Green Meadows Surgery
Brook House, Heatherwood Hospital, Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Experience
Rated 5 stars out of 5
by Teresa Pascall - Posted on 03 September 2024
Filled the dreaded e/consult, called back in 30 minutes appointment arranged same day, very sympathetic Doctor all issues attended to. Very happy with service today, thank you.
Visited September 2024
Review titled Green Meadows Surgery
Replied on 06 September 2024
Dear Ms Pascall, Thank you very much or taking the time to post your comments and letting us know about your positive experience at the Surgery. We are delighted that you have been pleased with the care you received on this occasion. Kind regards Green Meadows Management Team
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Review titled Exellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I dont do revues but felt i should today. In the past i have been openly critical of Greenmeadows surgery & have felt that i was being forced to go private however today i needed to see a doctor bad stomach pain over the weekend, went online 8.00 no appointments so i went to Econsult filled out form. I had a call back at 9.00 an appointment with DR at 10.40 lots of questions then examination then email perscription direct to chemist drove to chemist all done and home by 12.30. What a brilliant service the surgery was very busy everything was running smoothly it was good to see so many staff working there. Exellent service.
Visited September 2024
Review titled Green Meadows Surgery
Replied on 06 September 2024
Dear Patient, Thank you so much for taking the time to inform us of your recent experience and we are delighted to hear it was a positive one! The Practice takes great pride in aiming to deliver high quality patient care so it is always a pleasure to hear about a positive experience! Your comments will be shared with the Practice Team. Kind regards Green Meadows Management Team
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Review titled Outstanding GP practice
Rated 5 stars out of 5
by Stephen Gill - Posted on 21 August 2024
Received a proactive follow up call from GP re an existing condition, discussed status in detail with clear action agreed.
Visited August 2024
Review titled Green Meadows Surgery
Replied on 02 September 2024
Dear Mr Gill, Thank you so much for taking the time to let us know about your positive experience at the Surgery. We are delighted that you were pleased with the care you received on this occasion. Kind regards Green Meadows Management Team.
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Review titled Very good practice.
Rated 5 stars out of 5
by Brian Marks - Posted on 24 August 2024
The doctor l saw showed empathy and concern. He was kind, informative and efficient. They practice environment is clean, light. The receptionist was very welcoming and friendly.
Visited August 2024
Review titled Green Meadows Surgery
Replied on 02 September 2024
Dear Mr Marks, Thank you so much for taking the time to inform us of your recent experience and we are delighted to hear it was a positive one! The Practice takes great pride in aiming to deliver high quality patient care so it was a pleasure to hear that you found the surgery team to be helpful, supportive and welcoming. Kind regards Green Meadows Management Team.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2024
I called and spoke to the receptionist D regarding my mother. She was extremely helpful and went over and above to deal with the issue I was calling about. She was really friendly, polite and knowledgeable. I later visited the surgery and she remembered our conversation and again was extremely helpful. She is a real asset to Green Meadows!!!!
Visited August 2024
Review titled Green Meadows Surgery
Replied on 02 September 2024
Dear Anonymous, Thank you for your thoughtful and detailed comments. We are very pleased to receive such positive feedback highlighting the excellent service you received from our Receptionist. Once again thank you for your comments, we will feed this back to the staff member concerned. Kind regards Green Meadows Surgery Management Team
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Review titled Very responsive and helpful
Rated 5 stars out of 5
by Kevmol - Posted on 23 August 2024
Submitted an online triage. I was subsequently called by a doctor about 20 mins later. Very thorough evaluation over the phone followed by in person appointment the following day. This is experience has renewed my faith in this practice. Could not have hoped for a better response and action.
Visited August 2024
Review titled Green Meadows Surgery
Replied on 02 September 2024
Dear Kevmol, Thank you very much for taking the time to post your comments. We were very glad to hear that you were pleased with the care you received from the Practice. We take great pride in aiming to deliver high quality patient care so it is always a pleasure to hear about positive experiences. Kind regards Green Meadows Management Team
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2024
Did an econsult for my baby today to be told there are no doctors on duty today at the surgery who can see a baby? We have therefore been sent to Brants Bridge later this evening? Disgusting service for a baby who is in pain. Such a shame as the surgery are normally so efficient at fitting my children in
Visited July 2024
Review titled Green Meadows Surgery
Replied on 26 July 2024
Dear Patient We are sorry that you have had cause to leave this review and we would appreciate it if you could call the Practice on 01344 621627 selecting Option 3 and ask to speak to the Complaints Manager who would be happy to discuss and look into this for you. Kind regards Vicky Green Assistant Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Ann Williams - Posted on 14 June 2024
I have just had a quick and helpful response from a GP at this surgery after a 111 call. The advice given was very useful and reassuring. Over many years and particularly recently both my husband and I have needed the help and advice from the doctors and staff of Green Meadows. This has been given both pleasantly and promptly (if needed) and inspires confidence that our health is being well looked after. Systems have changed many times over the years but I still feel that we are receiving excellent care when necessary. This practice is well run - we are fortunate to be under its care.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 17 June 2024
Dear Mrs Williams, Thank you very much for taking the time to post your comments. We are delighted that you have been pleased with the care received from Green Meadows Surgery. We pride ourselves on aiming to deliver the best service possible and it always boosts staff morale to hear from a happy patient. Kind regards Green Meadows Surgery Management Team
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Review titled Not the same since moving to the new site.
Rated 1 star out of 5
by Janet - Posted on 17 July 2024
Can’t phone as before to get a doctors appointment. You have to fill in endless forms online. I had a urine/kidney infection and need a CT scan doctor told me to go to Heatherwood hospital for it after two visits told it couldn’t be done there. Then told to phone Frimley radiology which I did they had no referral for me. Then I was told to go to Wexham Park hospital. I said I am not going there as I had scans at Frimley in the past. So I wrote a private letter to one doctor who was my doctor for many years when I had many tests to ascertain my heart problem. This letter that I hand delivered was told the doctor would see it the next day. The office actually opened this private letter. And phoned to say to go to Wexham hospital. I then repeated I cannot get there.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 26 July 2024
Dear Patient Thank you for your review, as we only have your first name we cannot respond or look into to the comments you have made. If you would like to discuss your concerns then please contact a member of the Management Team on 01344 621627 (Option 3) Kind regards Green Meadows Surgery
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Review titled Professional service
Rated 5 stars out of 5
by Alan Legg - Posted on 26 June 2024
I submitted an E enquiry, and within 6 hours I had a call from a doctor, was seen by a Practise Nurse Practitioner, had an X-ray and got a txt confirming things where ok. Just Brilliant.
Visited June 2024
Review titled Green Meadows Surgery
Replied on 26 June 2024
Dear Mr Legg, Thank you so much for taking the time to post your comments, these have been shared with the Surgery Team, who are delighted to hear that you have had such a positive experience, this is the level of service we aim to provide to all patients. Kind regards Green Meadows Management