Friary House Surgery
Friary House, Beaumont Road, St. Judes, Plymouth, Devon, PL4 9BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very long wait for blood test
Rated 1 star out of 5
by Michael Pomeroy - Posted on 04 September 2024
Had blood test booked for 15-10 turned up 5 minutes early, still waiting at 15-50 no acknowledgement of running later, another lady got booked in for 13-30 appointment got seen at 15-40, young reception didn't book her in then blamed the system. Now have to go to the future inn for the bloods, I think it's time to go to West Hoe Surgery, will be getting form tonight.
Visited September 2024
Review titled Friary House Surgery
Replied on 09 September 2024
Mr Pomeroy Thank you for your feedback. I am sorry you had such an unacceptable wait for your blood test. I will certainly look in to this as this is not usual. Practice Manager
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Review titled Being Fobbed Off
by Kevin Barber - Posted on 20 September 2024
I went into the surgery to ask for an appointment to a doctor or nurse about a potentially cancerous mark on my back. I was told to see a pharmacist. I asked it a pharmacist could diagnose cancer and was told maybe. The receptionist, being helpful, suggested I get someone to take a photo of my back to help. I was then given a slip of paper saying to visit the doctor's website. The website address is not actually written on the slip of paper. I found it through Google, and was then sent to the NHS website which, by the time I verified it was me, got my lost. I gave up. And all for a simple appointment when I was at the doctor's reception desk, in person with my back with me. Not impressed!
Visited September 2024
Review titled Friary House Surgery
Replied on 23 September 2024
Dear Mr Barber I'm sorry you have had problems getting your issues dealt with. However, I see that you submitted a Klinik request on the day you posted your comment and that this has been dealt with. You have been advised to contact the relevant organisation and once you have submitted your image, you will receive the results directly from them. I will speak to the reception team & ensure that they are not advising inappropriate referrals to pharmacies. Thank you for your feedback. Practice Manager
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Review titled Dear Practice Manager
Rated 3 stars out of 5
by Kevin Barber - Posted on 24 September 2024
Thank you for your response to my complaint, and sorry for the time this is wasting. The practice advice is for me to download a 'Map my Mole' phone app, send it a photograph and follow other instructions. I'm sorry (for me) but that is far too complex. I will go elsewhere and pay for someone to simply look at it. Or is that what you hoped I'd do in the first place?
Visited September 2024
Friary House Surgery has not yet replied.
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Review titled A shambles
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2024
I have tried to give this surgery the benefit of the doubt but my patience has run out and I'm moving. Shockingly bad service, booking arrangements, poor medical advice, inability to get through on the phone to contact the surgery. No response to request to meet the practice manager. Time this surgery was inspected.
Visited September 2024
Review titled Friary House Surgery
Replied on 23 September 2024
Dear Patient I am sorry that you have been dissatisfied with the service. I am certainly unaware that any patient has requested to see/speak with me. I will speak to the reception team to see where this breakdown in communication has occurred. Practice Manager
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Review titled Thankful for the call
Rated 5 stars out of 5
by Anne-marie Ryder - Posted on 10 April 2024
I have previously complained about Friary House surgery so I think it’s important to also praise them when I feel like they have provided a great service. Today I had a telephone consultation with a Dr She was brilliant and put in place everything (tests) to ensure we got to the bottom of my symptoms. This was a real relief and I am so very grateful. Thank you!
Visited April 2024
Review titled Friary House Surgery
Replied on 11 April 2024
Thank you for your feedback & for taking the time to put it on the NHS website. I am pleased that we managed to deal with your issues in a timely manner and I hope the results of your requested tests sort out what is at the root of your health issues. Alison Shelton, Practice Manager
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Review titled Missed opportunity
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
Cardiology requested I obtain an ecg when I have Tachycardia in order to formulate a diagnosis and treatment plan. Tachycardia started 5mins from gp surgery. Presented with a Heart Rate 221bpm. They refused to do an ecg. Told me to drive myself / or get someone to a&e. By the time I arrived Tachycardia had resolved. Missed opportunity and waste of a&e resources.
