Essex Lodge
Greengate Street, Plaistow, London, Greater London, E13 0ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pretty good practice
Rated 3 stars out of 5
by Louise - Posted on 25 March 2023
I have only been to the surgery a few times but reception staff have always been friendly and helpful although can be frustrating when there is a queue and only one person working but 6 people behind the screen who don’t come to help. Nurses have always been lovely. Hard to get an appointment but that’s the same everywhere. My only real complaint is that on my last gp visit I felt very rushed and at times felt like he wasn’t listening to what I was saying properly
Visited March 2023
Essex Lodge has not yet replied.
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Review titled Kind and helpful staff
Rated 5 stars out of 5
by Stephanie Thomas - Posted on 24 March 2023
Always have a positive experience at Essex Lodge, kind and caring staff both in the practice rooms and on reception
Visited March 2023
Essex Lodge has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
Staff is reliable, on time, helpful, considerate, caring. The nurse who took my blood was very gentle and understood my fear of blood
Visited March 2023
Essex Lodge has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Barbora Botkova - Posted on 24 February 2023
This is one of the best GP practices I’ve ever dealt with. High level of professionalism and efficiency from all staff members, courteous and understanding approach to patients and their queries. Booking appointments extremely easy, short waiting times on the phone. The practice premises are always spotlessly clean and welcoming. I would highly recommend this practice.
Visited February 2023
Essex Lodge has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Roxana Baba - Posted on 10 January 2023
I am happy about everyone which are working there , even the receptionists are very friendly, and about doctors I have to say a big Thank you for them patience and explanation
Visited January 2023
Review titled Essex Lodge
Replied on 15 February 2023
Dear Roxana, Thank you for taking the time to share your comments, it means a lot. I will share this with the practice team who will appreciate your kind words. Shima Haque- Practice Manager
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Review titled Excellent Practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2023
The staff and service was good at the time I attended. I was seen to promptly and the person was efficient and engaged with me throughout my appointment
Visited January 2023
Review titled Essex Lodge
Replied on 15 February 2023
Dear Patient, Thank you for taking the time to provide feedback. If you had mentioned the name of the person who had helped you then I could identify the team member and pass on your comments directly. I will share your kind words with the team. Shima Haque- Practice Manager
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Review titled Bad GP practice
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2023
I’ve had loads of concerns about this GP practice and whenever I want to make a complaint they told me to do in writing due to the fact that I’m dyslexic. I find this hard and I know this they take the advantage of one more people that can’t write a complete. That should be alternative way to do a complaint instead of written complaint because not everybody has a first language of English and also not everybody may be able to read and write. The reason I’m rating this is for many reasons first of all the receptionist are very bad second the nurses and especially one of them is rude and doesn’t know how to talk to parents, especially when she’s lost her baby and lastly getting the prescription is so hard when you do get a prescription repeat prescription it’s been cancelled by a doctor. Why would I be asking for a prescription if I didn’t need it
Visited January 2023
Review titled Essex Lodge
Replied on 15 February 2023
Dear Patient, Thank you for sharing your views. We are sorry about your experience. Its unfortunate that you were not offered to make your complaint verbally whilst a staff member made notes. If we could identify the person who conveyed the original request to you then we could have a conversation with them directly. We do have reception staff members who speak a second language and we use an interpreting service when required for consultations. With regards to your prescription, sometimes these can be rejected by the clinician if it is not due or no longer available, but this should be communicated to the patient. We shall speak to the nursing team about addressing patients who have had suffered a recent loss. If you had left your name, then it would have been easily to identify the staff mentioned, never the less, please accept our apologies and we hope future experiences are more positive. Shima Haque- Practice Manager
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Review titled Great practice - just lack of availability
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I had a lovely experience today at the reception and during blood test. Ladies were super professional, helpful, kind and absolutely lovely. Thanks so much for looking after me.
Visited January 2023
Review titled Essex Lodge
Replied on 15 February 2023
Dear Patient, Thank you for taking the time out to share your generous comments. I shall pass this onto the Phlebotomy team, some who are quite new to the service so will find your feedback very encouraging. Shima Haque-Practice Manager
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Review titled Super friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
Comfortable environment, friendly and clean the staff are so helpful and always have great advice.
Visited October 2022
Essex Lodge has not yet replied.