Greasby Group Practice
Greasby Health Centre, Greasby Road, Greasby, Wirral, Merseyside, CH49 3ATContact details and opening times
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Review titled Inefficient
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
In September 2022 I took my child to Greasby Group Practice for a pre-booked appointment. Despite arriving early, it was disappointing to have experienced a delay of over 45 minutes. Whilst not entirely unsurprising, an apology or even an acknowledgement would have been appreciated. Sitting in the reception area, what struck me was how inefficient the administrative process was. Patients were made to queue and wait for the receptionist(s), who would periodically appear from a room at the back, seemingly with little sense of urgency. A patient presented at the reception area to make a follow up booking, only to be told to phone back tomorrow. Such disregard for the customer experience wouldn't be tolerated in any business environment. Greasby Group Practice needs to place greater emphasis on the value of time else the patients will lose their patience!
Visited September 2022
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