Visited February 2024
Review titled Friary House Surgery
Replied on 21 February 2024
Dear Patient. Thank you for your feedback. I have spoken to a clinician about your complaint & they have said that with a heart rate of 221bpm sending you to ED was exactly the correct thing to do. If you would like to discuss this further, I would be more than happy to. Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
My daughter has been poorly with a high temperature so wanted to get some GP advice. I phoned the surgery where I was politely told to go online and do a referral. I completed the referral and within 20 minutes had a call to go to surgery the same morning. We were seen by a student paramedic and from the outset my 3 year old daughter feel as ease! She built such a lovely rapport with her, even noticing her bluey slippers which sparked a lovely conversation between them both. Throughout the appointment the trainee paramedic made my daughter feel part of observations which made my daughter feel comfortable in her company. The appointment was concluded with another doctor coming into to finalise the trainee paramedic findings, again this was done with the upmost professionalism and again with in such a wonderful manner. The overall experience was excellent, we were asked a couple times if we had any questions and was told the information we needed clearly. Thank you so much! Both are an asset to the NHS and again reminds me why Fiary house Surgery deliver the best service. Good luck to the trainee paramedic throughout her training and career!
Visited February 2024
Review titled Friary House Surgery
Replied on 04 March 2024
Thank you for your very kind review and feedback. I have passed this on to the whole of the team and they are truly grateful for you taking the time to write it. I have also sent a copy to the trainee paramedic. Alison Shelton Practice Manager
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Review titled Here we go again
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Same old same old. I endeavoured to get medical advice via Klinic I was informed that I would receive a call by 16:00 the following day. 05/12/23 I actually thought that I’d missed the call and sent a message apologising for missing the call. In fact I was wrong the call was a friend calling from his withheld landline number. Today I tried eighteen times to call the surgery the last call made at 17:45, still continually engaged. The whole day was the same. Short of staff will be the usual excuse. Very lame, surly it’s time to change the script. In the mean time still in discomfort/pain. I decided to go through the online process again only to be informed via red highlighted statement the same issue cannot be logged two days in a row. Every person I know who have Friary House as their surgery have expressed frustration. We’re reminded when calling to treat staff respectfully and politely and rightly so. The patient deserves a better service guaranteeing a degree of satisfaction. Unfortunately it’s very much becoming the norm with people are treated as an inconvenience. I am very curious regarding in-house training as nothing seems to improve. We deserve better.
Visited December 2023
Review titled Friary House Surgery
Replied on 21 February 2024
Dear Patient. Thank you for your feedback. Unfortunately I can't investigate your specific complaint but I would be more than happy to discuss these with you. Practice Manager
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Review titled Good luck getting through
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Called at 1720 , phone rang for 40 minutes, no answer, I understand this phone call was later in the working day but why have opening hours until 6pm but you still don't answer. The online service temporarily disabled- helpful! I've not had to call the practice very often as I am a new patient, but every time I have tried to get through there is no answer !!! I'd give anything to be back at my old practice where they actually answer the phone and you get to see a doctor the same day. The clinic itself is also so dated and doesn't smell great.
Visited December 2023
Review titled Friary House Surgery
Replied on 21 February 2024
Dear Patient. I am sorry you have had reason to complain. Unfortunately I can't investigate the specifics of your complaint but I would be more than happy to discuss them with you. Practice Manager
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Review titled Useless at communiation
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Did an e-consult online leaving my mobile number to be contacted on. However the doctor tried to call me on my landline number, this is not the first time this has happened. I don't see the point of filling in an e-consult with my mobile number if they are just ignore it. Front line telephone message for the surgery asks for people to use e-consult to free up the telephone number for people who cannot use e-consult, I was asked to phone the surgery back which would mean that I'm not freeing up the surgery telephone number. Absolute waste of time. When trying to return the phone call it was engaged every time until the 4th time when it took 41 minutes to get through and then I'm told that its the doctors fault for not phoning my mobile and when I spoke to the doctor they say they didn't have a mobile number so they blame the admin team. My instructions on the e-consult should have been followed and it wouldn't have waisted my time or the doctors. Very dissatisfied.
Visited December 2023
Review titled Friary House Surgery
Replied on 21 February 2024
Dear Patient. Thank you for your feedback & I am sorry to have reason to complain. I would be more than happy to have a discussion with you to address the issues have raised. Unfortunately I can't investigate your case. Practice Manager