Eltham Palace Pms
Eltham Palace Surgery, 30 Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Eltham Palace Pms.
Reviews
-
Review titled Terrible Service
Rated 1 star out of 5
by Molly - Posted on 15 May 2023
i call on thursday and was amaze that i was able to get an appointment the same day, for this surgery i have never been able to get an appointment the same day even before covid. however once i receive my telephone appointment i was not introduce to a doctor but only was receiving a call from the" gp surgery". (i do believe if you are making a doctors appointment i would expect to speak with a professorial) i was ask to send photo which i did straight away as i was told they will call be back once review the photos, this took 2 hour after the call and again was not introduce to a doctor but to the gp surgery calling me back. but it was to my surprise it seem like the lady was reading of an email, when i went to ask a question about the treatment i was spoken over and continuously being told the same thing instead of my question being answered. i was advise to wait 48 hour before calling back, but this happen to be on a saturday, which i stated during the phone call but was advise that there are other number that can be called whiles the surgery is close but not provided with these numbers, over the 48 hours my symptoms had got worst even to the point of my throat nearly closing. i called the doctor surgery this morning 15.05.23 after being advise to call the doctor back after 48 hours if there is no improvement. the lady that i had spoken did not ask for my name nor take my dob which means my note was not even looked at whiles i was on the phone. to be told that i would need to call back at 8 am on the following day, which would be fine but i do not feel that an emergency appointment is need and could go to someone else, when i had explain this to the receptionist i was then advise to call back on wednesday for a "routine appointment" which again i would believe this to be a telephone appointment. i can not understand why i would not be able to book an appointment till wednesday. after i questioned to why i could not make an appointment i was not answered but to be told to go to a & e which again i do not feel that i need to go a & e, but when i do call on wednesday i will not get an appointment for 3 week which by then my symptoms would have gone. the service this gp surgery has been terrible even before covid but now it even worst.
Visited May 2023
Review titled Eltham Palace Pms
Replied on 16 May 2023
Dear Patient I am , very sorry that you have recently had a bad experience here at the practice . Please do not hesitate to contact me, at the practice so that we can discuss this issue further over the telephone or face to face and arrange for an appointment to be booked for you as soon as possible With Kindest regards Jo Gilby Practice Manager
-
Review titled Poor practice
Rated 3 stars out of 5
by Cherie Whitlock - Posted on 24 May 2024
My sons appointment was at 5.30,we wasn’t seen until 6-15,he has autism so when we got to see the doctor he was to anxious,so he wouldn’t let the doctor take his weight or height ,we just about got him to have his blood pressure taken.
Visited May 2023
Eltham Palace Pms has not yet replied.