Greystoke Surgery
Morpeth NHS Centre, Kings Avenue, Morpeth, Northumberland, NE61 1JXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Greystoke Surgery.
Reviews
-
Review titled Excellent care
Rated 5 stars out of 5
by Rachel Cole - Posted on 03 June 2024
Myself and my family have always had excellent care from Greystoke surgery. The GPs and nurses have all been kind, caring and considerate. The reception staff, admin staff and prescriptions team are efficient, caring and always sort our queries out quickly and with thoughtful consideration. Excellently run practice with staff who always go above and beyond. One GP recently seen my daughter with regards to some possibly asthma symptoms. He was very attentive and detail oriented. The team then organised her tests quickly and were great with her.
Visited June 2024
Greystoke Surgery has not yet replied.
-
Review titled Thank you!
Rated 5 stars out of 5
by Clive - Posted on 04 June 2024
My wife was very stressed at the surgery yesterday as she was having difficulty obtaining an emergency prescription. The medication is for a precancerous skin condition and she needs to finish the course with no interruptions. A very kind secretary, (apparently we are not allowed to use names, otherwise I would), sorted out the issues with the prescription and my wife was so delighted that she asked me to leave a 5 star review. Thank you from both of us.
Visited June 2024
Greystoke Surgery has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Karen - Posted on 24 April 2024
I needed an emergency appointment recently due to severe facial pain. I was advised on the phone to complete the online form. I filled in the form and was called back with an appointment within 10 minutes. I was then seen by an advanced nurse practitioner within 45 minutes of the phone call. I was diagnosed with an ear infection. A prescription for antibiotics was sent electronically to my chosen pharmacy.I was then able to collect the prescription straight away with the bar code provided by the surgery.All in all a very positive experience.
Visited April 2024
Greystoke Surgery has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
I contacted the practice after 5pm on a Friday to say my daughter was not well. The doctor was really responsive and saw us straight away and stayed to see her. The doctor put her at ease and efficiently diagnosed her issue. We really appreciated our excellent care. Fantastic service.
Visited March 2024
Greystoke Surgery has not yet replied.
-
Review titled Amazing service
Rated 5 stars out of 5
by Mrs Linda Hopson - Posted on 23 January 2024
I used the NHS app to leave a message re a problem . I was phoned within the hour , offered an appointment within the hour. An excellent interaction with the GP . Diagnosis and prescription filled . Treatment was started the same day . Extremely pleased with the service… Thank You.
Visited January 2024
Greystoke Surgery has not yet replied.
-
Review titled Went above and beyond
Rated 5 stars out of 5
by Mr David Patterson - Posted on 14 November 2023
Ordered repeat prescription, went to collect to find pharmacy could not supply one important one (supply problem) advised to speak with the receptionist, we were travelling to York the next day on business, staff asked what pharmacy I was near and arranged a collection from them. This is the type of service we are not used to, as our previous GP in Yorkshire sadly became a victim of the pandemic and service was not good. Greystokes is a superb practice and I am grateful to all the staff who worked hard to ensure my prescription was filled. You will always have hic-ups when dealing with so many individuals, but I can only offer my heartfelt thanks for your outstanding service. Keep it up. Kind regards Dave.
Visited November 2023
Greystoke Surgery has not yet replied.
-
Review titled Great service thank you
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
I telephoned the practice this morning. It took about 20 minutes to get through but I spoke to a calm and helpful receptionist who listened to my concerns about my daughter and advised that I would get a call from the nurse practitioner. She phoned and offered an after school appointment. When we saw her she was thorough and had a lovely manner with my daughter. She took bloods straight away, no need to come back, and explained follow up processes. Fantastic service - thank you to you all.
Visited March 2023
Greystoke Surgery has not yet replied.
-
Review titled Thank you
Rated 5 stars out of 5
by Ms Mary Hill - Posted on 28 March 2023
I attended the surgery for an annual review with a nurse. I found her so reassuring and cheerful, and so kind that it was easy to forget that she must carry out this routine very frequently, as I felt that my health and the tests she was undertaking really mattered to her. Although she assured me that if I heard nothing within a day or two it would mean that all was well and there was nothing to worry about, I did ask her if she could let me know the results of a particular test relating to medication I have fairly recently been prescribed. She immediately offered to send me a text with the result, which she did the very next day. The text was friendly and reassuring and just right for an older person who was feeling a bit anxious! While waiting for my appointment I was also able to observe the receptionists dealing with phone calls and callers at the desk in such a calm and caring way - typical, it seems to me, of the ethos of this excellent practice. It is several years since I have needed a doctor's appointment, but I am sure the GP's must set the tone and ethos of the practice as a whole, so I would like to say thank you to everyone involved!!
Visited March 2023
Greystoke Surgery has not yet replied.
-
Review titled method of appointment not patient friendly
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
The Website for reporting review is chronic non-user friendly! \My constructive comment/complaint on the method/design for patients attempting to make an appointment does not merit other NHS surgeries who have a more 'user friendly' method. Their patients are provided with a means of informing the individual patient by simply providing an automated queuing/ numbering system? Perhaps this would provide comfort to patients who would otherwise have to sit and wait for an hour or more attempting to make an appointment to be informed to try their luck/chance the next day? I am sure it would go a long way to preventing the stressful situation it causes patients having tried so many times without success?
Visited February 2023
Review titled Greystoke Surgery
Replied on 28 February 2023
Thank you so much for taking the time to provide feedback. Econsult, available via our website, to which you refer is just one method of obtaining clinical access at our practice. We also offer online appointments via System1 (log in details required). We agree that the telephone appointment system requires a review, which we are currently undertaking, with the engagement of our Patient Participation Group. I am afraid an automated queuing system is not an option for us, due to the limitations of our telephone system. Thank you once again for your feedback, and if you would like to offer more examples of challenges you face, please do not hesitate to get in touch with our Practice Manager.
-
Review titled Great service
Rated 5 stars out of 5
by Becky H - Posted on 06 January 2023
My husband has type 1 diabetes. We were travelling several hours away to visit family yesterday when we realised that he had forgotten his extra insulin. We phoned Greystoke, spoke to an extremely helpful and understanding receptionist who organised an urgent prescription to be sent to a pharmacy near where we are staying. There was a minor issue with the prescription so we had to phone back this morning but it was sorted quickly and he now has his medication. We know how extremely busy the practice is right now and we are grateful for the help we have had - thank you!
Visited January 2023
Greystoke Surgery has not yet replied.