Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very difficult 2 minutes past eight no appointments left
Rated 1 star out of 5
by Diane Greenway - Posted on 08 July 2024
Very difficult to get booked for appointment, I had to go through 111 service, it took me one and half hours to finally get an appointment, I was told no appointments left , but I needed antibiotics for UTI problem which I get very frequently, I found it very stressful, as being 78years of age
Visited July 2023
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Diane, I am sorry to hear of your issues regarding appointments. GPS Healthcare (GPS) appreciates the time you have taken to raise your concerns with us. What is Patchs? The service will be available between Monday to Friday for a limited number of consultations. Patients submit their request via an online form. There is no need to wait in a phone queue or travel to the practice. The request will be sent to the practice, with questions and answers that specifically relate to the request placed. The information provided allows us to book the most appropriate appointment in the most appropriate time-frame. Patchs is an NHS-approved digital triage tool designed to enhance patient access. You will receive a response by 6.30pm the next day or sooner, especially where an urgent assessment may be required. I do hope I have addressed your concerns. GPS Healthcare are always listening to our patient needs and constantly improving our services. Thank you for taking the time to raise these concerns with us. Kind regards, GPS Healthcare
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
We were offered an appointment the same day, at Village surgery. When we arrived we were seen straight away, the staff were caring, understanding and explained everything clearly. Without this service being avaliable we could have been waiting several days to get an appointment and my daughters infection would have been worse.
Visited June 2023
Review titled Gps Healthcare
Replied on 03 July 2023
Dear Patient, thank you for your kind words and feedback, I will send this to the Site Manager to discuss with the collegues at Village Surgery. I am glad our services met your expectations and your daughter was seen promptly. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Parking
Rated 3 stars out of 5
by Robert Thomas - Posted on 13 June 2023
I have just visited Tanworth lane to drop off my prescription. The car park was yet again completely full and cars left everywhere even on double yellow lines! There were another 4 cars looking for spaces so I came out and parked on the road. This as happened several times before and I asked at reception “where are all these cars from as the waiting room was empty” I was told I have no idea perhaps they have gone shopping!! This is ridiculous there’s no shops close by. I feel sorry for the people who have walking difficulties and something needs to be done!
Visited June 2023
Review titled Gps Healthcare
Replied on 14 June 2023
Dear Robert Thomas, my name is Balvinder Devi I am the Governance and Compliance Manager and I would like to apologise for the inconvenience caused. The car park is used by the Pharmacy customers and also our patients. There are times when cars are left there for longer periods of time and if identified we do ask them not to do that. We are also aware of our patient needs and are always working hard to ensure patients can access our car park and buildings safely. I will pass this on to the site manager to look into it further. Many Thanks Balvinder Devi Governance and Compliance Manager
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Review titled Re: parking at tanworth lane surgery
Rated 3 stars out of 5
by Robert Thomas - Posted on 16 June 2023
Thank you for the reply about no availability on parking at Tanworth Lane Surgery. Have you counted how many parking spaces there are? When I went I looked in the surgery and the pharmacy, I saw 2 people! So your report you gave me does not stack up unless there was 2 dozen patients in with doctors! In these times post Covid you’re lucky to get an appointment let alone meet face to face with a doctor. The lack of parking spaces is a regular occurrence and needs sorting.
Visited June 2023
Review titled Gps Healthcare
Replied on 19 June 2023
Dear Robert, thank you for you feedback, I am sorry my last response did not answer your concerns. I am fully aware of our car park capacity, I am also aware at times it can get quite busy and we apologise for this, we have recently highlighted the different bays to make it more clear for all. We also have accessible spaces clearly marked. There is also local parking where absolutely necessary, there are no plans or any way in which we can make our car park any bigger. We have approximately 13 clinical rooms at Tanworth Lane and even though you saw two people there could be many more in rooms, our car park has enough bays to meet this demand, however with the pharmacy this at times can get busy. Most of our patients are seen face to face unless the patient requests a telephone appointment. I hope this helps answer your concerns and gives you reassurance that we are aware. Many Thanks Balvinder devi Compliance and Governance Manager
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Review titled Cannot bury my father
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Awful experience trying to arrange my father’s death certificate. Constant prevaricating about which doctor was responsible for signing the required paperwork. Still waiting on a resolution two weeks after he has passed. Those involved have shown no compassion and are quick to blame others within their practice, rather than take the responsibility on to sort it themselves.
Visited May 2023
Review titled Gps Healthcare
Replied on 12 June 2023
Dear Patient, thank you for your feedback, my name is Balvinder Devi I am the Compliance and Governance Manager, I would like to apologise for any inconvenience caused and the fact that it has taken so long to sort your concerns out. My sincere condolences at this time to you and your family. I will send your feedback to the site manager who will be able to take a closer look at why this has happened. I would like to reassure you that this matter will be taken seriously. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Great Practise
Rated 5 stars out of 5
by Natasha - Posted on 08 April 2023
I was able to get an appointment very quickly. The receptionist was polite and friendly on the phone and face to face. The medical professional I saw was informative and polite. I was very happy with my experience at the village surgery.
Visited April 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Natasha, thank you for your feedback and positive comments, I am glad you received the service you expected and you were happy with your experience. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Acute services
Rated 4 stars out of 5
by Mandy Grady - Posted on 24 April 2023
Was offered an appointment same day. Appointment ran to time and issue dealt with. Prescription issued but could not collect at pharmacy straight away as it needed to be reviewed by a GP first
Visited April 2023
Review titled Gps Healthcare
Replied on 24 April 2023
Thank you for taking the time to review our services, we are very pleased to be able to serve you. We strive to meet the needs of all our patients in a timely manner.
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Review titled Visited Village Sugery
Rated 5 stars out of 5
by Jon Davies - Posted on 19 April 2023
Fantastic service called this morning and got late evening appointment absolutely brilliant. Staff friendly, cant fault in any way. Such a refreshing change.
Visited April 2023
Review titled Gps Healthcare
Replied on 20 April 2023
Hi Jon, Thank you very much for your comment, it is much appreciated especially, at a time where primary care is stretched to its capacity. I am glad we were able to meet your need. Regards
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Review titled Procedures not followed
Rated 3 stars out of 5
by Garry Coffey - Posted on 28 March 2023
I am still waiting for a referral to be sent for hip surgery at Birmingham Royal Orthopaedic but it still hasn't been done, I have now been waiting several months
Visited March 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Garry, thank you for your feedback I will send your comments to the site for them to look into it further many thanks Balvinder Devi Compliance and Governance Manager
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Review titled Needs improvement.
Rated 1 star out of 5
by sarah-jane barton - Posted on 13 March 2023
30-40 minute wait every time I phone. Extremely difficult to get a Doctors appointment. Mix up/mistake with blood tests. Unable to get my online records despite several attempts. Staff always lovely but overwhelmed/understaffed?
Visited March 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Sarah-Jane thank you for your feedback, I am sorry you have not had a good experience. I will pas your comments on the site manager so that they can have a look in to it further many thanks Balvinder Devi Compliance and Governance Manager