Engleton House Surgery
Engleton House, 2 Villa Road, Coventry, West Midlands, CV6 3HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not the best for prescriptions
Rated 3 stars out of 5
by Bernard strong - Posted on 23 April 2024
I ordered items off my prescription 2 items I ordered were not processed by the prescription team,I received items I did not want of my prescription it is not the first time this has happened to me,I am careful to make sure I tick the items I want clearly but it does not seem to work. I underline all my prescriptions with I ruler to separate the said items I then tick the ones I need how they do not process them as I indicate I do not know,I ordered Novorapid 100 units I did not receive the item I ordered Jardiance I did not receive it, what I did get was co-codomol and a inhaler both of which I never ordered this is not the first time this has happened and I have sourced the two missing prescriptions from Pharmacy to u so can you please make sure my prescription is checked please before I receive it thank you Bernard Strong
Visited April 2024
Review titled Engleton House Surgery
Replied on 08 May 2024
Thank you for taking the time to leave your feedback. I am very sorry to read that you were unhappy with the service you received when ordering your repeat medication, and that mistakes have been made. I understand that this can be frustrating and cause difficulties. There are a number of options available to make the ordering of medication simpler and we would be happy to discuss these with you to find a solution and avoid errors in the future. Our Patient Services Manager, Neil Scrivens, can be contacted by calling the main switchboard (024 7659 2012).
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Review titled More training required
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2023
I have been with this practice for one year now and my experiences continue to worsen. Initially, the surgery showed how unconfident they are with their decisions by ringing me hours after my appointment to change treatment/diagnoses’. Every time this happened the second outcome would be something like ‘go to a&e’ and then on attending a&e I’m asked why I’m there I don’t need to be there! Recently, I have experienced awful customer service on the phones with most members of staff not answering the phone correctly or going silent for long periods as they ‘can’t find’ where I was booked etc. This is something that has shocked me as I have 6 year’s experience working in practices (all not great) and have never heard staff sound so untrained! One time I sat in the waiting room for 45 minutes before I asked how long the wait would be. They told me the midwife I’m booked with doesn’t work here anymore so you’re not going to be seen. The senior staff there at the time said they were shocked I wasn’t going ‘mad’ at them. Again this could’ve been easily avoided if the receptionist actually checked what she is ‘arriving’ on the system. From experience I know it states the clinicians name on each appointment. I could go on but really don’t have the time. One positive I’ve taken is they won’t ever miss any diagnoses as they are too scared to do so by over examining/ discussing each case with a more senior GP!
Visited December 2023
Engleton House Surgery has not yet replied.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Everyone I have encountered in this practice is so lovely and attentive. Reception do all they can to get you an appointment, even on a Saturday! Doctors and Nurses are great, listen to everything you say and don’t make you feel like you are being brushed off. I recommend Engleton to everyone.
Visited November 2023
Review titled Engleton House Surgery
Replied on 27 December 2023
Thank you for your feedback. It is greatly appreciated. Your lovely comments will be passed to the team.
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Review titled Great practice
Rated 5 stars out of 5
by Anne Kilkenny - Posted on 07 November 2022
Excellent practice staff are very helpful my partner has recently joined from another practice that was shocking. Always found Engleton house to have really kind efficient staff.
Visited November 2022
Engleton House Surgery has not yet replied.