GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful, impossible to get an appointment
by Anonymous - Posted on 07 June 2024
Been trying for 3 weeks to get an appointment to discuss MRI results. Clinician called me unexpectedly so I missed the call, no way to call back. Their texting service which supposedly is 'monitored by the reception team' is an automated service that just sends you over and over again the same link to a webpage that asks you the same dozens of questions as if you were a first-time site visitor, no matter your text message. I'm ready to give up. I also got a letter asking me to book a routine gyno appt but of course I can't do that either because I'm sent to the same webpage asking me to describe my symptoms when it's a routine appt so there aren't any! I either have to make things up and wait till someone calls so I can talk to a human, or email...but of course that's a 'no reply' email too. Hopeless!
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
I sincerely apologise for the awful service you experienced. This is not the standard we strive for, and I’m truly sorry for any frustration or inconvenience this has caused you. We take your feedback seriously and will be reviewing what went wrong to ensure improvements are made. If you’d like to discuss your concerns further, please don’t hesitate to reach out or provide additional details through our complaints link: http://complaints.NHSGP.net.
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Review titled GP Pathfinder Clinics have revolutionised the way I access
Rated 5 stars out of 5
by Emma K - Posted on 20 August 2024
GP Pathfinder Clinics have revolutionised the way I access healthcare. Their digital services are top-notch, providing seamless access to help no matter where I am in London. The automated call handler is a fantastic feature that cuts down on queue times significantly, which used to be a major annoyance. I’m particularly impressed with the WhatsApp service; it's incredibly fast and responsive, allowing me to get answers to my questions almost instantly. The convenience of being able to handle everything digitally, from booking appointments to getting medical advice, is a game-changer. It’s comforting to know that I can rely on their services whether I’m at home or anywhere else in the city. The combination of efficiency, accessibility, and technology at GP Pathfinder Clinics has made managing my health so much easier. I couldn’t be happier with the service and highly recommend them to anyone looking for a hassle-free healthcare experience.
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re thrilled to hear that the GP Pathfinder Clinics have revolutionised the way you access care. Our goal is to improve accessibility and convenience for our patients, and it’s wonderful to know that these clinics are making a positive impact. If you have any further comments or suggestions, please feel free to share them. We’re here to support you!
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Review titled Very good
Rated 5 stars out of 5
by Ali abucar - Posted on 05 July 2024
Good service from the GP from the doctors to the nurses and the reception. They helped me feel very comfortable and were quick to get to me. Overall the GP was very good.
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your positive feedback! We’re delighted to hear that you had a very good experience with us. Your satisfaction is important to us, and we’re glad to know that our service met your expectations.
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Review titled Appointments made easy
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2024
I had not been to a doctor in a long time, but started having problems a couple months ago while I was away. I ended up in the hospital in Italy! I thought it would be really difficult to get a face to face appointment with a doctor, but it was actually really easy, and the person I communicated with was extraordinarily helpful and understanding. I commend the professionalism and expediency of this individual. Thank you for making life a bit easier in a stressful situation.
Visited May 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re thrilled to hear that you found scheduling appointments easy. Our goal is to make the process as straightforward and convenient as possible for our patients, and your positive comments affirm that we’re achieving that goal.
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Review titled Pathetic Service
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2024
My regular prescription has been stopped, without any notification. When i am reaching out nobody picking up call. No Online appointment.
Visited May 2024
GP Pathfinder Clinics has not yet replied.
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Review titled Absolutely dreadful
by Marcos - Posted on 24 May 2024
Doctor rush you through, don’t listen to you and want to get you out as soon as possible. I asked a referral to a specialist, they did not want to do before asking further exams. Just to find out my ex doctor sent them a letter asking for this referral in February.Each day I have more difficulty to breath, and this has been getting worse and worse since September. To call them is just impossible. You literally die waiting
Visited May 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
’m truly sorry to hear that you had an absolutely dreadful experience with us. This is not the standard of care we aim to provide, and I’d like to understand more about what went wrong so we can address the issue promptly. Please share any additional details or concerns through our complaints link: http://complaints.NHSGP.net, or contact us directly. Your feedback is crucial for us to improve and ensure a better experience in the future. Thank you for bringing this to our attention.
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Review titled It has been a terrible experience
Rated 1 star out of 5
by Alexandra - Posted on 12 July 2024
The GP referred us to the specialist and after the investigation, it turned out they couldn't see us because the NHS fund of that hospital does not work with that GP, so we had to go to a private practice. Other issues: It takes 3 days to respond to an appointment request. The GP ordered lab tests, and after 3 days and calling again, they gave me an appointment for the 22nd of August, more than a month later, even though the GP said they would mark them as urgent. The reception staff provide very poor service, and the facilities are very bad.
Visited April 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Dear [Patient], I’m very sorry to hear that you had a terrible experience with us. Your feedback is important, and I’d like to understand more about what happened so we can address the issue and improve our service. Please feel free to provide additional details through our complaints link: http://complaints.NHSGP.net
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Review titled Very stressful
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2024
Waiting time: I feel stressful about not sure the waiting time that I need to take for each appointment as I need to let my company to know how long I need to out of the office for that, I experienced 15mins-50mins waiting time Unable to do the thing that I have booked: I received a consultation as the GP said I should book a smear test which I successfully booked, however when I arrive and at the room, the staff said I am not qualify to do that because there is no form requested by the GP...What a shame that I am was so nervous to get prepared for taking the test and then not happen at the end Admin mistake and communication problem: I observed there are mistakes for the booking serval times, eg: double booked time, the clinic is not the one we agreed, the date was wrong
Visited April 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
I’m sorry to hear that you found the waiting time stressful. We understand that long wait times can be frustrating, and we are committed to improving our efficiency to better serve you. Thank you for bringing this to our attention. If you have any further details or suggestions, please share them through our complaints link: http://complaints.NHSGP.net, or contact us directly. Your feedback helps us make the necessary improvements.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Hannah Smith - Posted on 26 March 2024
After experiencing some worrying symptoms, I used the online chat feature to discuss my concerns, which was promptly followed up by an invitation to book an appointment through a very user-friendly system. The SMS reminders were helpful, especially with my busy schedule. It's clear that GP Pathfinder Clinics have invested heavily in ensuring patients can access services easily without the added stress of phone calls.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your kind feedback! We’re happy to hear that you had a positive experience with our live chat service. We aim to provide quick and convenient support, and it’s great to know that it met your expectations. We appreciate your feedback and look forward to assisting you through live chat in the future!
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Review titled Seamless Healthcare Experience
Rated 5 stars out of 5
by Rajinder Singh - Posted on 26 March 2024
I recently needed to consult with a GP about a persistent issue. The process was seamless from start to finish. Booking online was straightforward, and the SMS communication kept me informed every step of the way. The online chat option provided me with the reassurance I needed before my appointment. This integrated communication system made the whole experience stress-free.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback regarding our online services! We’re happy to hear that you found the online platform helpful and convenient. We strive to make our services as accessible and user-friendly as possible, and it’s great to know that it's meeting your needs. We appreciate your support and look forward to continuing to serve you.