Glen Road Medical Centre
1-9 Glen Road, Plaistow, London, Greater London, E13 8RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst Service
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
I have been suffering from severe mental depression and chronic physical pain but I am not getting any face to face or urgent appointments. The current system is very inconvenient. You have to fill up an online form, then you’ll know within couple of days later that a telephone appointment has been allocated for you despite requesting for a face to face appointment, which says in between 9 am to 13 pm after a week or two from the date you filled out the form, unbelievable! The telephone line keeps ringing with nonsense music without telling you how long you’re going to wait and what’s your queue position number. Requested for an updated medical record and supporting letter, which was previously issued from the GP service free of charge and now the medical secretary phoned me to say I need to pay for this letter because it is a private work as per their policy?! It takes literally 2 minutes to go the medical history, change the date of the letter and print but they refuse because it’s not in their job role! They are more interested in selling than giving any service. Requested to speak to the practice manager and they cut the line off! I had to phone back, waited all over again and I was told that practice manager is busy but they will pass the message to contact me. I also sent an email to the generic email address of the medical centre but not received any automatic acknowledgement. The Glen Road Medical Centre has been merged with the Cumberland Medical Centre but gradually the services getting worse! I don’t know who is my GP doctor as random doctors give telephone consultations, and many of them act like robots and have hardly any compassion. The keep sending text messages to fill out forms to update their records despite filling these out several times already!
Visited June 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Dear Patient, We are truly sorry to hear about the challenges you've been facing and want to extend our sincere apologies for any distress caused. Your well-being is our top priority and we appreciate you bringing these concerns to our attention. We understand the urgency of your situation, and we deeply regret any inconvenience in accessing face-to-face or urgent appointments. We acknowledge the current system may not be meeting your needs effectively, and we are committed to reviewing and improving our processes to better support our patients, especially those experiencing mental health challenges. Regarding your request for a medical record and supporting letter, we apologise for any miscommunication or inconvenience caused. We will investigate this matter further to ensure our patients have a clear understanding of our policies and to address any inconsistencies. We also apologise for the difficulties you encountered in reaching our practice manager and the lack of acknowledgment for your email. We take these matters seriously, and we will address the communication issues to ensure a more responsive and supportive experience for our patients. We appreciate your patience and encourage you to contact us again directly to discuss your specific concerns further. Please ask to speak with our Assistant Practice manager, who will address your concerns. Your feedback is invaluable and we are dedicated to improving our services to better meet the needs of our patients. Thank you for taking the time to share your feedback. Glen Road Medical Centre
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Review titled Inconsiderate Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Impossible to get an appointment. When you ask why, Admin will say because "there are too many patients, especially now that it's winter there are vulnerable patients and 20 week old babies". Understandable, but does this mean other patients are not priority? A medical issue that I should be able to go and share with my local gp, I cannot & we are always advised to just go a&e. Ever since merging with Cumberland it is so difficult to get an appointment. I am absolutely appalled by the service of Glen road Medical centre and it's staff towards patients.
Visited June 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Thank you for sharing your concerns about the challenges you've faced in securing an appointment. We sincerely apologise for any frustration or inconvenience caused. Your feedback is important to us and we are committed to addressing the issues you've raised. We understand the importance of timely access to healthcare and we want to highlight that we have an online appointment request system in place. We encourage our patients to use the online form, which is managed by our dedicated digital team overseen by our digital doctor. The team triage the forms and allocate appointments to ensure that all patients, including those with urgent medical needs, are seen in a timely manner. Your experience has shed light on areas where we can improve and we appreciate your patience as we work towards enhancing our services. If you have specific suggestions or if there's anything else you would like to discuss, please feel free to reach out to us directly. We value your continued trust and are dedicated to providing you with the best possible care. Glen Road Medical Centre
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
Whenever I called in, the reception staff have always dealt with my problem with diligence and care. They are very pplite and will always try to solve any problems they can. I'm glad I'm with this practice.
Visited March 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Thank you for taking the time to share your positive experience with us. We appreciate your four-star rating and are delighted to hear that you have had a great experience with our practice. We are thrilled to know that our reception team has consistently provided you with a diligent and caring service. Patient care is our utmost priority and our team works hard to ensure that our patients feel welcomed and supported. We appreciate you taking the time to share your kind words with us. Everyone in our practice is committed to providing exceptional care for our patients and your recognition of their politeness and attentiveness means a lot to us. Thank you once again for your kind words and for trusting us to look after you. Glen Road Medical Centre
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Review titled Seats for disable people
Rated 5 stars out of 5
by Mr N Youles - Posted on 17 March 2023
I’ve had this problem at Cumberland Rd surgery the seats at the surgery are not fit for purpose for a disable person me personally need a seat like they have at Newham Hospital where they have arm rests so you can lever oneself up staff and doctors are very helpful that’s my moan for today
Visited March 2023
Review titled Glen Road Medical Centre
Replied on 13 December 2023
Dear Mr Youles, Thank you for taking the time to share your feedback following your visit to our surgery. We appreciate your feedback. We apologise for any inconvenience you may have experienced due to the seating situation. We understand the importance of providing comfortable and accessible seating for all patients, particularly those with disabilities. Your suggestion of seats with armrests, similar to those at Newham Hospital, is duly noted. Your feedback is a valuable reminder for us to continually assess and improve our facilities and we will certainly take your comments into consideration. We are glad to hear that the staff and doctors at our surgery have been helpful during your visits. We strive to provide extraordinary care and support to all our patients, and your positive feedback is greatly appreciated. If there is anything else you would like to discuss, or if you have any further suggestions, please do not hesitate to reach out to us to speak with our Patient Care Manager. We look forward to serving you in the future and ensuring that your experience at the surgery is as positive and comfortable as possible. Glen Road Medical Centre
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Review titled Thank doctor
Rated 5 stars out of 5
by Francis faulkner - Posted on 21 December 2023
I attended a cardiologist appointment today and found out I have blocked arthritis. I would like to thank the doctor who listened whe I was having problems whith my hart and double a table called isodur when I spoke to hart doctor today 21 December she seaid that could have potential saved my life as thay are one of the best for opening arthritis thank you very much
Visited December 2022
Review titled Glen Road Medical Centre
Replied on 30 January 2024
Dear Francis, Thank you for taking the time to share your experience. We are grateful to hear that your cardiologist appointment had a positive impact on your health. We appreciate your kind words and are pleased to know that the medication prescribed by the doctor you saw at our surgery, may have potentially saved your life by addressing your blocked arteries. Our team is dedicated to providing excellent care and your well-being is our top priority. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out to our Patient Care Team. Thank you for choosing Glen Road Medical Centre and for trusting us to keep you healthy. We wish you continued health and well-being. Glen Road Medical Centre