Glenpark Medical Centre
Ravensworth Road, Gateshead, NE11 9FJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Service
Rated 4 stars out of 5
by Diane - Posted on 15 March 2024
Tried to do econsult but because of my symptoms I couldn't get to the end. I rang and was 14th in the queue but had the option to get a call back which I chose. 10 minutes later I had a call back, the lady on the phone was lovely, I explained my symptoms and was given an appointment that afternoon but at a different GP practice which I didn't know could happen. Sorted out with antibiotics and hopefully on the road to recovery.
Visited March 2024
Glenpark Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Brian Purves - Posted on 03 April 2024
I have had a few problems this last year so have had to contact surgery for appts.receptionists have been pleasant and i have had phone calls from dr within a couple of hours.the treatment i have received frim being reffered to hospital for further investigation has been excellent.well done to all the staff.
Visited March 2024
Review titled Glenpark Medical Centre
Replied on 04 April 2024
Dear Mr Purves Thank you for taking the time to let us know that you are happy with the service you have received from the Practice. I will pass your kind comments on to all of the staff here. It is always very much appreciated knowing that their hard work has been recognised. Take care. Kind regards Mrs Jennifer Lowes Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mariepeckett@gmail.com - Posted on 13 February 2024
Had an appointment with our practice Excellent from the receptionist to the doctor and nurse who took samples. Very caring all of them They hv looked after us for 25 years I came out knowing I was in great hands thank you Glenpark
Visited February 2024
Review titled Glenpark Medical Centre
Replied on 04 April 2024
Dear Mrs Peckett I'm glad you felt able to leave us such kind comments after your experience at the surgery. Please accept my apologies for the late reply. We take all feedback seriously in an effort to maintain our high standards of care and it is always such a pleasure for me to be able to pass on positive remarks to the staff so they can see that all of their hard work is being recognised. Take care. Kind regards Jennifer Lowes Practice Manager
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Review titled The usual great experience
Rated 5 stars out of 5
by Dave Peckett - Posted on 13 February 2024
Went for my regular blood tests and chat. Nurse does everything to make me feel comfortable and doctors do likewise. Been with Glenpark now for 25 years (I’m now 76) and never had less than exemplary attention. God bless them for looking after me.
Visited January 2024
Review titled Glenpark Medical Centre
Replied on 04 April 2024
Dear Mr Peckett Thank you so much for taking the time to let us know you were happy with the service received from the Practice. Please accept my apologies for the late reply. We use any feedback we receive to ensure that we are always giving our best to our patients. It's encouraging to know that the hard work of the staff is recognised so i will take pleasure in passing on your kind words. Kind regards Jennifer Lowes Practice Manager
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Review titled Disgusting - lack of duty of care
Rated 1 star out of 5
by Rachael Mclauchlan - Posted on 19 December 2023
My daughter was refused appointment slots for months (none available) and we had to use walk-in for treatment several times. She ended up in A&E and even upon discharge from hospital, we are now having challenges getting Glenpark to issue a prescription for her life-threatening chronic illness. Receptionist very rude and uninformed of why prescription is urgent/ no access to GP.
Visited December 2023
Glenpark Medical Centre has not yet replied.
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Review titled Failed to provide care
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
I asked for assessment for numerous developmental, physical and behavioural (mental health) concerns with my child. I was told that he may be referred to a specialist, and then informed this wouldn't happen. I have been on a waiting list for cyps assessment for c2years and my son's health is deteriorating (with a further wait list of years). We are no further forward and I have no route to get him assessed without GP recommendation.
Visited November 2023
Review titled Glenpark Medical Centre
Replied on 20 December 2023
I am sorry you are unhappy with the service provided by the surgery. We strive to ensure good quality care at Glenpark and always invite feedback to ensure we are doing the best we can. If you would like to discuss this matter we would be happy for you to contact either of the Practice Managers, Jennifer Lowes or Katy Brown on 0191 420 0535. We also understand how frustrating it is currently to be waiting to see CYPS. This is something we cannot influence, but the waiting list letter you received from CYPS will have included a number to contact if you were concerned or things worsened whilst on the waiting list. Regards
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Review titled Fantastic team
Rated 5 stars out of 5
by Julian - Posted on 09 June 2023
I rang the practice for my poorly son and was put on a GP on call list and the GP rang me back within the hour. From the discussion the GP felt my son needed to be seen so we booked an appointment for the same day in the afternoon. The GP was great and explained everything very well. What a service, well done to the practice and thanks
Visited May 2023
Glenpark Medical Centre has not yet replied.