and Complaint Specialist
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Review titled Worst customer service
Rated 1 star out of 5
by Silvia Primac - Posted on 07 November 2022
I got a message telling me to call, i called at 12:48, i have been the 4th in the que and from 13:01 until 13:40 i was the 2nd ; because it took so long, i hang up and called back straight away to be greeted by the "the surgery is closed" message. It looks like they are making fun of me by leaving me to wait for almost an hour in the phone when someone could say it's closed. I understand you have to take your breaks but at least inform us to call later as we do have other stuff to do rather than wait in the phone in vain.
Visited November 2022
Review titled Grove Surgery
Replied on 09 November 2022
Thank you for your review, I have arranged for the surgery supervisor to call you to discuss your concerns in more detail. Kindest regards Linda Branch Complaint and Communication Specialist
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Review titled Nurses are Great
Rated 5 stars out of 5
by GJD - Posted on 03 November 2022
Really lovely Nurses who have tended to my Wife so well and kindly over the last couple of months, young man on Reception very helpful too.
Visited October 2022
Review titled Grove Surgery
Replied on 03 November 2022
Thank you for your kind review, your feedback has been shared with the Surgery Team. Kindest regards Linda Branch Communication and Complaint Specialist
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Review titled Excellent practice
Rated 5 stars out of 5
by Chan Phoenix - Posted on 11 October 2022
I am very impressed with the care I received recently. The doctor was very thorough and emphatic to a high professional standard. The doctor was very accommodating to my needs. Likewise I owe a debt to the professionalism of the receptionist who enable me to see the GP as prompt as possible as I was suffering with a debilitating condition. Thank you Grove surgery for being there when I needed the service.
Visited October 2022
Review titled Grove Surgery
Replied on 12 October 2022
Dear Chan Thank you for your kind comments, these have been shared with the surgery team. Kindest regards Linda Branch Communications and Complaints Specialist