Gillan House Surgery
457 Green Lanes, Palmers Green, London, Greater London, N13 4BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 02 August 2024
To the most amazing gp. Thank you for calling me even though I did not have an appointment. I was worried about something and you rang even though the information could have been sent in a different way. You are amazing Thank you
Visited August 2024
Gillan House Surgery has not yet replied.
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Review titled Insulting lies from reception staff
Rated 3 stars out of 5
by Billy Gates - Posted on 24 July 2024
My Appointment was booked by Gillian House a week back via text for a check up, my appointment was booked for 9.45am, I turned up at 9.35am booked in via reception where I was asked to do a blood pressure reading via a machine in the middle of reception, did my reading and sat down waiting for my appointment, at 10am I asked the receptionist if my appointment was going to be much longer. she told me that I was next, after watching two more customers come in and go through, I went back to the receptionist and told her that the other receptionist told me I was next yet its now another 15 mins and two other people went straight in, she told me they were here to see the Dr, I was like well who do you think I am here to see, I told her I would be leaving as they didnt even have the decency to inform me that they were running over 30 mins late, by this time the reception was becoming full and many people were coughing and splattering everywhere, it felt like they wanted me to catch whatever everyone else seem to have got, very unprofessional to not let me know they were running late and as for the receptionist that lied to try and keep me waiting in reception, good luck to you with that They say the NHS is broken, well with Gillian House Surgery the staff seem to think it is okay to make appointments and not make the appointment on time, yet for sure they expect the patient to be early, as they could not be bothered to tell me or inform me they were running late and then having the cheek to lie to my face is beyond me, very unprofessional Surgery and very unprofessional staff that are happy to lie to your face to keep you waiting
Visited July 2024
Gillan House Surgery has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 14 June 2024
Thank you to the most amazing gp. You rang me and ask me to come in even though I did not have an appointment. You knew I was worried about something and you gave me advice and suggested treatment. You also made a follow-up appointment. Really appreciate this.
Visited June 2024
Gillan House Surgery has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Jean - Posted on 15 April 2024
To the most amazing gp. Thank you for taking the time to listen. Had numerous things going on and you dealt with all of them. You listened and gave advice. Thank you. You are amazing
Visited April 2024
Gillan House Surgery has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 13 February 2024
To the most amazing person. Thank you for yesterday. I had so many things to talk about. You listened to what I was saying. I was in agony and you have given me something to take. You are the most amazing person. I cannot thank you enough
Visited February 2024
Gillan House Surgery has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 22 December 2023
To the most amazing gp. Thank you for everything. You have helped me with so much this year. Once again I have recently had a scare and you were very quick to treat this. You are absolutely amazing Thank you
Visited December 2023
Gillan House Surgery has not yet replied.
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Review titled Service quality
by Fed up of N14 - Posted on 14 December 2023
I am in my seventies and was prescribed four items of medication some years ago. I order and collect my repeat prescriptions every two months. The system worked perfectly until quite recently when a new NHS ordering system was introduced. Four days ago using the new format I ordered my prescription. Today I phoned my pharmacy to ensure they had received a signed off prescription from my GP. They had not. I tried to phone my GP but was told I was 17 in a queue . I held the line for 1 hour and 25 mins and the line went dead. I tied again this time using a facility to get a call back later. No reply How do I feel, disappointed. I spent much of the day trying to obtain a simple prescription and have almost run out of my medication. There is obviously a problem with the IT System, but on the switchboard at Gillan House there are not enough phones or people answering. I have no idea when I will get my medication. I feel the NHS is now failing in this area.
Visited December 2023
Provided by Care opinion
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Patient, I am very sorry that you have had problems with our practice, i would be happy to discuss these if you would like to contact me direct at the practice. Kind regards Berrin Buyukarlsan Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 11 November 2023
To an amazing gp. Thank you for ringing me when I had a problem. You sorted the problem out. Thank you for all you do. You always put your patients first. Thank you.
Visited November 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Patient Thank you for your positive feedback we will pass this on to the doctors Kind regards Berrin Buyukarslan Practice Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Jean - Posted on 28 October 2023
To the most amazing gp. Thank you. Have had another worrying problem and you were very reassuring. I also came to you in extreme pain and you were very quick to diagnose the the problem. With prompt treatment the pain was resolved. Thank you so much.
Visited October 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Ms Gold Thank you for your positive feedback we will pass this on to the doctors Kind regards Berrin Buyukarslan Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Jean - Posted on 03 September 2023
To the most amazing gp. Once again you have been fantastic. You referred me for a problem that you discovered. I am now undergoing more specific tests. If it had not been for you this would not have been identified. You are a very reassuring person. You are always there to listen when I need advice. Thank you so much.
Visited September 2023
Review titled Gillan House Surgery
Replied on 18 December 2023
Dear Ms Gold Thank you for your positive feedback we will pass this on to the doctors Kidn rgeards Berrin Buyukarslan Practice Manager