Fordingbridge Surgery
Bartons Road, Fordingbridge, Hampshire, SP6 1RSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing support
Rated 5 stars out of 5
by A newbury - Posted on 01 May 2024
To put it mildly I am having a bit of a crisis, to start with the receptionist I spoke to was really lovely and helpful and managed to calm me down enough to be able to speak properly. Shortly after a nurse practitioner called me and said I could come in straight away for a chat. I personally think that this is amazing and these two ladies were just what I needed at that point in time I'm not sure I would have got through the day otherwise. Also had a follow up call from surgery about a week later to see how I was doing, by yet another lovely lady. I'm two weeks on from this and still struggling, but I know I have support there if I need it at anytime, this makes such a difference. I have never had an issue with this surgery in the 3 1/2 years I have been with them. They go above and beyond to be helpful
Visited April 2024
Review titled Fordingbridge Surgery
Replied on 03 June 2024
Thank you for taking the time to review our service. We are really pleased to read your positive feedback regarding the surgery, and we will share your comments with the wider surgery team. Should you ever need it, there is a wealth of resource available on our website https://www.fordingbridgegps.co.uk/ on the self referrals and Wider health care team pages. Kind regards Management Team, Fordingbridge Surgery
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Review titled Phone appointment
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2024
It took 40 minutes to get through to talk to someone but when I did they were very helpful and I had a call back from the doctor in a couple of hours
Visited February 2024
Review titled Fordingbridge Surgery
Replied on 03 June 2024
Dear Patient, Thank you for your positive feedback regarding the surgery. We aim to offer the most appropriate and timely appointment possible for every patient by triaging appointment requests to make the best use of the services provided with the resources we have available to us, and we are pleased that we were able to call you in a timely manner. To avoid waiting on the telephone, if you are able to, please do consider using our online consultation service Anima, which has been designed for patients to contact the surgery to communicate with a triage team of senior GPs who are able to signpost patients to the most appropriate care in a timely manner, including urgent on the day assessment. We have shared your comments with the wider surgery team. Kind regards, Management Team
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Review titled Great surgery
Rated 5 stars out of 5
by Sue Tye - Posted on 16 February 2024
I have been with the surgery for nearly 25 years. All the staff, from the dispensary and receptionists to the GPs are friendly and helpful. I have never had a problem getting appointments, some even same day. I recently had to contact my GP regarding a review of my medication and she listened to my request and suggested a referral to a private consultant. After finding a consultant I needed an urgent referral as I had been given the option of an appointment within 3 days and so the referral was done by 8am the following day. They have also been extremely supportive over the last 18 months with myself needing frequent appointments due to my daughter being in hospital for an extended length of time.
Visited February 2024
Review titled Fordingbridge Surgery
Replied on 11 March 2024
Dear Sue, Thank you for taking the time to review our service. We are really pleased to read your positive feedback regarding the surgery, and we will share your comments with the wider surgery team, Kind regards Management Team, Fordingbridge Surgery
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Review titled Feel looked after
Rated 5 stars out of 5
by Denise - Posted on 24 January 2024
I can only praise the service I have recently received from my GP and other clinical staff in their thorough investigation of my complex health conditions of late. I’ve also been impressed with the courtesy of the administration staff in helping find reports from hospital appointments and making appointments for me at the surgery. I feel in particular that when I saw my GP today he was extremely attentive and listened to me try and explain what’s going on. I feel he responded with positive solutions which have made me feel that I’m being looked after, hopefully we can get some results to help with the symptoms that are currently making life challenging.
Visited January 2024
Review titled Fordingbridge Surgery
Replied on 03 June 2024
Dear Denise, Thank you for taking the time to review our service. We are really pleased to read your positive feedback regarding the surgery, and we will share your comments with the wider surgery team, Kind regards Management Team, Fordingbridge Surgery
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Review titled Quick Response to Urgent Problem
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Called about an urgent problem for my son. Got through quickly and had a rapid call back. Reception and the clinician I spoke with were very friendly and professional. Many thanks for the quick help.
