Family Surgery
7 High Street, Green Street Green, Orpington, Kent, BR6 6BGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Family Surgery.
Reviews
-
Review titled Good practice but 1 gp not good
Rated 2 stars out of 5
by Anonymous - Posted on 01 September 2024
This surgery is delightful, but there's one GP that's been there for many years that's letting it down extremely. She does need to listen to this feedback as its important for her as well as the practice going forward. She is very anxious and just refers me instead of actual examining me. The previous GP partner was a delight, very lovely person who would actual listen and also follow up on you.
Visited August 2024
Review titled Family Surgery
Replied on 10 September 2024
Dear Patient, Thank you for taking the time to feed back to us about your recent experience. We’re glad to hear that you find our surgery overall to be a positive place, and we appreciate your openness in sharing your concerns. Patient feedback is extremely important to us as it helps as we continually strive to maintain and improve upon the care we offer to our patients. We are sorry to hear that you feel one of our long-standing GPs is not meeting your expectations. Providing attentive and thorough care to our patients is a priority for us, and your comments are taken seriously. We understand the importance of feeling heard and supported by your GP, and we will ensure this feedback is reviewed to help us improve our services. If you would like to provide any further details or discuss your experience in more depth, please feel free to reach out to either myself or another member of our management team on 01689 660 447. Your insights help us to grow, and we are committed to continuously improving the care we provide. Kind regards William Magee-Brown Practice Manager
-
Review titled Quick treatment and easier to obtain an appointment
Rated 5 stars out of 5
by John Arthur - Posted on 01 August 2024
We have been with the Surgery for over 15 years and the Practice has changed a lot. I have always been able to get an appointment to see the doctor but sometimes it has been harder for me (less urgent or not quick enough on the phones at 8am). However, last week I used the online triage form and received a text the next morning advising the doctor would call me between 10am-12pm. I received a phone call at 10.30 and a prescription was sent to the pharmacy by 10.45am. The doctors are great and to locums too are very good. The reception team are exceptional and the nursing team are excellent too. I would highly recommend the surgery.
Visited July 2024
Review titled Family Surgery
Replied on 03 September 2024
Dear Patient, Thank you so much for your kind review. We are very pleased you are happy with our access via triage and the care you receive from our team. Your positive feedback is much appreciated. Kind regards Debbie Parker Senior Manager
-
Review titled Excellent reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
Although it often takes in excess of 25 mins to get through on the phone (which isn’t ideal), the reception staff are polite, friendly, helpful and approachable. I’ve noticed a real difference in the last couple of years with new staff coming in. Please thank them for their work.
Visited September 2023
Review titled Family Surgery
Replied on 14 September 2023
Dear patient, Thank you for your feedback. I have passed on your thanks to the team for all their hard work. I am sorry you have had long waits trying to get through on the telephone. At certain times of the day (first couple of hours in the day) and also during influenza and Covid vaccination programmes. We are working very hard to improve our response times to telephone calls. Please do let me know if you have any further issues regarding response times. Kind regards Debbie Parker Manager