Forest Hill Group Practice
1 Forest Hill Road, Dulwich, London, Greater London, SE22 0SQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
This practise has gone down hill dramatically! They keep cancelling appointments and same excuse short of staff! It’s not rocket science get locums in! Then you have to wait another 6 weeks for an appointment and then you’re told of you’re lucky and then you have to wait a week to speak to a professorial medically trained person! The receptionist think they are doctors/nurses and diagnose you over the phone and then you have to wait 1 hour and more to speak to speak to a receptionist of your lucky and then it’s the third degree and rude and abrupt and making you feel your a nuisance and bother! And then this unacceptable e consult and by 8.30 it states we have reached our capacity for today! That’s nonsense and why have the e consult and then you have to accept their cookies which is intrusive on your privacy! Used to be a great doctors and the staff are rude and unhelpful! I’d give this practise 0 and I’m sure my review won’t be approved as this doctors don’t like negative reviews! Then sort out the staffing and their attitudes
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 30 April 2024
Thank you for your feedback, We understand your frustration and we do try our best to get cover if anyone is off unexpectedly. I will share with the team to bring about improvements. Many thanks, FHRGP
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Review titled great experience
Rated 5 stars out of 5
by s dougan - Posted on 31 March 2023
very friendly nurse who performed my smear test: efficient, on time, quick. She made me at ease and the whole procedure was with minimum discomfort.. thank you so much.
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 28 June 2023
Thank you for your feedback, we really appreciate you taking the time to rate our practice. We will share your comments with the nursing team, it will be a nice uplift. Many Thanks. Teisha Alexander
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Review titled Amazing response
Rated 5 stars out of 5
by Caroline Rook - Posted on 20 March 2023
There is no doubt that all practices are facing huge demand & having to find new ways to cope. I wanted to feedback that I was really satisfied with my recent experience. After an econsult I was contacted the next working day & seen at Tessa Jowell promptly. A referral to hospital was made the same day & my appointment came through without delay. Impressed! Well done Forest Hill Road!
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 13 July 2023
It's fantastic to hear your feedback, we are pleased to hear that we are meeting your expectations. Our staff work very hard in order to meet the needs of all our patients. We will share your comments with our team. FHRGP
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Review titled Disgusting, Usless, Shambles
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Do Not Join This GP They never want to book appointments, there never on hand to do there job, which is a shame because the nurses are lovely when you can get an appointment! they make you fill out a online form which takes ages with the same repeated questions to get a doctor to call you about results its needed to book appointments but takes them up to 3 days to get back to you they are a Joke....... 45min i was hold 45min for test results which i have waited over 7 weeks for, for the receptionist to tell me i need to fill out the form if i want to doctor to talk to me regarding this, went to fill the online form in for them to tell me they have had to many and i need to wait till 8am the next day!!! this is Why the hospitals are over run but GP cant do there Job!!!!
Visited March 2023
Review titled Forest Hill Group Practice
Replied on 17 April 2024
Dear patient, Thank you for your feedback, I am sorry that you had difficulty in accessing Accurx triage. It is open 8am Monday - Friday. When the number of online requests reaches capacity, the system closes automatically, Please try to open the system at 8:00am to submit your enquiry to avoid further disappointment. Please see below the surgery protocol of dealing with test results. • If the test results are alarming the patients are contacted by the doctors immediately. • If the results have to be discussed in the routine manner, the doctors send text message asking the patients to arrange a follow up appointment through accurx online. • If the results are normal, the doctors don’t message the patients, but you can see your results through online access (NHS App) or reception can provide this information over the phone. If any patient wants to discuss their results with a doctor, a follow up appointment can be requested through accurx online consultations where you will be contacted by a clinician within 1-2 working days If you like to discuss this further please contact the surgery and speak to the practice manager. Many thanks FHRGP
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Review titled Inaccessible - very high bloodpressure
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
Partner’s bp average of 176/94 at home. on follow up in surgery with nurse - who called duty doctor who said to put in e consult request next week. Duty dr did not offer to come and see. No actual appointment offered. So many barriers to getting treatment. Place empty of patients any time you go in.
Visited February 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for taking the time to review our services. Sorry that you are not happy with the services this practice provides. We will share your comments with the team. FHRGP
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Review titled Obtaining an appointment !
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Hate to add to similar comments but highly frustrating when attempting to obtain an appointment - the e-consult system frequently unobtainable, text messages saying you need to make an appointment but then unable to do so, see a Practice Nurse who recommends that you have an appointment but then barriers put up at the reception desk five minutes later, try to then book an appointment via e-consult, but not available - have been visiting the surgery for twenty or so years but it certainly feels very hard work to actually get in front of someone. Stressful as well - as a mid morning or mid afternoon appointment means booking a half days annual leave with work.
Visited February 2023
Review titled Forest Hill Group Practice
Replied on 17 April 2024
Dear patient, Thank you for your feedback, I am sorry that you had difficulty in accessing econsult which has now changed to Accurx. It is opened at 8:00am on work days. When the number of online requests reaches capacity, the system closes automatically. If you like to discuss this further please contact the surgery and speak to the practice manager. Many thanks FHRGP
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Review titled Inefficient service wasting patients' time and energy
Rated 1 star out of 5
by Tessa - Posted on 25 January 2023
I have been a patient at this practice for many years and have always had excellent treatment and advice from all of GPs and Practice Nurses I've seen. However, the convoluted, frustrating and ridiculous system of actually speaking to anyone about your medical, treatment or prescription needs is flagrantly failing patients. Long waiting times on the practice phone line to speak to unhelpful reception staff who say they cannot help you, and attempting to book an appointment or a request for something as simple as a blood test request form, become Herculean tasks! The receptionist today told me that sometimes e-consult closes as early as 8.30am (it only opens at 8am!). When you are ill or need urgent advice, this interface with the practice will be the straw that breaks your back and your will! If the reception staff cannot help and direct you to an online system which only serves as a firewall to patients, then the whole practice becomes useless and redundant. The systems used for the running of this practice need reviewing urgently. It reflects very negatively indeed, on some of the excellent practitioners within. Come on Forest Hill Group Practice, read the reviews, listen to your patients and clients and initiate change before your patients vote with their feet and move to other, better run practices.
Visited January 2023
Review titled Forest Hill Group Practice
Replied on 02 February 2023
Thank you for taking the time to review our services, we appreciate your time as we can only improve by receiving feedback. We are sorry to hear that you are not happy with the level of service you have received. When calling the practice for an appointment our Reception is supported by a Duty Doctor in booking urgent on the day appointments or signposting the patients to a more appropriate services. e-Consult (Online Triage tool available through this link https://fhrgp.webgp.com/) is recommended to use to seek advice on Ongoing Routine Health and Admin issues. Online e-Consult enquiry with photograph (if relevant) about symptoms or condition is sent to the practice for advice. e-Consult captures over 100 common clinical conditions with built-in red flags to highlight critical symptoms that may require immediate or urgent intervention . e-Consult is available from 8:00am Monday to Friday. Due to the recent extremely high demand, e-Consult might be reach its capacity early and shows a message: “Please note that if eConsult reached its capacity for the day you can submit a consultation again from 8am tomorrow. Many thanks, FHRGP
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Review titled Impossible to book
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Been trying to get an appointment to get an assessment for something at the Lewisham psychological self-referral thing's reccomendation, and just getting referred to the e-consult, which'd be fine if the thing was ever available! It's been """out of appointments for the day""" for two damned months, and it's still off for the holidays despite the 3rd having been and gone! I get that the goverment has nhs staff run ragged for pennies, but some transparency would be nice.
