Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great in the past - but almost impossible to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2023
Call length of 35 mins to be informed no bookable appointments. Non urgent issue and, as with most working people, not realistic tot turn up to surgery every day in hope of appointment. The lady I spoke to was polite.
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Impossible to get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Online appointments are non existent and you can't get through the phone system. If you are lucky you could speak with someone to tell you there are no more appointments. I'm wondering if there are any GPs working at this practice anymore. The waiting room is empty, no pacients. Not sure if they are in business or they keep opened to get the money from the public funds. When I needed to speak with a doctor I had to go private via the phone app.
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 18 May 2023
Dear Patient I apologise you were unable to book an online appointment in January 2023. We continue to review the number of online appointments, especially during seasonal outbreaks e.g. winter respiratory outbreaks. New access routes coming this year include an online triage service which will support online appointments and ensure patients are directed to the most appropriate healthcare professional e.g. First contact physiotherapist, ANP (advanced nurse practitioner), Clinical pharmacist, GP, Nurse, HCA. etc We will share latest information via our new website:www.suttoncoldfieldgp.co.uk Kind regards Maxine Rowley Service Delivery Manager
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
It is impossible to get an appointment to see your local GP in this surgery Up to an hour's phone call before someone picks up When they do you have to wait for the doctor to call you back for them to tell you they can't give you an appointment you have to argue an insist that you need to see a doctor to the receptionist on the phone Who is not particularly helpful Something really needs to be done about this surgery it's always been difficult to get an appointmeit before covid So sick of listening to the excuse it's because of covid we couldn't get appointments before covid existed
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 08 May 2023
Dear Patient Thank you for your feedback and I apologise you have had a poor experience making an appointment. We are continually reviewing our services, especially patient access. If you are still having a poor experience please send further information via our website www.suttoncoldfieldGP. nhs .uk so we may contact you direct. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled incompetent service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
My family & I have been patients of this practice for 16 years, over which we have received a complete mixed bag from atrocious to outstanding levels of service from reception staff & GP's alike. Always outstanding from any nurses, I have to say. I had come to the conclusion that we needed to find a better Gp surgery just before Covid(Mar2020) as the level of service had been at its worse for a good couple of years prior, and I just couldn't see any improvements. But all the surgeries in my area are now in part of Sutton Coldfield Group Practice, so I will get the same level of service even if I move. Over the last 3 months I have tried to make appointments to talk or respond to Doctors that have text messaged me and I have called several times a day always after 11am as there automated message suggests, and tried online every day also; I have managed to get through to a secretary twice, & both occasions they were polite and dealt with my queries effectively & efficiently. My doctor sent me message last week to make an appointment with him, again I have called every day after 11am and at other times of the day without success, only for the automated system now tells you straight away that all today's appointments are booked and if you need to speak to a secretary to stay on the line and then you get 5 options : I have tried every option just to speak to someone and every option says all secretaries are busy and to try again another time and then you are left with a dead line tone! So I have managed to book an online appointment with my doctor exactly a month from now, luckily my condition isn't urgent and I can wait for that appointment. Your current service is massively failing all of your patients, especially the elderly& most vulnerable, the NHS and taxpayers as a whole. Your telephone service is not fit for purpose, neither is your online service, it does not meet the requirements of your patients for even the most minimal & basic levels of enquires & care. Its more times consuming, without patients being able to get through most times and therefore not cost effective for any party involved, including the surgery itself & the Nhs. I wonder how many bad reviews it will take for the Care Quality Commission to inspect your group, or do patients need to formally complain to them direct. If the GP's in this group are not salaried and Practice Partners, you need to look at your Website/App/ telephone systems and practice management processes, as they are seriously failing and not fit for purpose; it would be interesting to see what outcomes your Nhs contract ask you to deliver and at what price to taxpayers. I'm sure there are some FoI requests in there that need to submitted! I hope you have the foresight to take on board your patients negative reviews/complaints & implement processes and best business practices that can meet and exceed the most basic levels of communication and care that all your practices should be delivering on.
Visited November 2022
Review titled Four Oaks Medical Centre
Replied on 17 November 2022
Dear Patient We are sorry to read of your experiences at the surgery and we value patient feedback to continually improve our service delivery. We acknowledge that our current telephone system could be better and within the next two weeks we are installing a new system that will include a call back service which will hold you in the same position in the queue Our website has options for contacting the surgery, ordering prescriptions, requesting MED 3s and referrals and also lots of other options. We have a team of staff dedicated to dealing with these queries in a timely manner. We are sorry that you feel it is time consuming to use this service. We would be interested in discussing your feedback directly and assisting you in booking the appointment you require. If you could please contact us at the following email address nhsbsolicb.scgpfeedback@nhs.net with your details, we can get in touch with you. Kind regards Nicki Frost Site Service Delivery Manager
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Review titled Shambolic & badly staffed by unhelpful rude staff
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
My son has been unwell with stomach pains for 4 weeks now,unable to get an appt despite many visits to the surgery ,resulting in him taking time off work . 5 hrs in Ae without being seen Again he visited AE after feeling poorly on Saturday 5/11/22 where here was taken to emergency care The doctor has recommended he has urgent blood tests to be organised through his GP,no chance again of an appt ,always the same excuse (come back in at 8 am in the morning.) visited this morning at 815 am to be told someone will call you between 9 am & 1pm today No one has called !!! This practice should be shut down
Visited November 2022
Review titled Four Oaks Medical Centre
Replied on 17 November 2022
Dear Patient We are sorry to read of your experiences at the surgery and we value patient feedback to continually improve our service delivery. We would be interested in discussing your feedback directly and assisting you in booking the appointment you require. If you could please contact us at the following email address nhsbsolicb.scgpfeedback@nhs.net with your details, we can get in touch with you. Kind regards Nicki Frost Site Service Delivery Manager