FRANCIS GROVE SURGERY
The Courtyard, 8 Francis Grove, Wimbledon, London, Greater London, SW19 4DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and kind practice
Rated 5 stars out of 5
by Barbara - Posted on 03 September 2024
Proactive appointment arranged as an emergency by GP to follow up hospital treatment and continued fatigue. The GP was helpful sympathetic and informative and created a management strategy going forward.
Visited February 2024
FRANCIS GROVE SURGERY has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Dave Horsefield - Posted on 07 March 2024
I was in pain with my leg,the doctor saw me in the same day,and they followed up to make sure I was improving
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear David, Thank you so much for your feedback and leaving a review. I'm really pleased you were happy with our service and hope your leg continues to improve Best Wishes Lynsey Practice Business Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Appointment was nearly on time. Dr helpful and she immediately ordered prescriptions and referred me to St George’s.
Visited February 2024
Review titled FRANCIS GROVE SURGERY
Replied on 07 March 2024
Dear Patient, Thanks for taking the time to review the service you received from us. I am glad the DR was helpful and addressed your issues promptly. Best Wishes Lynsey Practice Business Manager
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Review titled Serenissima
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My mark tells it all. Reception, conviviality, smiles, expertise, no blood letting, efficiency, etc. add up to making this practice great.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 15 January 2024
Dear Patient, Thank you so much for taking the time to leave a review. And thank you so such lovely positive feedback, I will ensure the team see's your comments. Kind Regards Lynsey Practice Business Manager
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Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Went for vaccinations. Got an appointment for a few days later and had a seamless experience on the day.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 15 January 2024
Dear patient, Thank you for taking the time to put a review on here. Very much appreciated. Glad you were happy with the service you received today. Kind Regards Lynsey Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
As always the practice offered excellent service. Phone call on time. Sympathetic response to my hearing difficulties and clear reason given for change in my medication. I was sad not to have had opportunity to discuss another medical development in my treatment as it was the pharmacist who rang and the GP I was expecting would have known the condition concerned. The difficulty of only one problem per appointment, a firm NHS policy, is a serious preventive of holistic care of elderly patients which even this excellent and super kind practice struggles with.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, thank you very much for your feedback. We appreciate your comments and your understanding. The introduction of new clinicians to General Practice in the last 3 years has had it clear advantages but also as you point out also some weaknesses. The one problem per appointment, will depend on a number of things, including whether the clinician knows you/your history well, whether they are running to time or late, whether they feel continuity on the issue is imperative to the care of the patient, whether they feel it is urgent to discuss at that appointment etc, but certainly some clinicians will review more than one issue in an appointment, but this is not the expectation. I hope you have been able to make an appointment with a GP to discuss the additional concern you had. Once again, thank you for taking the time to share your experience. Kind Regards Lynsey Buckles Practice Business Manager
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Review titled Best GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
I cant recommend this practice enough. All doctors I have met have been empathetic, reasonable, knowledgeable - and actually listen to you. Nurses and other staff are also efficient and cheerful. Getting a same-day appointment isnt easy, but hang on the phone and keep trying - they are brilliant, once you get through
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, Thank you so much for taking the time to leave a review and also for your understanding. I'm delighted that your experience of the staff has been so positive. The phones can indeed be busy but as you say we do our best to get your needs met when we speak with you. We do also have the online consultation options now which are popular, this saves queuing on the phone and will often result in a Phone or face to face appointment. Kind Regards Lynsey Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Doruk S - Posted on 23 January 2024
We love Francis Grove. We always had the help we needed. Especially with our kids they were very efficient and quick with the treatment.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Doruk, Thank you for taking the time to leave a review of the practice and we are delighted your experience has always been positive. Best Wishes Lynsey Practice Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Re my visits to the practice nurses,I have found a professional and caring team to deal with my medical conditions.
Visited January 2024
Review titled FRANCIS GROVE SURGERY
Replied on 29 January 2024
Dear Patient, We appreciate you taking the time to put a review on here about your experience with the practice. I am glad it has been positive. Many Thanks Lynsey Practice Business Manager
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Review titled Brilliant phlebotimist
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I was dealt with on time for my appointment despite a full waiting room. The nurse was polite, pleasant and took my blood efficiently...no bruising. She was confident, focused and reassuring as well as gentle and caring.
Visited December 2023
Review titled FRANCIS GROVE SURGERY
Replied on 11 January 2024
Dear Patient, Thank you for taking the time to review our service and i am delighted your experience of the new phlebotomy service we offer has been positive. Kind Regards Lynsey Practice Business Manager