Forest Hill Group Practice
1 Forest Hill Road, Dulwich, London, Greater London, SE22 0SQContact details and opening times
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Reviews
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Review titled Doctors are great, getting an appointment nearly impossible!
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
When you call the practice for an appointment, a message tells you to use eConsult, which starts at 8.00 am. I tried 4 days running, between 8.15 am and 9.30 am each time told capacity had been reached! So.. phoned again. It generally takes 45 minutes to an hour to be answered and available appointments can be weeks away. Management of the practice is really poor.
Visited August 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for your feedback, Our econsult service is open everyday from 8am, we do advise all our patients to go to the econsult website from 8am as the system does shut when it reaches maximum capacity. Thanks, FHRGP
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Review titled Staff
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
The staff do everything to put you off getting an appointment. They are not helpful, they have an attitude as if you are getting on their nerves. The receptionist ask you questions as if they are trained doctors. When you call at 8am they take awhile to answer the phone, then they tell you that they don't have any appointment left for the day with the duty doctor, so they are going to refer you to the old Dulwich hospital. Then you make your way to hospital to be told they dont know why the surgery sent you there in the first place. I want to know why forest hill group practice tell patients to call at 8am to get an on the day appointment but they never have any appointments. The staff are not helpful at all, and a few of them are quite rude, they forget that we are sick people. I suffer from depression and everytime I have to phone the surgery I feel helpless
Visited August 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Sorry to hear that you are not happy with our services, thank you for taking the time the review our practice, I am sorry to hear that you had cause to rate our practice 1 star. We work tirelessly to ensure we meet the clinical needs of our patients. I would like to thank you for explaining and i will share this with the rest of the team. Thanks, FHRGP
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Dr Julie Peakman - Posted on 12 July 2023
It is impossible to get to see a doctor at this clinic. The receptionist do everything possible to prevent you from seeing a doctor even when your prescription is running out, or you have had a head bleed. They seem to be wanting to do triage to see if it is urgent but they are not qualified to do this. Both the doctors and nurses are hardworking and kind, but as a clinic, it obviously has too many patients to cope with efficiently and effectively. I know the clinic gets paid per patient, but this is not fair if the patients are not getting the service they need. You only have to see the reviews to see how frustrated patients are, often unable to get even an econsul (all gone by 8.15 today). I have been a patient here for over 20 years and the clinic has become completely ineffective.
Visited July 2023
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank you for taking the time to rate our practice. We are sorry to hear that you are not happy with our services, we will share you feedback with our team to bring about improvements. Our reception team is here to help and patients will be asked by a receptionist for brief details of their symptoms and reason for the appointment which will help the doctors prioritise any urgent calls. Reception is supported by a Duty Doctor or a Care Navigator in booking these appointments or in signposting these patients to the more appropriate services. Many Thanks. FHRGP
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
I needed to have a blood test and had it done by the nurse before. Called up for an appointment and was told need to do it through e consult as a doctor needs to approve it. Last time the nurse just requested it. Reception couldn't help with e consult as nothing available. Managed to do it the next day and then got a message to say someone will contact me within 48 hrs only to receive another message with a phone appointment between 8.30 and 10.30 the following week. I requested a full blood test including hormone levels and ovarian cancer test. Was told as i didn't have a period for over a year it's no use doing a hormone test and ovarian cancer test is not conclusive. Totally different from what I had been told before as one of the doctors told me about the test in the first place. Did the blood test only to get a text message to say your sugar levels are high and I might be pre-diabetic. I mentioned that I am constantly tired, but nobody is interested to do any further checks. It's frustrating...as it seems nobody cares.
Visited July 2023
Review titled Forest Hill Group Practice
Replied on 03 May 2024
Thank you for taking the time to review our services, we are sorry to hear that you are not happy. If you would like to discuss further please contact the assistant practice manager. Many Thanks. FHRGP
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Review titled Impossible to access care
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I have been a patient at the practice for 10 years and every year it gets worse. I have a regular prescription and need to have a medication review to continue this, however the only way to do so is to submit an online consultation, yet I can not because the e-consult system is always switched off. I am now going to run out of my antidepressant medication and don’t know what to do. It’s awful.
