GP at hand
139 Lillie Road, Fulham, London, Greater London, SW6 7SXContact details and opening times
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Takes 2-4 weeks to get an appt which is only a 10 min telephone call. Cancelled two face to face appointments an hour before the appointment times. Unreliable and inefficient!
Visited May 2024
GP at hand has not yet replied.
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Review titled Very bad and treating anything remotely complex
Rated 1 star out of 5
by Laura - Posted on 07 June 2024
I've been suffering with a skin problem for 6 months now. Could only get appointments with 2 weeks notice and only after 4 months of trying different treatments (anti fungals, 2 courses antibiotics, lots of creams) was I even allowed to see a GP in person, who took a skin scraping (the result of which never came back). By this point had a very painful and spreading rash under my arms and on my arms. I was referred to a dermatologist and it took eMed 3 weeks to process the referral (they say it will take 5 days). Now I have to wait up to 2 months for the actual appointment. Ended up paying through the nose for a private dermatologist. Diagnosed my condition in 1 session - it's an immune disorder, not fungal or bacterial, and therefore I have been on lots of unnecessary treatments including 2 unnecessary rounds of antibiotics which have left me feeling weaker and susceptible to other illnesses going round. Feels like they just don't know and fob you off with any old thing and have no continuity, nurses turn up to 10 minute appointments and how can they have any sense of a person's ongoing medical issue if they haven't had time to read your history before and not met you before?
Visited May 2024
Review titled GP at hand
Replied on 24 July 2024
Dear Laura, We are sorry to read of your experience with our service. Please contact us at feedback.gpathand@nhs.net with your details so we can investigate this further. GP at Hand
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Review titled Random Diagnoses and Poor Integration with NHS as whole
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Its hard to see the same GP twice since they have 1000s (yet still no appointments less than 2 weeks away) and feels more like a conveyer belt, so end up getting wildly different opinions on what to do. Time gets wasted as the app tries to force you too see non-doctors for nearly everything, so you wait for that appointment, then it turns out you need medication so you have to see an actual doctor for a prescription so you have to wait another 2 weeks. Then when ever dealing with other forms of NHS such as a hospital or a referral communications between the two seem to always get lost. Causing delays to all treatment, rescheduling of follow up appointments as medication has not been prescribed yet. Having to make phone calls to act as a middle man so both sides get the information/form/email and you can actually get the medication you need prescribed. Also does not appear to get you to speak to a GP any faster even though its supposed to be a more efficient mechanism, rarely can you see a GP without a 2 week wait. If you call up for help, the people on phone really just following a script and can't do anything. Its all just a mess. Contact us form takes you out of the app. No complaints option in app and can't seem to complain directly too them as the password and username on their site doesn't seem to work for NHS patients.
Visited April 2024
GP at hand has not yet replied.
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Review titled Can no longer recommend
Rated 1 star out of 5
by Jordan - Posted on 11 April 2024
GP at Hand used to be a revolutionary service. Being able to see a GP "24/7" and "within minutes' - as quoted by their own website was amazing and is what drew me in and got me to move to them as my GP. Unfortunately, as time has gone on their promises no longer hold up, and the wait times are frankly - ridiculous. I understand that the NHS is facing more pressure than it ever has, but when trying to get a GP appointment recently, it was a 9 day wait for an appointment with a GP, which is absurd. What is the point of having 24/7 access "within minutes" advertisement when you're 9/10 days out always for appointments. Secondly, the handling of Repeat Prescriptions is sometimes a joke. I emailed in as always to get my repeat, but was declined and received a text that I needed to book with a Prescribing Pharmacist for a medication review before they could issue my medication - normal not a problem at all. However, when I tried to book an appointment for my review, would you believe it was a 6 day wait before I could get in with them. Which would practically cause me to run out of repeat medication. I think GP at hand has become dangerously oversubscribed and can no longer live up to their promises or their advertised wait times. The service is no longer revolutionary and unfortunately, only seems to be going down from here. I'll have to seriously reconsider whether I remain at the practice.
Visited April 2024
GP at hand has not yet replied.
