Greengate Medical Centre
1 Greengate Lane, Birstall, Leicester, Leicestershire, LE4 3JFContact details and opening times
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Reviews
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Review titled Receptionists not always knowledgeable
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
I rang to check whether I could have a Covid booster at the same time as my flu jab (already booked) and was told they are not a Covid clinic! Well, nor is the GP's surgery that my husband attends, but he was invited for a Covid and flu jab at the same time. We are both over 50 and the NHS website says to contact your GP to get your Covid booster. Not for the first time has my GP's surgery contradicted the information on the NHS's own website. When I told the receptionist where I lived, she even questioned whether my previous GP's surgery (the same on my husband uses now) should have even accepted me as a patient. I stated that I had been a patient there for many years (well over 25 years) before changing to the current surgery, and I only made the change because the current surgery was slightly nearer. I said she could check if she liked. 'It's not my job to check', she said. Oh well, it may not be your job to check your facts, but please don't treat patients like they're in the wrong when they're not. Thinking of going back to my old GP now as in retrospect I made a mistake by changing!
Visited October 2022
Review titled Greengate Medical Centre
Replied on 18 October 2022
Dear patient Please accept our apologies for your unpleasant experience with the receptionist on this occasion. Unfortunately, she is correct in that, we are not routinely holding covid booster clinics here at the surgery therefore, would not always be able to offer a flu jab and covid booster at the same time during every clinic we hold. The covid booster supply we receive is purely on an adhoc basis. therefore, we haven't been able to book anyone here at the surgery, we've just managed to offer as and when available. The NHS website states : How to get a seasonal booster dose To get a seasonal booster (autumn booster) dose you can: book a COVID-19 vaccination appointment online for an appointment at a vaccination centre or pharmacy find a walk-in COVID-19 vaccination site to get vaccinated without needing an appointment If you live in a care home for older people, contact your care home manager about getting vaccinated. It does not state to contact your GP surgery, although it may have done in the previous year. I apologise that on this occasion, we were unable to guarantee you a flu jab and covid booster at the same time but if you would like to call the surgery and ask for me, Sara Mitchell Assistant Practice Manager, I can find out if there is any remaining covid booster stock on the date you have your flu vaccination booked. Kind regards Sara Mitchell