FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't Get An Appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
There are certain times to call for an appointment. 8.30am, 10.30am and 2pm. If you call even a minute before those times, they won't allow you to make the appointment. When you call at those times, you are over 20th in the queue?!?! You can have a callback, but obviously when they call you back, there are no appointments left!!! It is impossible to see the GP. Who is getting an appointment when there are none to be had? They claim you can make an appointment through the app, but the app says, 'sorry, this service is not available at your practice'. People are getting worse in their conditions and the NHS is failing, failing, failing.
Visited January 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 19 February 2024
Dear Patient. I am so sorry to read your review but all feedback is valuable. We are delivering more and more appointments in all specialities everyday. Are open 8-6.30 Monday to Friday and 8-8pm on a Monday for the extended access HUB. I wonder if you have also tried the NHS ap, as our forward appointments that are open at 10.30 Monday to Friday are also available on line at 10.30am. We have had great feedback about our call back system and please don't think just because you are 20th or even 50th in the queue you won't get seen. Our Care Co ordinators signpost to a variety of appointments, from the Pharmacy, Clinical Pharmacists, Nurses, Health Care Assistance, Minor Illness nurses, Paramedics, Mental Health nurse, Muscular Skeletal First Contact Physios, Social prescribers and our administration team, to our GP's. We can also book the Extended access appointments in the 3 various Hubs Potters bar, Borehamwood and Elstree. We are looking at improving our systems all the time so your feedback is valuable. I am sorry again to hear about your experience and I hope that in the future when you ring or go online you have a difference outcome. Many thanks Michele Cain Practice Manager
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Review titled Highly recommended
Rated 5 stars out of 5
by Stephen Felce - Posted on 13 January 2024
The surgery is overloaded with patients so booking an appointment is very difficult but, other than that, the quality of care is consistently good. Recently I emailed in about an issue with me that potentially was dangerous, no exaggeration, and soon after they called me to deal with the concern, which they very quickly and effectively.
Visited January 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 15 February 2024
Hi Stephen Thank you for taking the time to give us a fair review. We are working on 'booking' appointments. Our clinicians are trying to process their own results and not put a task, ' patient needs a routine appointment'. This is helping with our demand for these '10.30' routine appointments that can be made over the phone or via the NHS app. We are also looking into the 'total Triage' model that some of our neighbouring practices have recently moved over to. Many thanks again Michele Cain Practice Manager
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Review titled Great receptionist - practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
I’ve been recently diagnosed with breast cancer, the receptionist is amazing, professional, bubbly, friendly , understanding makes my day when I speak to her … been at this surgery since 2005 and it’s the best place & so clean as well.
Visited November 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 04 December 2023
Dear patient. I'm so sorry to hear about your diagnosis, and I thank you even more for taking the time to update us on your experiences. The receptionist/care coodinator is Haylee. It is lovely to feed this review back to her and to say well done. She is a wonderful staff member. I have also fed back to our infection control lead in the practice and our cleaning company. Please take care and continue to let us know if we can help you. Michele Cain Practice Manager.
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Review titled Excellent polite and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Personally, I have found the staff from GP's, nurses, reception staff and almost everybody in-between to be very helpful, friendly and knowledgeable. Today was an example of that. I had just come out of hospital this morning. I needed an issue with some medication dosage to be sorted out. The staff member that I spoke with, went above and beyond to help me. I wasn't feeling well and she took the pressure off. Also, thanks to the quick thinking of one of the GP's, I was sent straight to hospital in an ambulance. Thank you to most of you at that practice. I think you are doing a great job even under difficult circumstances.