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Review titled Used to be great, now absolutely awful
Rated 1 star out of 5
by Chloe - Posted on 24 April 2024
I loved this service when I first signed up, you could get appointments at the drop of a hat and quickly fix problems over the phone with a GP who could easily prescribe medication. Now, however, I have had ongoing issues for a while that I simply deal with, because it's so hard to get an appointment. You have to wait weeks on end at a time, and there's absolutely no way to speak to someone in an emergency. I have thus had to call 111 at times when it's completely unnecessary, but there's been no other way of me speaking to a doctor to get quick treatment without waiting up to a month at a time. You can no longer speak to a GP either, so it's not a full medical service, you input your problem (most of which require a GP) and wait 2/3 weeks to get through to a nurse practitioner or prescribing pharmacist, who then refers you to a doctor - so again, you wait even longer to speak to a doctor. It's a terrible service and I would highly recommend just registering with a local GP where you can at the very least, speak to someone in urgent scenarios.
Visited April 2024
GP at hand has not yet replied.
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Review titled Became really bad
by Anonymous - Posted on 29 April 2024
They used to be great and helpful a couple of years ago. Now you need to wait for weeks for any appointment. Also, in my particular case I've been trying to get a referral to a specialist to take a look at an injury that I had last August (yes, 8 months ago). At first they kept telling me that I needed to wait. Then after me waiting for weeks and chasing them I've got 2 referrals to specialists who said they couldn't help as they weren't specialists in this part of a body. Likely for me one of them actually tried to help, so he ran some tests, but couldn't actually help in the end. Every time I had to wait for several months for the appointments to find out in the end that I'd been referred to a wrong doctor. There is a chance it'll be too late to treat the injury because of the slowness. I give up, I can't stay with them anymore.
Visited April 2024
GP at hand has not yet replied.
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Review titled Too slow to get an appointment
Rated 1 star out of 5
by Lydia - Posted on 24 April 2024
I am trying to get an appointment because I’ve had the flu for 3 weeks and need Something but I can’t get an appointment for 2 weeks which is way too long to miss work.
Visited April 2024
GP at hand has not yet replied.
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Review titled Gone down since eMed
by Anonymous - Posted on 26 March 2024
I've been trying to book a blood test for last month, as requested by a nurse and it's impossible. Either no appointments available or just a couple at only one clinic. I finally found a suitable day, time and clinic appointment was cancelled the day before. It's a common pattern now. Lack of appointments and last minute cancellations. Babylon used to be great. eMed has ruined the service. Yet again I'll be looking for a new GP. Do not join this place. Now run by a bunch of incompetents!
Visited March 2024
GP at hand has not yet replied.
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Review titled Poor service, unreliable, totally gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
To echo much of other people’s sentiments this was previously a great service to have as your GP. Now you wait weeks for an appointment and find it cancelled with no notice with no follow up arranged. Very poor service that does not meet even basic healthcare needs. It should be a minimum that you get another appointment offer with at least one option shortly after any cancellation.
Visited February 2024
GP at hand has not yet replied.
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Review titled Once great, now useless
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
I used to tell everyone I knew to sign up with Babylon. It used to be convenient, quick and responsive. Well, that's no longer the case, and the NHS needs to cut their ties with this "service". I used to be able to get 10min appointments (video/phone) within a matter of hours, which was incredible. Now, it's two weeks. My debilitating migraine cannot wait two weeks, nor is it 999-worthy. So what do I do? Get a new GP, and hope the NHS cancels their contract with eMed or Babylon or GP at Hand, or whatever this terrible service is now called.
Visited February 2024
Review titled GP at hand
Replied on 06 March 2024
Dear Patient Thank you for your feedback. We believe it is important to always offer patients the choice of both urgent on-the-day appointments and routine booked appointments. That's why, unlike many other practices, we always offer routine appointments for booking on our app 24/7. In addition to this, we add large numbers of urgent appointments every day between 8am and 6.30pm. If you are trying to book an urgent appointment outside these times, you should check back during opening hours. You can also contact our support team by phone or chat if you need to be seen urgently and they will arrange for your problem to be triaged by a clinician. Many thanks GP at Hand