Greengate Medical Centre
1 Greengate Lane, Birstall, Leicester, Leicestershire, LE4 3JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Susan Withers - Posted on 12 August 2024
Telephoned to sat my father in law had passed away..there was no concern or sorry in the voice of the person on the phone. Total lack.of disrespect..
Visited August 2024
Review titled Greengate Medical Centre
Replied on 15 August 2024
Dear Ms Withers Thank you for your invaluable feedback. Firstly, may I offer my condolences on the loss of your father in law. I have investigated your comments and identified the staff member as our new trainee receptionist who was on the appointment booking phone line at the time. I have discussed your review with her and she is deeply saddened that she came across as disrespectful in any way during such a difficult call. She has expressed her sincere apologies and remembers the call as it was the first call of this nature that she handled alone. She also remembers phone interference during the call which made it hard for her to hear all the details of the call. She has reflected on how she could have waited until an experienced staff member was available but believes she panicked in this instance and is very sorry if that presented as a lack of concern on her behalf. Please be assured her training is continuing with supervised calls and she remains on the appointment booking line. On behalf of the practice, please accept our apologies for your experience and condolences again. If you wish to discuss anything further, please do not hesitate to contact me. Kind regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Concerned
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2024
Recently visited the surgery as was in pain and discomfort the person I saw decided to concentrate on something I hadn't come to them for. So am still in discomfort with no relevant explanation
Visited June 2024
Review titled Greengate Medical Centre
Replied on 08 August 2024
Dear patient Thank you for your feedback. Please accept our apologies that you feel the clinician that you saw did not concentrate on your pain and discomfort. We would appreciate being able to look into this further for you if you are still in discomfort. If you would like to call the surgery on 0116 2677901 and ask for myself, I can hopefully address the issue for you. Ms Sara Mitchell Assistant Practice Manager
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Review titled Abnormal urine result
Rated 2 stars out of 5
by Robert - Posted on 10 May 2024
Yesterday evening I got a call saying the urine sample I gave came back with a abnormal result and I had to visit the nurse and she gave me a appointment for today at 2.40 pm , I spent all night worrying that by diabetes was getting worse and this could be problems with my kidneys, my wife was also worried so last night was not good, I went into see the nurse and she said I don’t know why I’ve been asked to speak with you there is nothing abnormal and this result was better than some you have had in the past and she had nothing to tell me I was not pleased and let her know that and to let whoever arranged the appointment that they caused my wife and me a lot of worry for nothing
Visited May 2024
Review titled Greengate Medical Centre
Replied on 30 May 2024
Dear Robert I apologise for any unnecessary worry you have experienced. I have attempted to investigate using your name but cannot see any appointments at this surgery for around that time of 2:40pm with a Nurse on either 9th or 10th May 2024. Could the date be different? Is this the correct Greengate Medical Centre (as there are 2 in England)? I would be grateful for the opportunity to investigate further, but without more accurate information, it will be impossible. Please give me a call on 0116 2677901 should you wish to discuss this further. Kind regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Grateful to be registered here
Rated 5 stars out of 5
by Kirstie - Posted on 25 April 2024
Knowing how many people are dissatisfied with their GP surgery makes me feel very fortunate to be registered at Greengate Medical Centre. During the almost 30 years of being registered here, I've always been pleased with the service. Before my named GP retired, I almost always managed to get an appointment with him. This consistency of care was great and I recognise many other surgeries don't offer this. I was a bit worried about my GP retiring, as I felt so comfortable with him, but my new GP is lovely. He explains things very clearly. He is caring - I told him about some bad news I'd received and he straight away asked me how I was feeling. He allowed me to ask all of my questions and didn't rush me at all. The receptionists have always been nice. I've always been able to get an appointment when I needed one. Sometimes I have to wait a couple of weeks, but that's absolutely fine by me for a non-urgent issue. Some surgeries don't offer pre-bookable appointments, online appointment booking, or afternoon appointment booking. I am so pleased mine does! Yes - the phone is always engaged at 8am and it takes a long time to get through to the receptionist. But the important thing is getting an appointment, which I have always managed to do. Thank you and keep up the good work!
Visited April 2024
Review titled Greengate Medical Centre
Replied on 13 May 2024
Dear Kirstie Thank you so much for taking the time to provide us with such a wonderfully positive and understanding review. This has been relayed and shared with the whole team. We are pleased that you have found your care from this surgery, which is always our main priority, to be very good. We hope any future experience at the surgery remains positive. Regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Short staffed
Rated 4 stars out of 5
by Shane - Posted on 18 March 2024
The earliest appointment I could get was in a month's time, when asked why, they replied with "were short a nurse". I think they're more than a nurse short
Visited March 2024
Review titled Greengate Medical Centre
Replied on 13 May 2024
Dear Shane Thank you for providing this feedback. From time to time, we do experience some staffing issues due to varying reasons, such as illness. We attempt, where possible, to ensure all patients are offered an appointment within 2 weeks, however, for some planned Nursing clinics, such as chronic disease reviews, or routine checks, there may be a longer wait due to demand on time-critical appointments, such as cancer injections or wound dressings which have to take priority. Appointments are generally triaged by the Reception team and dates offered dependant on urgency. I apologise that we were not able to offer you something sooner on this occasion. Unfortunately, during March we were recruiting for a new Nurse, who has subsequently started during April. This will hopefully alleviate the requirement for longer waits for routine Nursing appointments. Regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Kelly Rigley - Posted on 21 March 2024
Had a routine appointment with a Practice Nurse who was extremely helpful and even made further enquiries regarding a question I asked nothing was too much trouble 👍
Visited March 2024
Review titled Greengate Medical Centre
Replied on 13 May 2024
Dear Mrs Rigley Thank you so much for your feedback with regards to our Practice Nurse. Your feedback will be relayed to the Nursing team. I appreciate you taking the time to provide us with this positive comment, it is always nice to hear about our team going above and beyond to assist patients. Regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Breath of fresh air - Excellent Doctor and staff
Rated 5 stars out of 5
by Suresh - Posted on 07 March 2024
I was extremely pleased to receive an excellent service from my local Greengate Medical Centre. The receptionist served me with a smile and was very helpful, she is a credit to this surgery, Wow! Need more of her. The Doctor who saw me went out of his way to help me. He did not rush me and helped me. Both staff deserve a big well done and recognition for providing a fab service.Well done Greengate my local surgery in Birstall.
Visited March 2024
Review titled Greengate Medical Centre
Replied on 07 March 2024
Dear Suresh The staff very much appreciate your great feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Staff are all friendly. Feel listened to, not too hard to get an appointment, had a proactive response to all my concerns.
Visited February 2024
Review titled Greengate Medical Centre
Replied on 07 March 2024
Dear patient Thank you so much for taking the time to provide feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Kay - Posted on 14 February 2024
I felt the Doctor took the time to thoroughly check my symptoms and explain the treatment he prescribed as well as possible follow up treatment. Using easy technology to check after a week if that further treatment is needed. I very much appreciate the Doctor’s calm and gentle manner; I felt ‘cared for’.
Visited February 2024
Review titled Greengate Medical Centre
Replied on 07 March 2024
Dear Kay I am very pleased to hear your feedback and we are grateful to hear of your positive experience at our surgery and the use of technology to assist in proactive care. Sara Mitchell Assistant Practice Manager
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Review titled Brilliant care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Made an appointment with the doctor and was seen the next day, on time and treated with utmost care and dignity throughout the process. Really pleased I changed GP surgeries.
Visited January 2024
Review titled Greengate Medical Centre
Replied on 24 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager