Four Oaks Medical Centre
Carlton House, 18 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BSContact details and opening times
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Reviews
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Review titled incompetant
Rated 1 star out of 5
by francismjack@gmail.com - Posted on 19 May 2023
19/05/2023 1 an on line repeat prescription was made w/c o8/ 05 /2023- today advised not received 2 Two recently issued medications not listed on on-line repeat prescription list 3 w/c 08/05/2023 a telephone call from an undeclared source advised that an eye test could be undertaken in central birmingham" but if this is inconvenient" it could be arranged locally via your gp- an attempt was made to contact gp but had to be abandoned due to lack of response the caller was asked if this was a diabetic eye test the response was it was a /? uv test- upon enquiry the caller did not know what a? uv test was ! 4 upon advice from good hope hospital a blood sugar monitor was verbally requested from this practice a rude and brusque refusal was given. good hope hospital have now made a written request -16/05/2023-for this monitor to be provided RE 2 Udate repeat prescription list 3 Arrange for the appropriate eye test 4 Arrange for the monitor to be provided 5 Employ less rude staff And Notify Composers That All Words Cannot Be In Capital Letters At The Start Of The Message Not The End
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Great in the past - but almost impossible to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2023
Call length of 35 mins to be informed no bookable appointments. Non urgent issue and, as with most working people, not realistic tot turn up to surgery every day in hope of appointment. The lady I spoke to was polite.
Visited May 2023
Four Oaks Medical Centre has not yet replied.
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Review titled Impossible to get a GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Online appointments are non existent and you can't get through the phone system. If you are lucky you could speak with someone to tell you there are no more appointments. I'm wondering if there are any GPs working at this practice anymore. The waiting room is empty, no pacients. Not sure if they are in business or they keep opened to get the money from the public funds. When I needed to speak with a doctor I had to go private via the phone app.
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 18 May 2023
Dear Patient I apologise you were unable to book an online appointment in January 2023. We continue to review the number of online appointments, especially during seasonal outbreaks e.g. winter respiratory outbreaks. New access routes coming this year include an online triage service which will support online appointments and ensure patients are directed to the most appropriate healthcare professional e.g. First contact physiotherapist, ANP (advanced nurse practitioner), Clinical pharmacist, GP, Nurse, HCA. etc We will share latest information via our new website:www.suttoncoldfieldgp.co.uk Kind regards Maxine Rowley Service Delivery Manager
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
It is impossible to get an appointment to see your local GP in this surgery Up to an hour's phone call before someone picks up When they do you have to wait for the doctor to call you back for them to tell you they can't give you an appointment you have to argue an insist that you need to see a doctor to the receptionist on the phone Who is not particularly helpful Something really needs to be done about this surgery it's always been difficult to get an appointmeit before covid So sick of listening to the excuse it's because of covid we couldn't get appointments before covid existed
Visited January 2023
Review titled Four Oaks Medical Centre
Replied on 08 May 2023
Dear Patient Thank you for your feedback and I apologise you have had a poor experience making an appointment. We are continually reviewing our services, especially patient access. If you are still having a poor experience please send further information via our website www.suttoncoldfieldGP. nhs .uk so we may contact you direct. Kind regards Maxine Rowley (Service Delivery Manager)