Frome Medical Centre
Enos Way, Frome, Somerset, BA11 2FHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Frome Medical Centre.
Reviews
-
Review titled On-line form slow and ineffective - bring back verbal communication
by Anonymous - Posted on 04 September 2024
I injured my foot and ankle. Following advice from 111 I attended the Frome Minor Injuries unit. After waiting hours, my foot was x-rayed and showed some anomalies but I was reassured it was just soft tissue damage. I was not that happy with the explanation but given the waiting time, etc. decided to give up. Anyway, a couple of weeks later I filled in the dreaded on-line form to book an appointment with my GP because the foot still hurt. After several weeks, I got an appointment with a physiotherapist. Unfortunately, I did it again - I gave up - resolved to the fact this is the best I was going to get - I was just not important enough to see a GP. Anyway, to cut a long story short - the x-ray seemed to reveal more details than I was given. I discovered that I may have tendon/ligament damage and osteoporosis and was asked to book a dexascan with a GP. I tried filling in the on-line form - impossible. Called the surgery and was told they had requested the scan online and I had to wait to be contacted. I now have a phone appointment with an actual GP but I have to wait over a week. So now it has been over 10 weeks since my injury and I still haven't seen a GP. My feeling is the online form adopted by the surgery is completely ineffective because it only takes a few minutes to describe something verbally over the phone and gives a more accurate picture.
Visited September 2024
Frome Medical Centre has not yet replied.
-
Review titled Excellent Care
Rated 5 stars out of 5
by Rosemary - Posted on 27 August 2024
While I was at the surgery for an appointment I collapsed and my oxygen levels were very low. The HCA stayed with me and was very kind and caring. The GP put me on oxygen and phoned for an ambulance to take me to hospital. I would like to thank them them for their speedy action and care.
Visited August 2024
Review titled Frome Medical Centre
Replied on 27 August 2024
Dear Rosemary Thank you for taking the time to leave a review. We will pass your message on to the team. Really hope you are recovering well
-
Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2024
I noticed that i was able to book an appointment by phone, as stated on the website. When i rang the appointment line , to which was a waiting time, finally spoke to the staff member, then to be informed to make the appointment online. My point is that why state you can make an appointment by phone, to be told you cant and need to make an appointment online....i left confused and disappointed with the practices policies.
Visited August 2024
Review titled Frome Medical Centre
Replied on 27 August 2024
We are sorry to hear of your confusion and disappointment. All GP appointments can be booked online or over the phone. We encourage those who can use online to do so, as this frees up time for our team to do complete our triage forms over the phone to enable an appointment to be booked for you. We do this to ensure an equitable service to all patients and ensure we can prioritise appointments appropriately. You can of course book other appointments directly over the phone. It is difficult from this review to understand exactly what happened as you have left this anonymously and do not state what type of appointment you were asking for. We would recommend contacting the practice directly for these type of issues and a member of team would be happy to speak to you directly to resolve any confusion. Please also be aware when calling there is a call back function to help prevent waiting.
-
Review titled Wonderful GP
Rated 4 stars out of 5
by Anonymous - Posted on 06 August 2024
I have been seeing the same Dr for a chronic condition for 2 years. He is professional, really listens and feel he takes my condition seriously. He always follows up any questions I have, by getting back to me promptly. Thank you, feel very fortunate to have him as a GP. Please pass on my thanks.
Visited July 2024
Review titled Frome Medical Centre
Replied on 06 August 2024
Thank you for taking the time to feedback. We are delighted you have had such a good experience. All the team work hard to deliver the best care we can and it is lovely to read reviews such as this.
-
Review titled Strong leadership and no doubt supportive employer
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
After over 15 years at the practice I encountered a problem that was dealt with in a very practical and pleasant way. There is clearly a desire to support patients and also staff, which has renewed my confidence. A practice needs to work together and with patients when blips occur. This was evidence of a strong team that are patient focused. Thank you.
Visited June 2024
Review titled Frome Medical Centre
Replied on 06 August 2024
Thank you for taking the time to leave a positive review. We always strive to do our best for patients and it really helps with staff morale to receive positive feedback like this. Thank you
-
Review titled Short Staff?
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
Received voice mail at 13:22, phoned back 3 minutes later. No 1 in the queue, listen to whole message, then told no one to take my call. No call back in the 90 minutes before lines shut. Phoned another 9 times before three pm with same result. Not a good service, this was not the main number but 01373 468375
Visited June 2024
Review titled Frome Medical Centre
Replied on 26 June 2024
We are sorry to hear you have had problems. The number you have used is as you say not a main number and related to our workflow team. It is difficult to respond to this review without further information. Please do contact the practice directly we can trace all calls and also look into the details of what happened. We hope you have now been able to speak with a member of the team.
-
Review titled Fast and efficient response
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2024
Newly register patient, everything transferred across quickly. A quick call and my prescriptions were all set up and sorted the same day.
Visited May 2024
Review titled Frome Medical Centre
Replied on 04 May 2024
Welcome to the practice. Thank you for sharing your review and how everything went smoothly for you
-
Review titled The Teenage Whisperer
Rated 5 stars out of 5
by Notafastrunner - Posted on 27 March 2024
The Dr, was outstanding yesterday with my daughter, she was patient, professional, and genuinely caring throughout the entire visit. I left feeling very happy with the level of attention and expertise she provided.
Visited March 2024
Review titled Frome Medical Centre
Replied on 27 March 2024
Thank you so much for the feedback. We are so happy to hear you daughter received the care she needed.
-
Review titled A very good experience
Rated 5 stars out of 5
by LINDA MCLAREN - Posted on 29 February 2024
Yesterday I visited Frome Medical Practice for my annual Blood Pressure+ appointment. I was greeted by a lovely, kind Health Care Assistant who took her time to treat me and discuss how things were going for me in general. I was very grateful for this opportunity to share a few causes of stress in my life at the moment, and to receive positive support in these areas. I left feeling so much better and happier. Thank you very much for taking the time to listen to me. It means a lot.
Visited February 2024
Review titled Frome Medical Centre
Replied on 29 February 2024
Dear Linda Thank you so much for taking the time to share your positive experience with the team . It is always lovely for the team to hear positive feedback like this. We will pass your feedback on
-
Review titled 9 days for a appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
done the online review then had to wait for someone to contact which took 3 days then the phone call said i had a appointment 6 days later if this is normal for a appointment then you can see why A&E is always busy very poor service especially when there is numerous consultant rooms that do not get used
Visited January 2024
Review titled Frome Medical Centre
Replied on 05 January 2024
We are really sorry you feel this was too long a wait. All requests are reviewed on the day of receipt and are triaged by a GP according to how urgent they are. The team will always try wherever possible to book you with the GP that will offer you the best continuity of care. We will always try and book you an appointment within 3 days and do our upmost to ensure you have an appointment within 2 weeks of your request. As you will be aware from completing the appointment request if your condition worsens then you can get back in touch with the practice. A & E should only be contacted for emergencies. Please be assured all our clinical rooms are in use and we have a team over 70 clinical and 70 support staff working very hard to provide the best possible care at all times. We hope your care was well managed when you attended your appointment.