Visited July 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for your feedback, I can confirm the econsult is open everyday from 8am, we suggest that patients go to the econsult website from 8am as the econsult can close for the day due to the capacity. Website link below. https://fhrgp.webgp.com/ But if you can leave your name i will be more than happy to look in to helping you get an appointment. Many thanks, Teisha FHRGP
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Review titled Rude Admin/Reception
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The admin/reception staff at this surgery are rude, awkward & unhelpful. You are a doctors surgery & I feel you need reminding of this. We are patients. I fully understand you are busy. If you spent as much time helping patients and being helpful & polite you may not need a over bearing sign saying “We will not tolerate abuse to our staff”. Whenever I see these signs placed in prominent positions it normally means “Our staff are so awkward & provocative we encourage the abuse we get”. I do not abuse or even raise my voice to staff personally, however I do understand patients frustrations at reception. A skilled receptionist can diffuse a situation quickly. Yours however are skilled at escalating it. Please remove these signs they would never stop a confrontation. Maybe the staff who feel the need to place these signs should take a long hard look at their attitude to patients. The hardest thing in any staff member to change is their attitude. Over 30yrs I have been a patient here. This is the first time I have felt the need to write a review.
Visited May 2023
Review titled Forest Hill Group Practice
Replied on 30 April 2024
Thank you for taking the time to give us feedback. We are sorry to hear that you are not happy with our services. We have a customer service training course coming up for our admin staff. If you would like to discuss your individual circumstances do contact us. Many Thanks. FHRGP
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Review titled My leg is much improved
Rated 4 stars out of 5
by Dahlia Walker - Posted on 28 June 2023
I want to thank the nurses for their excellent care. It has been a long slog (three years +) but no-one gave up on me and my leg has healed nicely. My mobility is much better so once again, thank you.
Visited May 2023
Review titled Forest Hill Group Practice
Replied on 13 July 2023
Thank you so much for your review and ratings, we really appreciate you taking the time to rate our practice. We are pleased that you are happy with the care you have received over the years. Many thanks, FHRGP
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Review titled I didn't think it could get worse, it did.
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
I have been a patient for nearly 20 years. Usually, this practice are disorganised, but we are entering into a new phase of hyper aggressive staff who simply are not listening. I received an email to tell me I had to get my 10 yr old son to write a signed letter to the practice to confirm he wanted me to still have online access to his records. I was told by the receptionist this was a 'Legal Matter' and not their decision. After she directed me to the N H S website, we established it was 'guidance' issued by the General Medical Council and applies before their 13th birthday. I also explained our adopted son is covered by a care order, and therefore, we wouldn't need this (and it conforms this on the N H S website), but the receptionist still wouldn't listen and hung up on me. This is the latest in a long line of issues. The first being impossible to get appointments, but also, when I have made an appointment, failure to have the staff on site that day to carry out the tests that had been booked, and then unable to rebook appointments as they are full. What a shambles. A stain on the reputation of the nhs. Also, this n h s website won't let you write nhs in capitals. Why not?
Visited May 2023
Review titled Forest Hill Group Practice
Replied on 17 April 2024
Dear Patient, Thank you for your feedback. Unfortunately you have not left your name as i would like to look in to this further, Please contact the surgery and ask for Teisha or Oksana so we can investigate this further. Many thanks, FHRGP
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Review titled Great staff
Rated 5 stars out of 5
by Ella tuffin - Posted on 01 May 2023
Have had nothing but good experiences from the staff and the conjoining day Lewis pharmacy. The staff go above and beyond to manage how they can with the resources they have. They deserve so much more funding than they currently receive. I have had many issues with conjoining services and today one of the staff on reception personally called my clinic to tell them they had sent the wrong document because I had been telling the clinic for a long time. Anytime I have an issue they listen and try their best to resolve it. I had an emergency the day before my first day of work and they managed to send it to a pharmacy near my place of work so I could access it and felt better on my first day. They work so hard and deserve more recognition.
Visited April 2023
Review titled Forest Hill Group Practice
Replied on 13 July 2023
Thank you so much for your review and ratings, we really appreciate you taking the time to rate our practice. We are pleased that you are happy with the care you have received over the years. Many thanks, FHRGP -
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
When you meet individuals at this practise, great service (especially their regular nurse who goes above and beyond) but trying to get an appointment is terrible. If you have not tried e consult before 08.10 - don’t bother. Our daughter is having mental health issues and our appointment for a phone consultation was over 4 weeks after requesting the appointment via e-consult. My prescription review is overdue. When I rang the surgery to discuss this, I was informed by a receptionist that I would need to submit another econsult. By the time I had my review, I had missed 10 days of my daily medication. The GP said this should not have happened and the receptionist had provided me with incorrect advice. The whole experience of booking appointments/ speaking to reception is very stressful especially when you are concerned about your child’s health.
Visited April 2023
Review titled Forest Hill Group Practice
Replied on 01 November 2023
Thank you for your feedback, firstly i would like to apologies for the wrong information being relaid to you by one of our receptionist. You are welcome to contact the practice to discuss your individual healthcare needs where medication prescribing can be explained to you. Also our Econsult system is open everyday from 8am where patients can request to speak to a clinician Thanks, FHRGP