Visited October 2023
Review titled Fordingbridge Surgery
Replied on 03 November 2023
Dear Patient, Thank you for taking the time to review our service. We are really pleased to read your positive feedback regarding the speed of the service you received. We will share your comments with the wider surgery team, and we hope your son has made a full recovery. Kind regards Management Team, Fordingbridge Surgery
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Review titled Inadequate emotional support
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
Tried to make an appointment to see dr who sent text saying happy to discuss concerns about medication plus dealing with a life changing diagnosis a telephone call isn’t enough a better system for patients dealing with life changing diagnosis with no cure of treatment and no ideal of anything
Visited September 2023
Review titled Fordingbridge Surgery
Replied on 03 November 2023
Dear Patient, Thank you for taking the time to review our service. We are sorry you have not been satisfied with your experience. Our surgery endeavours to offers a variety of appointments in a timely manner and we would like the opportunity to directly address your concerns. We invite you to email the practice at fordingbridgesurgery@nhs.net Kind regards, Management Team
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Review titled Extremely good service
Rated 5 stars out of 5
by Jennifer - Posted on 21 August 2023
I contact the surgery around 9am asking to speak to a doctor. A doctor called me around 9.15, I was then given a 10am appointment. I saw a doctor in training who gave me a thorough examination with the GP popping in to see how things were going. After a short communication my GP contacted Salisbury hospital and I was admitted to the Acute Medical Ward at 12 noon. A GP who listened, a trainee doctor who did a thorough investigation and initially a receptionist who realised there was a problem. Without all of these components fitting together I’m not sure what the outcome for me would have been for me. I am very grateful for the quick action of the surgery, it wasn’t what I wanted to happen, ending up in hospital but delaying could have been serious. This episodes was an exact repeat of November 2022 with just as quick a response time.
Visited August 2023
Review titled Fordingbridge Surgery
Replied on 03 November 2023
Dear Jennifer, Thank you for taking the time to review our service. We are really pleased to read your positive feedback regarding the surgery, and that our triage system worked well for you. We will share your comments with the wider surgery team, and hope you have now fully recovered. Kind regards Management Team, Fordingbridge Surgery
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Review titled Extraordinary care & standards
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I have had lots of contact , treatment & procedures over the past weeks. All staff are caring, flexible, calm under pressure and vigilant . I had the misfortune to be attended to at an outpatient private clinic for similar procedures and it was a shocking how the private practice has diluted their quality standards whilst a surgery like Fordingbridge has kept the highest of standards under more pressure . The equipment, cleanliness and it systems are better the responses are as good as they can be and the friendliness of the doctors is off the chart. This is a reflection of the team there as a business unit managing difficult economics and not at all a feather in the cap of the policy makers in our current government who do nothing but fail these tremendous fordingbridge people.
Visited August 2023
Review titled Fordingbridge Surgery
Replied on 14 August 2023
Dear Patient, Thank you for your positive feedback regarding the surgery. We are especially pleased at how we compare with other providers; we continually strive to improve the service we provide with the resources we have available to us. We have shared your comments with the wider surgery team. Kind regards,Management Team
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Review titled Unexpectedly pleased
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
Knowing how resources are stretched I did not expect to get such a rapid appointment. I understand that I may have been lucky with the circumstances but was delighted to be seen at short notice. The consultation was thorough and unrushed. It is nice to report such a positive response to help with this specific problem.
Visited July 2023
Review titled Fordingbridge Surgery
Replied on 14 August 2023
Dear Patient, Thank you for your positive feedback regarding the surgery. We are especially pleased at how we compare with other providers; we continually strive to improve the service we provide with the resources we have available to us. We have shared your comments with the wider surgery team. Kind regards, Management Team
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Review titled A great service to the Fordingbridge community
Rated 5 stars out of 5
by Tim Rowe - Posted on 05 August 2023
I've seen three different doctors other than my registered GP since February 2023 and they have all given me a high level of professional expertise and I was seen very quickly. In the 32 years I have been with this practice the staff and GPs have always shown me dignity and respect.
Visited July 2023
Review titled Fordingbridge Surgery
Replied on 14 August 2023
Dear Mr Rowe, Thank you for your positive feedback regarding your recent contacts with the surgery. We have shared your comments with the wider surgery team. Kind regards, Management Team