GPS Healthcare - Knowle Surgery
1500 Warwick Road, Solihull, West Midlands, B93 9LEContact details and opening times
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Reviews
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Review titled Abysmal telephone system
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
I called the practice which states lines open at 8am 2 mins to to a message the surgery in now closed called on the stroke of 8 to be told no appointments left call a 1pm called at 5to 1 to a message that there was a high volume of call press 1 for call back to wait another hour to be told again no appointments this has happened several days in succession even though 111 told me to call my gp what has to be done to secure an appointment this isn’t just myself but several others who come up against a brick wall sometimes the telephone is answered by another surgery and they didn’t even ask my name or date of birth just flat no appointments
Visited January 2023
Review titled GPS Healthcare - Knowle Surgery
Replied on 17 April 2023
Dear Patient, I am sorry for the service you have received, we are always making changes to improve our phone system. I will feed this back to sites Many Thanks
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Review titled First Class Care
Rated 5 stars out of 5
by A.E. - Posted on 20 December 2022
Called looking for an appointment and received one the same day.The doctor couldn’t have been more attentive and compassionate.Although she was running late,she agreed to discuss another matter I raised. Again real concern and compassion shown. I needed a blood test and had no problem being given an appointment. The phlebotomist was as equally professional. My results were back in two days and had been seen by the doctor by the end of the day. I can’t be too complimentary about the service. We ve been with you for nearly twenty years and always found the service the same. Thank you for such a professional and compassionate service.
Visited December 2022
Review titled GPS Healthcare - Knowle Surgery
Replied on 17 April 2023
Dear A.E. thank you for your feedback and kind words, I will pass your feedback on to the site and colleagues Many Thanks
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Review titled Never ending issues with prescriptions
Rated 1 star out of 5
by Victoria Anderton - Posted on 15 November 2022
I have been with this practice since 2010 (I live rurally and do not drive so this is the only surgery I can go to) and for years have had repeated issues with getting my repeat prescriptions, my mother and brother have also had this problem. Either items are missing or nothing is sent over at all. This had been brought to their attention multiple times and even complaints have been made but they do not even acknowledge the problem, I don't even get a response from them now. Personally I have been made unwell due to this as well as my family members. Definitely would not recommend
Visited November 2022
Review titled GPS Healthcare - Knowle Surgery
Replied on 17 April 2023
Dear Victoria I am sorry for the poor service you have received. We endeavour to improve our patient experience and I will pass your feedback onto the site
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Review titled Excellent patient care
Rated 5 stars out of 5
by Rob - Posted on 14 October 2022
My husband and I were notified of dates for our Covid booster. We booked dates for Monkspath and whilst we were there we were offered our flu vaccination too , so we gladly accepted it . Then the following day we both received a text from the surgery to offer us flu vaccinations this Saturday/Sunday at Knowle . (Ensuring we didn’t miss out!)The reason for this review is the excellent service we received from the office / reception staff . Thank you for your kindness.
Visited October 2022
Review titled GPS Healthcare - Knowle Surgery
Replied on 17 April 2023
Dear Rob, thank you for your feedback and kind comments, I am glad you got your vaccines all sorted. Many Thanks