GPS Healthcare - Yew Tree Medical Centre
100 Yew Tree Lane, Solihull, West Midlands, B91 2RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
The reception staff, nurses and doctors at this surgery cannot be faulted. Unfortunately having needed their services for my children above average I have been extremely grateful .
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Short Staffed or Staff problem?
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
After 25 mins of being number one in the telephone queue (called at 17.02) hone eventually answered and when queried why the delay was advised there had been a lot of footfall. I explained I had a GP telephone appt 3 weeks ago and was told I would be contacted for a repeat blood test - 3 weeks later nothing. I asked was anyone going to bother contacting me and she said there is an outstanding request but covid is doing the rounds again and they are short staffed. She said she could do one for 24th Oct - another 11 days wait! I said to forget it as will get it done privately (having pre-op tests tomorrow which will likely include blood tests). I can see from other reviews this service is pretty par for the course and despite the compliance manager saying she will sort it nothing seems to change.
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Poor patient care!
Rated 1 star out of 5
by Neil Smith - Posted on 22 September 2022
An asthma review was booked for 13:30-14:30 on 22/09/22. A nurse practitioner was meant to call during this period. I made myself available and they finally called at 15:38 when I was back at work. Waste of time. How they can conduct an asthma review over the phone is beyond me anyway... No chest auscultation, no oxygen saturations, no peak flow, no inhaler technique assessment... Maybe this practice should go back to face to face appointments and run them to schedule.
Visited September 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients