Elsenham Surgery
Station Road, Elsenham, Bishop's Stortford, Hertfordshire, CM22 6LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled **Disappointing Experience at Elsenham Surgery**
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
**Lack of Communication:** Despite raising concerns regarding my recent experience, I have yet to receive any response. I have sent three emails and handed in a typed letter, all addressed to the practice manager. However, there has been no acknowledgment or reply to any of my communications. This lack of response is deeply concerning and reflects poorly on the practice’s commitment to patient care and communication. **Patient Experience:** As a patient, I expect my concerns to be taken seriously and addressed promptly. The complete absence of any follow-up indicates a significant lapse in the practice’s patient management and communication processes. This has not only caused me distress but also made me question the overall quality of service provided by the surgery. **Conclusion:** I urge the management of Elsenham Surgery to improve their communication channels and ensure that patient concerns are handled efficiently and respectfully. Acknowledging and addressing patient concerns is crucial in maintaining trust and ensuring a high standard of care.
Visited March 2024
Elsenham Surgery has not yet replied.
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Review titled First Class
Rated 5 stars out of 5
by Alan Downer - Posted on 17 July 2024
Great Surgery, Great Team, very lucky to have them as they always interact with you so that you understand any issues/problems such as my recent diabetic review and blood test that was handled very efficiently, well done
Visited January 2024
Elsenham Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Mrs Hazel Allen - Posted on 14 November 2023
My children and I have been with the surgery for almost 6 years. We have only ever had a positive experience. The staff at reception and every GP we have met have always been professional, understanding and quick at processing any referrals/prescriptions etc. This remained even during the covid period. Thank you.
Visited November 2023
Review titled Elsenham Surgery
Replied on 17 November 2023
Dear Mrs Allen, we are very pleased to hear you had a positive experience at Elsenham Surgery. Thank you for your kind review. Your comments will be fed back to the staff.
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Review titled Great practice
Rated 5 stars out of 5
by Roy sendall - Posted on 17 November 2023
I got a same day appointment, all the staff were brilliant, and sorted out my problem, I can't speak highly enough of them
Visited November 2023
Review titled Elsenham Surgery
Replied on 20 November 2023
Dear Mr Sendall, we are delighted we met your expectations. Thank you for your kind review. Your comments will be passed to the surgery staff.
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Review titled Some problems
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
This place only does same day appointments which is good isn some ways but for someone who works it’s not good having to take a day off work to go for a routine appointment rather than just nipping away for 20 mins
Visited July 2023
Review titled Elsenham Surgery
Replied on 17 November 2023
Dear Patient, we are sorry that you are not happy with the service offered at Elsenham Surgery, If you would like to contact the Practice Manager to discuss, please do so.
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Review titled The best GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
It’s so efficient - you call up, speak to someone lovely on the phone and you get booked in the same day normally. This practice is one in a million. We feel so fortunate.
Visited April 2023
Review titled Elsenham Surgery
Replied on 17 November 2023
Dear Patient, we are pleased you had a positive experience at Elsenham Surgery. Your feedback will be passed to all the staff at the surgery. Thank you for your kind review.