Forest Hill Group Practice
1 Forest Hill Road, Dulwich, London, Greater London, SE22 0SQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely awful doctors
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
I spoke with a doctor today! Rude and not understanding and I told her I’d be researching my health issue and she rudely told me I know everything and don’t need her help! And awful practise trying to get an appointment and if you have a health issue it’s worrying and lack of understanding and compassion and all she kept saying was ‘ok’ and trying to get an appointment is non existent and I was told twice I’d have to wait 6 months and 3 months for an appointment and not acceptable! This surgery used to be a very understanding and caring doctors! The best one is some of the receptionists are diagnosing me over the phone and they think they are medically trained which they are not! They are merely receptionists and I tell them this before the in-depth interrogation and they are diagnosing me as I’m trying to explain my health issue! And finally I’m on the list to speak to a medically trained doctor or nurse practitioner! Absolutely awful doctors
Visited March 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank you for taking the time to review our practice and services, I am sorry that the service you have received was unsatisfactory We work tirelessly to ensure we meet the clinical needs of our patients. I would like to thank you for explaining your individual circumstances please contact the assistant practice manager as we would like to look into this further. Many Thanks FHRGP
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Review titled Receptionists/doctors
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Usually I have a negative experience with this doctors and there are a few receptionists that will go above and beyond to help you and find out what I’ve asked and sometimes with my medication! And yday I had this issue and one receptionist was so helpful and happy and professional
Visited March 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Dear Patient, Thank you for your positive feedback, Please can you change you 1 start as that is rated at its worse. I will share you feedback with the rest of team. Many thanks FHRGP
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I would not recommend this practice. It is almost impossible to see a dr, I know that can be common, but it’s very bad here. I recently had an appointment cancelled at The Tessa Jowell Centre as it was apparently inappropriate and shouldn’t have been booked by the dr, so I was referred to the nurse, effectively over riding the dr. I’ve just left the surgery.
Visited February 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Dear Patient, Thank you for your feedback, we are sorry to hear you feel like you cannot book an appointment, please try and use the onlince accurx system from our website (https://florey.accurx.com/p/G85001) which is available from 8:00am during the week (Monday to Friday). All queries are triaged by a Duty Doctor. Patients are then contacted by text informing them of the next steps. Appointments are booked due to clinical need with the right clinician at the right time. When the number of online requests reaches capacity, the system closes automatically. Please try to open the system at 8:00am to submit your enquiry to avoid further disappointment. Many thanks, FHRGP
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Review titled Avoid at all costs if you care about your health
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
I recently signed up despite the dreadful reviews because it’s so close to my home and I’m afraid to say the reviews are correct. Avoid this GP at all costs unless you think you’ll never need one. If you want an appointment be prepared to be on hold for at least 30 mins every time. Ironic given how quickly they registered me. After coughing up blood last week from a chest infection (I am fortunate to rarely get ill and it was quite scary) I called 111 knowing the surgery wouldn’t answer. Eventually I was called by them the next morning having been directed to call me by the 111 urgent care team. They told me no appointments were available but they would find space at Tessa Jowell centre. I turned up for my appt and was told it was in fact at Forest Hill road practice. If they had confirmed the appointment on text I would have absolutely spotted the change but it was very unclear on the phone, if they did actually tell me the location change. I’m not sure they did. I rushed back over but after waiting 30 mins in the reception was told the GP did not have time to see me and told me to go to the pharmacy and that she would only see me if it was absolutely necessary…! In the end I decided to leave it and was prepared to go to A&E if symptoms got worse. I haven’t gotten around to leaving the surgery but I will be very soon.
Visited February 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Dear Patient, Thank you for you review. I understand that you was booked in for an appointment but you ended up going to the wrong clinic. Please contact the surgery as i would like to look in to this further for you as to where the miss communication was. Many thanks, FHRGP
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I am not sure how a medical practice is able to operate in this manner - to make anything other than an emergency appointment you have to use eConsult. I was able to select the appointment type at 8am and by the time I had logged in, the capacity for the day had been reached. It was 8:02am. When I have needed an on the day appointment, I was sent to Tessa Jowell Centre despite living 2 minutes from Forest Hill Road Group practice. My appointment was with a very nice lady but she wasn't a doctor and unfortunately prescribed medication for my son that was inappropriate and the pharmacy refused to dispense the medication. When I requested the records of my travel vaccinations fromForest Hill Road Group practice , I was sent the medical report of someone with a similar name/date of birth. This surgery requires immediate attention and intervention so that patients have a chance of making an appointment to see a doctor. I am filled with dread when I know I have to contact this surgery as it is so appallingly managed.
Visited February 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Dear Patient, Thank you for your feedback, you haven't left any contact information. Please contact the surgery and ask to speak to Oksana our assistant practice manager so she can look in to this further. Many thanks, FHRGP
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Review titled Confusing and unclear systems
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
There is no standard guidance on how to use their services beyond doing an e-consult which reaches capacity less than five minutes after it opens at 8am. Many administrative tasks are not completed which cause great distress and extra work on the patient's side. There are no guidelines on how to use the services which don't require seeing a doctor and the attitude of the reception staff is rude and unhelpful which actually puts me off trying to get any help for my conditions with them. The majority of the doctors and nurses there are great and it is a shame that the daily running structure is so unclear, confusing and as a result stressful and distressing.
Visited January 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank for your feedback. I would like to apologise on behalf of Forest Hill Road Group Practice for any distress that you may have experienced. I am sorry that you had difficulty in accessing econsult which has now changed to Accurx triage. It is opened at 8:00am on work days. When the number of online requests reaches capacity, the system closes automatically. Please try to open the system at 8:00am to submit your enquiry to avoid further disappointment. I am sorry to hear that you find our staff rude and unhelpful. We work tirelessly to ensure we meet the clinical needs of all our patients. Please feel free to contact the head receptionist if you encounter a problem like this again who can take your individual situation into account and try and accommodate your needs. Many thanks, FHRGP
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Review titled Service get worse every year
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Been with this practice over 20 years and for the past15 years it just keeps getting worse and worse. Came out of a&e. Follow up to be by my doctor surgery . The doctor from this surgery who I spoke to on the phone seemed very incompetent. Not sure whether she read the information from the hospital as I had to remind her what was instructed by the hospital. The doctor needed to refer me for an 24 hour heart monitor. The doctor said she will do this. Three days later when I was feeling better went to get my blood test form, asked about the heart monitor referral. The receptionist printed off the details. I asked whether I just go to the hospital or should I receive a letter in the post. She did not know and went for advice, came back and said that's the hospital will contact me. One week later not heard from the hospital so contacted the hospital who said no appointment has been made and I had to wait another week for an appointment. This is the last straw I have no faith in this practice anymore. Do not use this surgery.
Visited January 2024
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank you for taking the time to review our practice and services, I am sorry to hear that you had cause to rate our practice 1 star. We work tirelessly to ensure we meet the clinical needs of our patients. I would like to thank you for explaining your individual circumstances please feel free to contact the assistant practice manger who can look in to this further and take your individual situation into account. Many Thanks. FHRGP.
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Review titled E consult
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Absolutely useless and pathetic this system by 2 minutes past 8am the e consult was closed and try again tomorrow! I was told to choose a certain subject and subject not on the list! This surgery has deteriorated drastically! Needs to be longer for the e consults not 2 minutes and then a doctor rings you and diagnosis you over the phone and then you have to weeks for an appointment and then you get a text message saying a doctor will ring you on a certain date and don’t! Absolutely useless practise and I’ve waited two hours on the phone!
Visited December 2023
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank you for taking the time to rate our practice. We are sorry to hear that you had difficulty in accessing e consult which has now changed to Accurx triage, It is opened at 8:00am on work days. When the number of online requests reaches capacity, the system closes automatically. Please try to open the system at 8:00am to submit your enquiry to avoid further disappointment. Many Thanks. FHRGP
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Review titled Telephone consultation time window
Rated 3 stars out of 5
by Ali - Posted on 17 May 2024
When offered a telephone consultation with the GP for 31st Oct , the time window I was given was between 14:00 - and 18:00. This is in my view an excessively long time for me to ensure I am available and in a location where I can have a confidential conversation. I understand it is a limitation of the computer system that the time window offered cannot be reduced to say one hour or 90 minutes. Can a request for a system enhancement be made to enable a shorter time window? I believe this would significantly help a number of patients. It would remove a level of frustration and may reduce the number of patients requesting an face to face consultation rather than one over the telephone . It would also be helpful I believe if the time window could be configurable at the practice level so that each practice could tailor the Time window to one that best fits their resource limitations.
Visited October 2023
Review titled Forest Hill Group Practice
Replied on 22 May 2024
Dear patient, Thank you for your feedback, I will discuss this with the rest of the team. Please bare in mind we give a large window gap in case of any emergency that may occur on the day and our clinicians may not call on time, but please rest assured our clinicians will always try again if any patients can not answer at that time. Many thanks, FHRGP
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Review titled Doctors are great, getting an appointment nearly impossible!
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
When you call the practice for an appointment, a message tells you to use eConsult, which starts at 8.00 am. I tried 4 days running, between 8.15 am and 9.30 am each time told capacity had been reached! So.. phoned again. It generally takes 45 minutes to an hour to be answered and available appointments can be weeks away. Management of the practice is really poor.
Visited August 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for your feedback, Our econsult service is open everyday from 8am, we do advise all our patients to go to the econsult website from 8am as the system does shut when it reaches maximum capacity. Thanks, FHRGP