GP at hand
139 Lillie Road, Fulham, London, Greater London, SW6 7SXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about GP at hand.
Reviews
-
Review titled Everything is great
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I'm a patient of this practice for almost 5 years. Never have problems, Easily can book an appointment in a couple of days, face-to-face follow-ups are also not a problem. I have a regular medication to prescribe and it's easy to do with this service.
Visited April 2023
Review titled GP at hand
Replied on 23 May 2023
Thank you for taking the opportunity to provide your feedback, we will share this with the team. Kind regards, GP at Hand
-
Review titled Basic services not adequate
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Due to my health problems and the side effects of my medication, I cannot make it to a face-to-face appointment on time. I tried to come to appointments around 5 times and they always sent me home! I was misdiagnosed at first, instead of thyroid problems with headaches on both sides and swollen lymph nodes and thyroid gland in my neck, they diagnosed me with tmj! Still, I had blurry vision, which she didn't ask about, but it was noted in the previous online appointment by which was this face to face appointment initiated. I noted the hoarse throat and a cough. As I often have brain fog, I don't remember everything, or just can't focus at the meeting, the doctor didn't ask me questions, that later in the consultation notes of this appointment, their answers were only assumed and then obviously wrong. It is better to leave the consultation notes blank, then just assume the answers. Due to this misdiagnosed appointment I had to travel across London around 5 times just to have this neck and eye exam. I tried to come in the morning but due to my problems I can't simply make it. The next free slot was in the evening before 6pm at Canary Wharf. Since I was not well that day and it was rush hour, I was stuck in traffic. I arrived 13 to 15 minutes late. When I entered the clinic before 6pm, I saw the doctor leaving. I was flagged as a no-show just for a few minutes! I showed up to every meeting, just late! The receptionist rebooked my appointment for Easter Saturday morning + blood tests. Again, due to my problems I was late. I note that the clinic was empty, but they are sending me home again!!! I had at least the blood test. But no examination of the neck, eyes!!! Just because the doctor can't be a little flexible with the time. While the local Gp would keep me waiting for a while in waiting room and see me as soon as possible the same day! It looks like we are here for them, instead they should be here for us! Someone like me who has multiple health issues and have med's side effects can't get a proper face to face appointment and then I never seem to get a proper treatment! I keep this GP at Hand because of the one doctor. The only doctor who copies the patient's notes into the NHS record of the online consultation so there is no room for the notes to be tampered with or taken or edited just like that to maintain their diagnosis, apart of one doctor only!
Visited April 2023
Review titled GP at hand
Replied on 12 April 2023
Thank you for your review and for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service. I’m sorry to hear about your experience with appointments. Unfortunately, if patients are late we can’t always accommodate the wait if other patients are waiting to be seen for their appointments. Please also see our FAQs on late attendance for appointments for guidance: https://support.gpathand.nhs.uk/hc/en-us/articles/4404771804433-If-you-re-running-late-for-your-appointment If you wish to contact me so we can look into how we could have served you better, please do so via support@babylonhealth.com with the subject line "Governance Team - NHS Reviews". Kind regards, Karol Quality Governance Manager
-
Review titled 11 day lead time...
Rated 1 star out of 5
by Tim Burton - Posted on 07 January 2024
I have a requirement for pain management with controlled drugs, which can only be prescribed by 'my' GP as they have access to records. Currently the next slot to speak to a GP is in 11 days time.
Visited January 2023
GP at hand has not yet replied.
-
Review titled Dangerously bad
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
During the past 2 weeks I have been trying to see a doctor to get a repeat prescription; two appointments were cancelled by the doctor 10 minutes after they were supposed to happen; one was 'running late' then didn't call, though the app told me they had tried to - this is a lie. I phoned the helpline and after a 1 hour wait spoke to someone who arranged for my prescription to be sent to my pharmacy; when I collected it, the prescription was wrong. I've now wasted many hours of my time waiting for appointments that didn't happen, rebooking, phoning the helpline and going to pharmacies, and I still don't have the correct prescription. This service is so bad that it is a danger to its patients who rely on it.
Visited November 2022
Review titled GP at hand
Replied on 01 December 2022
Thank you for your review and for bringing this to our attention. We take patient feedback seriously and want to hear from our service users to help us improve the service. I’m sorry to hear about your experience with appointments and the prescription. Please contact me via support@babylonhealth.com with the subject line "Governance Team - NHS Reviews" so I can look into the issues you have faced and assist you. Kind regards, Karol Quality Governance Manager