Great Bridge Health Centre
18 The Great Bridge Centre, Charles Street, West Bromwich, West Midlands, B70 0BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
A very poor GP surgery. Try finding any information on who your GPs are for this place. You can't get an appointment. You can't get through for hours. Staff seem to come from Rowley rather than any based dull time at Great Bridge. God help anyone who has a serious health issue. The website is out of date. It is interesting to read about the average GP salary of the surgery. It states there were no full-time GPs and two part-time doctors with an average salary of over £70,000. Great pay for part-timers. Suggestions: Employ full-time GPs Actually, see some patients Improve your system for booking - not everyone, including older people, can book appointments online. Improve your website with up to date information on the doctors and staff who work there. State who is based at the practice in Great Bridge. Start providing a service for the people of Great Bridge rather than expecting us, the general public, to serve you.
Visited July 2024
Great Bridge Health Centre has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
You can not get an appointment at this surgery if you work! They don't offer prebooked appointments and they have made it virtually impossible to get an appointment. You have to go online at 8am to try and book an appointment by 8.03am they are at capacity! I work Monday- Friday and start at 8am so i stand very little chance. When i raised this with the staff i was told you can come into surgery at 8am to get an appointment which yet again i am at work at 8am. I enquired about prebooking an appointment as it's not urgent and does not require a same day appointment and was told they don't offer prebooked appointments. I thought all doctors were now supposed to offer prebooked appointments to fit around patients. On a positive note tho if you have a pre existing condition then they don't stop harassing you as thats all they are bothered about cause that is where they make their money.
Visited April 2024
Great Bridge Health Centre has not yet replied.
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Review titled Seriously!!
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
How am I meant to use the app at 8:00 to request a consultation when I work nights and go to bed at 6:00 am. Tried to explain to the surgery who could offer no alternative? This isn’t good enough.
Visited March 2024
Great Bridge Health Centre has not yet replied.
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Review titled Great Bridge Health Centre
Rated 1 star out of 5
by Charlotte Davis - Posted on 08 February 2024
Absolutely appalling service from this practice. I’ve been chasing a follow up from a query I raised with them for four weeks, total of 5 hours in queue waiting for a response over 4 separate phone calls. They do not respond or follow up phone calls, you can’t get face to face appointments, no follow through on referrals. I’ve asked numerous times to speak to a specific person and no response. Delay in answering phone is due to staff absences, which have been on the answer phone message for over two years. Why haven’t they instigated staff management protocols to deal with this over such a long period of time. It’s almost impossible to get through to them via phone. There is a complete disregard to patient wellbeing - an absolute joke!!!
Visited January 2024
Great Bridge Health Centre has not yet replied.
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Review titled Appointment system a complete failure
Rated 1 star out of 5
by Carol - Posted on 12 January 2023
I have tried all day yesterday to use online system but was full. Tried ringing and stayed in queue system for over an hour and call was cut off. I am trying to get a doctor to see my 92 year old father but to no avail. It is an absolute joke why when was Mallings could get through straight away. I cannot keep driving over which takes me an hour to go to reception and may I add never any patients waiting to be seen. My doctors I never have a problem can get through with five minutes. Someone needs to sort this mess out its obviously not working. Really angry
Visited January 2023
Review titled Great Bridge Health Centre
Replied on 12 January 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website