Falkland Surgery
Monks Lane, Newbury, Berkshire, RG14 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Chris Ward - Posted on 09 October 2022
My mother in law (90) was showing signs of distress, and more confusion than usual. We would have struggled to get her to the surgery, and she would have been more distressed. No problem - doctor called in the same day, identified the likely issue and prescribed treatment, all in the same day. This is the latest example of great service from the practice, always willing to help, and with practical responses. From reception to nurses to GPs, everyone does their best to help people who are unwell.
Visited October 2022
Review titled Falkland Surgery
Replied on 06 January 2023
Thank you very much for the kind words and taking to time to write. It is much appreciated. Falkland Surgery , Practice Manager
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Review titled Eczema on face
by Justsomeone - Posted on 26 September 2022
Contacted my surgery last week about my face and neck being extremely itchy and painful due to eczema (I used to be on an ointment called dermovate, that they stopped saying I needed a review, which they haven't got back to me about). I was told that I'd get a call back later that day. The next day, I had a text waiting for me, asking for me to send pictures, to which I did, no response. It is now a week later and still no response. I called the surgery again, they checked my file saw that I had logged an econsult last week and again they said someone will contact me later that day. Just received a text message that they will give me a call me in 10 days time. This is 17 days after my initial consultation, for something that I have sent in photos and have on file for a preexisting medical condition. How is this even possible? Can barely sleep, itching till I bleed, let alone being in a customer facing position.
Visited September 2022
Provided by Care opinion
Review titled Falkland Surgery
Replied on 29 September 2022
I am sorry for the experience you have received. We hope you are getting the treatment you need. You and always ask to speak to the practice manger so they can try and help you.