Friary House Surgery
Friary House, Beaumont Road, St. Judes, Plymouth, Devon, PL4 9BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I have tried using klinik and they did not call me back. Tried calling surgery and on hold for 47 minutes and then phone just rings until 6pm then cuts you off. This surgery is becoming terrible at communication and even answering the phone especially since recent upgrade
Visited August 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient I am sorry you have had reason to complain. If you could identify yourself to me, I will be able to trace your Klinik submission. However, I have done a system check & there are no unanswered Klinik forms. We have had difficulties with the telephones as we have been extremely short staffed due to unscheduled illness but 2 new care coordinators will be starting soon which should ease the situation. Alison, Managing Partner
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Review titled Unable to contact
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2023
I have been trying for 3 weeks to contact the practice to arrange an appoint for my contraceptive update. I have tried phone and the online form and have not been able to get through and have received nothing back
Visited August 2023
Review titled Friary House Surgery
Replied on 12 August 2023
I am sorry that you have been having problems getting in touch for your review. If you would be kind enough to give me your name by submitting a Klinik form, I will look in to it for you. Managing Partner
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Review titled Very swift response
Rated 5 stars out of 5
by Alex Stafford - Posted on 22 August 2023
Contacted GP on behalf of son at 0830: was able to share photos of medical issue and speak with nurse, appropriate medications prescribed by 0900. Very helpful and quick.
Visited August 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Mrs Stafford Thank you for your kind review. I am pleased we managed your son's problem efficiently. I will pass this on to the rest of the team. Alison, Managing Partner
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Review titled Very hard to contact
Rated 2 stars out of 5
by Neil - Posted on 06 October 2023
Having a great deal of problems getting my prescription renewed especially towards the weekend and also contacting them
Visited January 2023
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Neil I am sorry that you have had a problem with your prescription. You can use Klinik or the NHS App to order which may prove to be easier for you. Alison, Managing Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2022
Used the online klinik for the first time and whist i found the actual process a bit cumbersome the system worked. My request was processed quickly and I received a call less than two hours after submitting the form. I was contacted by the physio who was the most appropriate person for my enquiry who gave me great advice and arranged an appointment to see her at the earliest opportunity. Friary house has been my family surgery for many years and I can honestly say that even with the changes to phone triage and now online facility it has always delivered a great service so many thanks to all the staff there. Especially now in such difficult times for Plymouth Gp’s and the NHS in general.
Visited November 2022
Review titled Friary House Surgery
Replied on 20 November 2023
Dear Patient Thank you for your positive review. I'm pleased that we were able to help you in such a timely manner. I will pass on your kind words to the rest of the team. Alison, Managing Partner