Visited November 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 04 December 2023
Dear Patient. What a pleasure it was to read your review and I'm so pleased to be able to update the whole practice on your thoughts. I am sorry you had to go into hospital and pleased that we were able to help quickly. It is wonderful that you have recognised that we are all trying to help in the difficult circumstances we work within. Thank you so much for your time and thoughts. Michele Cain Practice Manager
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Review titled Great all round
Rated 5 stars out of 5
by Justin Castle - Posted on 03 October 2023
Advanced Nurse Practitioner in room 12 was very professional and thorough and didn't feel rushed. Very pleased with the all round treatment and time given.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Hi Justin We are so lucky to have Becky Waller Advanced Nurse Practitioner on our team. She is also our infection control lead and lead nurse and works so hard keeping us all safe. Room 12 was build during covid and is a great addition of our clinical rooms. It is wonderful for her to get this review and for us to see it in black and white. I am so pleased you have taken the time to write this and for Becky to received it. Many thanks Michele Cain Practice Manager
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Review titled amazing
Rated 5 stars out of 5
by d.s - Posted on 26 September 2023
i had a issue with my medications and staff went out of their way to make sure i had what i needed last minuite on a friday bringing the meds to me themselves as i couldnt get out i am so gratefull for all the help and support and patience they have given me over the past couple months i cant belive how lucky i am to have found fairbrook medical center thank you
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Hi What a wonderful review to read. I know my staff were worried about your getting your medication and double checked that they could help and do something extra. So glad you got your medication and that we could help. Michele Cain Practice Manager
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Review titled Dapagliflozin
Rated 5 stars out of 5
by Keith - Posted on 01 September 2023
My sugar levels were very high and I was seen by the pharmacist who started me on Dapagliflozin. I was a bit hesitate at first but seen being on it for 9 weeks I have not had any side effects and my sugar levels have stabilised. I am very pleased medication and service.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 01 September 2023
Dear Keith Thank you very much for your review and letting us know about your medication, your worry/hesitation and then the fact that you are now very pleased with the medication and service. I have passed your comments onto our wonderful prescribing clinical pharmacist Jaffer Rashid. Thank you for your time and review. Michele Cain Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I know people complain a lot about GP Practices and yes they all have flaws no systems are perfect. But over the last year the Dr, Nurses, mental health workers, pharmacist, admin staff have gone above and beyond to support our family in every way possible They have seen us when we need to be seen, had phone calls to help us out, dealt with complicated pharmacy requests, helped get urgent appointments when needed and do much more they have been fabulous A massive thank you
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Dear Anonymous Thank you for taking the time to write such a fair review. I am sorry that you and your family have had to use us but so pleased that we have been able to help in various areas. Great to hear such a positive review. Many thanks Michele Cain Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Miss S R Job - Posted on 19 September 2023
I want to thank Fairbrook Medical Centre for their wonderful care and attention to my elderly parents. It is a very busy surgery but this has never hampered their patience and service. All the staff, doctors and nurses have been so kind in helping my family get the treatment required promptly. I know they are under pressure due to vast demand from new housing estates being built in the area and everyone needs a GP Surgery. Fairbrook have been absolutely brilliant - again I cannot thank them enough.
Visited September 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 October 2023
Dear Miss Job We really appreciate you writing such a lovely review. Through all the demand and pressure it helps to know that we are getting it right (although always areas to work on) and I will pass this onto the whole team. Many thanks Michele Cain Practice Manager
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Review titled Great support from Pharmacy
Rated 5 stars out of 5
by Claire Diaferia - Posted on 15 May 2023
I had the unfortunate experience of suddenly my long term prescription getting changed due to a mis-communication. I called the surgery, yes, i had to wait a little bit as i called at 8.30 when everyone calls but a very helpful/ knowledgable /polite receptionist answered and listened to my dilemma, she then arranged for the pharmacy department to call me back by 1pm. Infact I got a call back within a couple of hours by a male pharmacist. He was extremely helpful / supportive and sorted out the issue quickly . I am again on track with my correct medication...a huge relief!. So thank you!!
Visited May 2023
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 29 June 2023
Hi Claire Thank you so much for taking the time and giving us a fair review. I am sorry for the mis communication but equally so pleased to hear that it was sorted out promptly. Great to know that our receptionist/care Co ordinator was very helpful/ knowledgeable /polite. Listening skill are key to this roll. Our clinical pharmacist and team are wonderful and such an asset to Fairbrook. Some good news is that we have updated our phone lines as of the beginning of June and added a call back system. Great feedback from patients. In future if you ring us in our busy times, you will be given the option to ask for a call back. Thank you again Claire and I am pleased the problem was resolved quickly. Michele Cain Practice Manager