Grove House Practice
St. Pauls Health Centre, High Street, Runcorn, Cheshire, WA7 1ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled ‘Great practice’
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
Spoke with one of the receptionists this evening and she was very helpful and understanding and resolved the issue for me.
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Patient Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled Very good, very respectful
Rated 5 stars out of 5
by Graham Smith - Posted on 15 August 2024
Easy to navigate, very good staff. My medical professional was excellent, put my mind at rest. Many thanks
Visited August 2024
Review titled Grove House Practice
Replied on 18 August 2024
Dear Mr Smith Thank you for taking the time to comment on the service you received. It always helps to boost staff moral when patients acknowledge when we do well Kind regards Joanne Cripps Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Adele Evans - Posted on 17 July 2024
Rang today and got seen by a GP today, all very helpful staff I also felt in the appointment I was not rushed in explaining what was wrong I was very satisfide with the out come of my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 29 July 2024
Dear Ms Evans Thank you for taking the time to leave us a comment regarding your positive experience. That means a lot to us at the practice. Kind regards Joanne Cripps Business Manager
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Review titled Worked well
Rated 4 stars out of 5
by Roy bellfield - Posted on 12 July 2024
excellent doctor very clear and precise with her comments and actions. The doctor as been thorough with her actions for my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 15 July 2024
Dear Mr Bellfield Thank you for taking the time to let us know we got it right. Its always great to receive good feedback. Kind regards Joanne Cripps Business Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Very quickly responded to me Made me feel comfortable High praise to maya(sorry if I’ve misspelt the name)
Visited July 2024
Review titled Grove House Practice
Replied on 04 July 2024
Dear Patient Thank you taking the time to give us your feedback. It good to hear when we get it right and Miya is one of our junior receptionist. I know this will go a long way to boost her confidence Kind regards Joanne Cripps Business Manager
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Review titled Lovely experience
Rated 5 stars out of 5
by Graham Smith - Posted on 18 June 2024
Very good and easy experience to get an appointment. Saw my Dr almost 20 minutes before my appointment time. Excellent Dr Excellent service
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Mr Smith Thank you for taking the time to leave us a comment and its is always good to see when things are working well. I will pass on your comments Kind regards Joanne Cripps Business Manager
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Review titled Superb Efficient Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I have spoken to Emma before and each time she shows emphany and listens thoroughly to what I have to say. She shows true compassion through her conversation and endeavors to help in anyway she can. Thank you Emma
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Patient Thank you kindly for your review and positive comment. I will ensure this is shared with the practice and Emma herself Kind regards Joanne Cripps Business Manager
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Review titled Receptionist was a star
Rated 5 stars out of 5
by John smith - Posted on 11 June 2024
Hi, I have recently had to make an appointment to see a doctor. Within minutes the young lady who had taken my call had sorted it all out for me in a friendly and very professional manner. I know of people who have complained about the service from Grove House practice reception. I for one have had a excellent experience in dealing with her, she is an asset to your team and deserves some recognition. Unfortunately this review will not allow me to name her but hopefully she will read this and know that I appreciate her professional approach to patient well being.
Visited June 2024
Review titled Grove House Practice
Replied on 12 June 2024
Dear Mr Smith Thank you for kindly taking the time to write this review about our receptionist. I will circulate it so she recognises your comment and no doubt it will lift the spirt of the whole team. Its a demanding difficult job and everyone is committed to doing their best. We know there are difficulties in the system but I can reassure you and every patient that the surgery is on your side and only wants what is best for you. Kind regards Joanne Business Manager
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Review titled Great Dr
Rated 3 stars out of 5
by Bev Mort - Posted on 18 June 2024
I’ve had various issues with this surgery but today I was seen by the lovely Dr Dooley, what a lovely lady, very knowledgeable but also took the time to explain everything to me so it was understandable and not just a lot of jargon. Dr Dooley made this visit to the surgery a very pleasant one. Thank you Dr Dooley.
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Ms Mort Thank you for taking the time to leave us a comment and its is always good to see when things are working well. I will pass on your comments to Dr Dooley Kind regards Joanne Cripps Business Manager
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Review titled Worst Practice
by Andreea Georgian - Posted on 22 May 2024
In January I give birth to my baby at Warrington Hospital, was a normal birth and in the place where I have been cut it get infected but inside, I realise that I have an infection and I had a lot of pain for 2 months and a discharge aswell and I booked my self to a check up in Grove House and the doctor gave me some antibiotics and it was help me a little bit in meanwhile the results from the swab has come back ( I had to call to check how they are, no body call me ) and they found a very bad infection and I get a referral for a scan, was really strange that everything was fine any way and they have prescribed for me antibiotics for 3 months and that antibiotics help me at the beginning but after 3 months of antibiotics the pain has coming back and I have decided to go to A&E I was waiting there for 5 hours with my little baby and they have told me that is not an emergency and I have to go to the GP because they will send a request for a referral to a Gynaecologist Doctor and they have said that to call the GP in case I don’t hear anything back from the GP and I haven’t heard, I call them and after a week they even didn’t look at that request and they said that they will make the referral for me and after a few days I called again to see because I has in pain and plus on my period was passed 14 days and they book for me an appointment face to face and when I arrived and I have explained how I feel the nurse said “ yes, you need a referral for a gynaecologist doctor “ , and yes they haven’t book the appointment yet . After I get a referral which was saying that they referred me to the gynaecologist and if I don’t here anything since 15/ 05 to call the hospital I have done that because of course no body call me, and the hospital was saying that they don’t have space for me and to call after 15/06 and I had go back to the GP explain to them that I can’t wait is almost 4 months since they do like that and they have said that they will let the doctor know to see and after I get a message that I have a GP telephone appointment on 20/06 I think they expect me to die or something. As I said I have over 4 months with this infection, terrible pain, plus I’m bleeding over 25 days now and they don’t care at all. Is hard for me to taking care of my baby. I don’t know what to do anymore. The worst service I ever had.
Visited May 2024
Review titled Grove House Practice
Replied on 28 May 2024
Dear Ms Georgian Thank you for explaining your problem. I am sorry that you are still experiencing pain. I feel that this is more a personal complaint rather than a review and will therefore treat this as such so we can contact you directly. We always welcome feedback to help us learn how to improve systems and processes but on such personal matters we invite patients to make a complaint direct so we can investigate and resolve. Kind regards Joanne Business Manager