Grangewood Surgery
Chester Road, Shiney Row, Houghton Le Spring, Tyne And Wear, DH4 4RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2024
After waiting 6 weeks for a non urgent appointment I was sent for an x-ray. I was told to make another non urgent appointment. I tried and was told there wasn't any so ring at 8 o'clock in the morning. I was then told I couldn't have one of the daily appointments and the earliest I could have is in over 4 weeks time just to get results from an x-ray that probably would take less than a minute to explain. In the meantime I'm in pain. Been with this surgery my entire life and my parents before me and always been happy how quickly you can get appointments but unhappy with this situation. Also my daughter was unable to get an appointment for something more serious. Disappointed!
Visited October 2024
Grangewood Surgery has not yet replied.
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Review titled Opening Hours
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
I was extremely disappointed to arrive at the practice at 5.57pm on 6.6.24 to find that it was already closed and I could therefore not pick up the prescription that my Husband desperately needed. I appreciate that I was cutting it fine, which was as a result of unexpected traffic, but if the surgery and the chemist state that they are open until 6.00pm I expect them to stay open until that time. It’s disappointing that you do not do what you say you’re going to do.
Visited June 2024
Grangewood Surgery has not yet replied.
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Review titled Staff are very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I will recommend theis surgery over and over. Reception Staff are extremely helpful in getting your appointments sorted or last minute prescription. I wanted an inhaler for my son as he was going on school trip and found out we ran out of inhaler, I panicked and rang the surgery at 17;30 this is out out the prescription hour and the lady was so nice , she reassured me advising me she will make it urgent so my son could have his inhaler for his trip. Thank you so much .
Visited February 2024
Grangewood Surgery has not yet replied.