Great Crosby and Thornton
Thornton Family HC, Bretlands Road, Thornton, Liverpool, Merseyside, L23 1TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid!
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
Since being taken over by a company this surgery is really bad. They made me an appointment at Crossways as they don't have enough doctors to cover. On arriving I found there is no parking even though on line it said there was, I'm disabled and it was pouring down. The receptionist has a bad attitude, which a number of people have complained about on Google. They run several surgeries in the area, avoid all of them like the plague and find an independent. We tried to leave but you can no longer just change your GP unless you have just moved to the area, so we're stuck with them. 😡😡😡
Visited October 2024
Great Crosby and Thornton has not yet replied.
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Review titled Request for a female doctor
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
I called to make an appointment with a female doctor, specifically, as I wanted to discuss personal issues that I felt more comfortable speaking to a female doctor about. The appointment was booked two weeks in advance. The doctor that I saw was male. I felt utterly disappointed and unable to share what the full issue was and get the information I was really hoping for. I felt dismissed and like I was waisting time. I asked the reception why I was seen by a male doctor and not a female like I had booked and was met with a less than bothered response of 'the female doctor called in sick'. No apology. It's frustrating that I wasn't told that my appointment with a female doctor was changed and I feel totally let down. My issue is not resolved.
Visited March 2024
Great Crosby and Thornton has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
Can never get an appointment. Tried for over two weeks. Made telephone consultation waited a further 7 days, still not resolved my problem. Not interested and won't help investigate any further. Definitely avoid.
Visited October 2023
Great Crosby and Thornton has not yet replied.
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Review titled Terribly inefficient and causing suffering
Rated 2 stars out of 5
by jayne lee wilson - Posted on 09 December 2022
After coming out of hospital I've been trying for two weeks to get prescriptions for the vital new medication I'd been put onto, which was clearly listed in the discharge letter. Despite several promises that this would be urgently dealt with, I still don't have it. So I'm already in pain as a result, it is hard for me to eat without the meds, and don't even know if I'll get it after the weekend! Two weeks is long enough however busy you are. This Practice needs fundamental change and improvement to avoid causing suffering to its patients.
Visited December 2022
Great Crosby and Thornton has not yet replied.
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Review titled Dreadful Service
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
In Dec 2020 I gave this practice a five star review. Now if I could I would give it no stars.Have had multiple problems of late. I was referred with ? cancer and had heard nothing from the hospital about the test results spoke to GP receptionist who said they had heard nothing and I would have to chase it up. Had Covid two weeks ago and felt really ill with a chest infection rang multiple times before the phone was answered it just kept ringing then went dead (this really does happen all the time). I eventually got though only to be told they had no GP that day or the next day and this is also not unusual. Receptionist said she would try and get me an appointment in Litherland the next day heard nothing by 2pm that day so rang and cancelled the appointment I didnt have anyway. The deterioration in the whole practice is dreadful so very sadly I am voting with my feet and moving to a practice that has permanent doctors.
Visited November 2022
Great Crosby and Thornton has not yet replied.