Visited January 2023
Review titled Forest Hill Group Practice
Replied on 02 February 2023
Thank you for taking the time to review our services, we appreciate your time as we can only improve by receiving feedback. We are sorry to hear that you are not happy with the level of service you have received. e-Consult is available from 8:00am Monday to Friday. Due to the recent extremely high demand, e-Consult might be reach its capacity early and shows a message: “Please note that if eConsult reached its capacity for the day you can submit a consultation again from 8am tomorrow. Many thanks, FHRGP
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Review titled Useless and ridiculous and unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
I rang on behalf of my son and I was told by a receptionist he’d get a phone call from a doctor nurse practitioner and he would be diagnosed over the phone and the doctor or nurse practitioner will decide if my son needs medical help and he’s completely deaf in both ears! And the receptionist told me he might be referred to somewhere else and might need his ear syringed if they feel it necessary! I told the receptionist what’s the doctor or nurse practitioner gonna do examine his ears through the phone with an ear examiner they use! Then I went back in person and I spoke to the lady I spoke with this morning and then she changed her tune and then she told my son might get a text message with a diagnosis or he might or might not get a call to be told his diagnosis and this is all over the phone (if he gets one) or by text! Or he might get an appointment at another doctors who might be able to see him and he might be referred and wait 12 months like he did before! This surgery is a complete and utter joke and the receptionists are now diagnosing patients over the phone and they are not qualified and that’s if you can get t speak to a receptionist I waited 1 hour and I spoke on behalf of my son as he can’t hear nothing! And get an appointment is like gold dust and years ago this practise was the best but not no more! Rude and unhelpful is an understatement and I told the receptionist I was told I had to wait 6 months for an appointment absolutely ridiculous! Worse practise ever
Visited December 2022
Review titled Forest Hill Group Practice
Replied on 10 December 2022
Thank you for taking the time to review our services, we appreciate your time as we can only improve by receiving feedback. We are sorry to hear that you are not happy with the level of service you have received. When calling the practice for an appointment our Reception is supported by a Duty Doctor in booking urgent on the day appointments or signposting the patients to a more appropriate services. I am astonished the receptionist said you had to wait 6 months for an appointment, as our appointment waiting time via Econsult is between 1-2 working days to be contacted by a clinician & we also offer patients appointments that can booked at the Tessa Jowell centre which will most likely be for the same day/following day or weekend depending on what they have available. e-Consult (Online Triage tool available through this link https://fhrgp.webgp.com/) is recommended to use to seek advice on Ongoing Routine Health and Admin issues. Online e-Consult enquiry with photograph (if relevant) about symptoms or condition is sent to the practice for advice. e-Consult captures over 100 common clinical conditions with built-in red flags to highlight critical symptoms that may require immediate or urgent intervention . e-Consult is available from 8:00am Monday to Friday. Due to the recent extremely high demand, e-Consult might be reach its capacity early and shows a message: “Please note that if eConsult reached its capacity for the day you can submit a consultation again from 8am tomorrow. Many thanks, FHRGP
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Review titled Wonderful GP Pharmacy
Rated 5 stars out of 5
by Juliette Foster - Posted on 28 November 2022
I suffer with mild asthma and I needed an emergency prescription as I was running low on sprays. I was advised by the Day Lewis Pharmacy to contact my GP's pharmacist and the lady who handled my request was brilliant. She was professional, warm, reassuring and friendly. Not only did she explain what she would be doing on my behalf, but she also advised me on what to do in the future if the situation arose again. It makes a big difference when someone can give a one to one service that makes the user feel as if they matter. I don't know the lady's name but she did a great job and she is an asset to the Forest Hill Road team. Whoever you are, Thank You.
Visited November 2022
Review titled Forest Hill Group Practice
Replied on 10 December 2022
Hi Juliette Foster; thank you so much for this honest and complimentary review! It really means a lot to our team, who are working hard every day to provide the best service possible I will share this with the rest of the team. Many thanks, FHRGP