Enderley Road Medical Centre
Enderley Road Medical Ctr, 41-45 Enderley Road, Harrow, Middlesex, HA3 5HFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Enderley Road Medical Centre.
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Priscilla Kadzere - Posted on 19 January 2024
I got the appointment over the phone and it was very quick. My smear was comfortable the practice nurse was very gentle and also touched on other things though I had only gone in for a smear. She weighed me and gave me details of where I can go and execersice which was great
Visited January 2024
Review titled Enderley Road Medical Centre
Replied on 30 January 2024
We aim to improve the health, well-being and lives of those we care for and this is clearly demonstrated by our excellent nursing team in your feedback, thank you.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Enderley road medical centre provides poor service. All the staff & doctors are non-supportive. Highly dissatisfied with the level of service I have received. Should raise complaint to The General Medical Council / Regulation of General Practice Programme Board or NHS. Instead of medical treatment, we only get more trouble from the Enderley road medical centre. sharing experience with any new patient looking to register with GP practice is to stay away from Enderley road medical centre, they only give trouble & nothing else.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 22 December 2023
Thank you for your feedback and I am sorry to hear that you are dissatisfied with our service. Please contact the Practice and ask to speak to the Supervisor or the Management Support Team in order for us to explore this further to ensure you receive a satisfactory outcome.
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Review titled I cannot get an appointment because of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
In the last 2 years, I have been trying to get several appointments with the GP, but I was asked to go online. I went online, but the website was unavailable. I can die waiting for the application to be available to make an appointment in case I am able to use the website. Is this normal type of service provided for tax payers when the health issue is in the middle? Hopefully I will find another GP practice tomorrow morning.
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for your feedback and we are sorry to hear that you are not satisfied with our service. Should access to our appointment system not be accessible to you via Patchs, please telephone the surgery and speak to one of our care navigators who can offer you an alternative option.
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Review titled Seamless experience
Rated 5 stars out of 5
by Barbara R - Posted on 07 December 2023
I can’t thank the doctor and health care assistant who did my small surgery today enough. I’m not able to post names here but they made me feel so at ease and made an experience that should be uncomfortable enjoyable. Thank you ladies!
Visited December 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for taking the time to leave your review . The team strive to provide excellent patient care and this is reflected in your positive feedback.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
They've moved all communication to their chat system 'patch', but rarely open the system so you can't get in a queue and it's worse than previously having to phone at 8am. Now they tell you when they'll open patches, then they don't. Or they delay it until later, or the next day. We tried to connect today at exactly 2pm when the system was advertised as due to open but instead found a message saying they're not going to open until tomorrow. Our elderly father was discharged from hospital yesterday and told to go to his GP for aftercare but we cannot get hold of them. Phone lines just refer us back to patches, which is offline! This is not the first time we've had this experience, it's a regular occurrence.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 22 November 2023
Thank you for your feedback. Our afternoon session for Patchs opens at 14:00 and our care navigators are available on the telephone from 08:00 to 18:30 (closed between 13:00 – 14:00 however for anything that can’t wait until our lines open, an emergency access number is provided). Nonetheless, please do call the surgery and one of our care navigators will organise an appointment for your elderly father.
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Review titled Ankle sorted out
Rated 4 stars out of 5
by Francis Murphy - Posted on 28 November 2023
I had an infection of the ankle. The staff treated me well, I visited on 4 occasions to have dressings replaced, all done very professionally.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for taking the time to leave your review . The team strive to provide excellent patient care and this is reflected in your positive feedback.
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Review titled Getting an appoinment...
Rated 3 stars out of 5
by Anonymous - Posted on 10 December 2023
Its impossible to make an appointment ..please tell me how do people do it..other than speaking to someone who deosnt understand you
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 22 December 2023
Thank you for your feedback, please visit https://www.enderley.nhs.uk/health-information/appointments/ I hope you find this helpful and useful
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Review titled Impossible to get an apt
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I called 171 times from 8am monday when the surgery opens, the line was engaged for 24 mins and when i finally got through the receptionist said she could not make me an apt for blood tests as i was instructed to by the hospital at the weekend. I was told all apts were taken for today, not that it needed to be today. She could not help make a booking for another day and told me to call back at 2pm when more bookings are released. Its impossible to get any booking by phone and if you want to submit a request on patches this can only be done as early as 8am and before the bookings fill. This system is outdated and does not work. No wonder A&E are feeling the pinch its the only way people can see a Dr!! The practice needs to review its processes.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 08 December 2023
Thank you for leaving your feedback so we can address any less than satisfactory experiences. Please call the surgery and ask to speak to the supervisor in order to resolve this for you and address any concerns.
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Review titled Love staff, hate Patchs
Rated 3 stars out of 5
by Jane - Posted on 09 November 2023
Trying to make appointment for newly registered relative. I need to travel from Cumbria and book hotel to be able to get him to practice and help at appointment. I will have to do this without knowing whether an appointment will be available as can only book on the day! Staff very pleasant and extremely helpful, but system most inflexible and Patch's a nightmare to navigate.
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 13 November 2023
Thank you for your feedback, 90% of Patchs’ requests are seen on the day and should these details be included in the request, this would be triaged to an appointment on the day. Alternatively, please telephone and speak to one of our care navigators who can arrange a pre-booked routine face to face appointment as we do understand that there are times when Patchs may appear inflexible.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
I’ve been with Enderley Road medical practice since 1995 and have received amazing professional care, advice & support from the doctors & medical team. A big thank you. Alison
Visited November 2023
Review titled Enderley Road Medical Centre
Replied on 13 November 2023
Thank you for your feedback and uplifting comments; the team strive very hard to provide excellent patient care.