Eltham Medical Practice
Eltham Community Hospital, Passey Place, Eltham, London, Greater London, SE9 5DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fibromyalgia msk
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2022
I cannot express how much I'm in pain and fed up keep requesting passy place to refer me to my consultant at msk as they told me I'm on msk but my gp has to refer me and they happy to see ne so I've been asking for a month now yet still not had any referell made re my highest points of fibromyalgia. Please please I need a referell ASAP
Visited October 2022
Review titled Eltham Medical Practice
Replied on 23 November 2022
Dear Patient Thank you for your feedback, to discuss your referral please contact the surgery and ask for an appointment with a Clinician or speak to the Reception Manager who will be able to help with your enquiry Regards Eltham Medical Practice
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Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Friendly, welcoming and helpful reception staff. My husband is a cancer patient and every time I’ve popped in the ladies have pulled out all the stops to accommodate us.
Visited October 2022
Review titled Eltham Medical Practice
Replied on 23 November 2022
Dear Patient Thank you for your feedback. We will pass your positive feedback to the relevant Manager and Team. Regards Eltham Medical Practice
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Review titled Mole clinic excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
I had to visit this clinic on several Occasions this year. The doctor was reassuring and helpful. Whilst the outcome wasn’t the best senario without the persistence of this doctor my issue may have been overlooked. I even got a phone to see how my hospital appointment went. First class service shame about the wait for appointments - GPS have to realise that waiting two weeks for an appointment isn’t acceptable.
Visited October 2022
Review titled Eltham Medical Practice
Replied on 20 February 2023
Dear Patient Thank you for your feedback, I will ensure your positive comments are passed to the relevant team member. Regards Eltham Medical Practice
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Review titled Rude and unhelpful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
Receptionist on the phone triaging for appointments was incredibly unhelpful, rude and made it clear she thought I was wasting her time. I feel really sorry for all the people who are in pain and distress who have to put up with this GP service because they have nowhere else to go when they are ill. Absolutely horrific. Made me feel even worse than I already am. She didn't want to help answer questions and in the end I had to resort to calling 111 instead of going via her and the GP to get the assistance i needed, where the service was more helpful.
Visited September 2022
Review titled Eltham Medical Practice
Replied on 07 September 2022
Dear patient, Thank you for your feedback. Sorry you felt our service wasn't satisfactory this time, if you would like to discuss this with our Patient Liaison Officer, please contact the surgery on 0208 850 5141 or use the link below https://www.elthammedicalpractice.nhs.uk/navigator/complaint-form/ Regards Eltham Medical Practice