Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic pharmacist review
Rated 5 stars out of 5
by Michelle small - Posted on 06 September 2024
I saw the pharmacist who was brilliant,my blood pressure was very high and she was very concerned,she gave me great advice and advised me to do further readings throughout the day which I did plus advice on my medication and when to take etc ,she called and checked that the reading had. come down which it had ,she made a plan for going forward ,,I’m very grateful to her and also her mannerisms which were kind caring and professional. Thank you very much
Visited September 2024
Review titled Elm House Surgery
Replied on 10 September 2024
Dear Michelle, thank you ever so much for your 5-Star review! We are delighted that you found the service you received from the Pharmacist was helpful and the advice you were given was done in such a caring and professional manner. Your kind comments have been passed on to the Pharmacist you saw who was thrilled to learn that you found the consultation with her to be so positive! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Great Practice
Rated 5 stars out of 5
by Karen German - Posted on 10 September 2024
I was very impressed with the level of care from the pharmacist. She was extremely concerned with my high blood pressure. She gave me a lot of advice, was extremely supportive and thorough and clearly wanted the best for me. She wanted to see me soon after my initial appointment where she put my mind at rest and gave me more advice of potential plans going forward. I felt very at ease with her and felt that her care and kindness was completely genuine. I am very thankful for her concern.
Visited September 2024
Elm House Surgery has not yet replied.
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Review titled Surgery
Rated 3 stars out of 5
by Haidee - Posted on 11 July 2024
My experience today was very good, more information that I have which will help me to have a better management.
Visited July 2024
Review titled Elm House Surgery
Replied on 16 July 2024
Good morning Haidee, we just wanted to say thank you for your review and for taking the time to post it! It is good to know that you have the necessary information now to help you with your healthcare. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Excellent service
Rated 5 stars out of 5
by Angela Roberts - Posted on 27 July 2024
My husband and I have used Anima twice in the last week. My husband was able to see a GP that same day and I was given an immediate referral to a specialist. It was quick and easy to access and we got exactly what we needed. A wonderful service.
Visited July 2024
Review titled Elm House Surgery
Replied on 01 August 2024
Dear Mrs Roberts, we're so pleased that you found Anima a helpful way to find and receive the help and support your husband needed. Thank you for letting us know, it's always encouraging to receive positive feedback especially when there is a positive healthcare outcome. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Quick service
Rated 5 stars out of 5
by Zuleika Teixeira - Posted on 06 June 2024
As a family we hardly ever use the NHS service and the last time we did was 4 years ago. But my son recently had a flared up of Eczema which needed treatment urgently due to the constant itching and creating open wounds. I used their new portal to log request, they responded and then I responded and then I got a phone call and prescription issued all within 20 mins! Thank you so much for the quick service. In the past I would have to wait 2 days before starting treatment.
Visited June 2024
Review titled Elm House Surgery
Replied on 11 July 2024
Dear Zuleika, really sorry to hear that your son wasn't well but we're really pleased you were able to sort his problem out so quickly and efficiently using our new system! I hope your son is feeling better now and am glad to know you had a positive experience of the service we provide. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Amazing Pharmacist!
Rated 5 stars out of 5
by Darren - Posted on 20 May 2024
The Pharmacist is just wonderful, I was suffering from high blood pressure and she now has me registering in the normal range, on the right medication and back on track. She is an absolute joy to visit, always smiling and never fails to make me laugh. She is the ultimate professional, takes in all the information, I am able to tell her all the stresses in my life which exacerbate my condition and most importantly she listens. She gave me the "all clear" this morning so I am a success story. Thank you, I shall miss my visits x
Visited May 2024
Review titled Elm House Surgery
Replied on 28 May 2024
Dear Darren, thank you ever so much for taking the time to leave your feedback! It was great to read that you had such a positive and rewarding experience of our pharmacy service and that it has made a positive difference to your health. We have passed on your kind comments to the pharmacist concerned as they are encouraging and much appreciated. We are all so pleased that you have been given the all clear and that you are feeling better! With thanks and kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Joel - Posted on 14 May 2024
I recently had the pleasure of being seen by a Pharmacist at the practice, and I cannot express enough gratitude for the exceptional care I received. The Pharmacist took the time to address all of my concerns with patience and clarity, ensuring I left feeling informed and reassured. Their dedication to going above and beyond in providing thorough explanations and ensuring my well-being was truly commendable. I left the appointment feeling confident and grateful, knowing that I had received the best possible care. Thank you to the wonderful Pharmacist for their professionalism and compassion.
Visited May 2024
Review titled Elm House Surgery
Replied on 15 May 2024
Dear Joel, Thanks very much for your complimentary comments made about our Clinical Pharmacist! It seems that the care, attention, advice, compassion and support you were given have made an important difference to you. It's great to know that you now feel more confident and are better informed. We have passed on your comments to the Pharmacist who saw you and she would like to thank you very much for your kind comments and was pleased you are happy after your consultation together! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great Annual Diabetes Review
Rated 5 stars out of 5
by Louis Malin - Posted on 29 May 2024
Had a very thorough review and for the first time in a long while, I came away with a better understanding of my condition. Discussion was two way and the detail was of a level I could understand without too much jargon.
Visited May 2024
Review titled Elm House Surgery
Replied on 11 July 2024
Dear Louis, thank you for taking the time to leave your feedback which was very encouraging. We're pleased to learn that your review was a positive, that you were able to discuss what you needed to and the explanation was clear. Kind regards, Geoff Cook, Patient Liaison Officer.
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Review titled Anima not for housebound vulnerable patients
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I cannot praise the professionisn of staff and helpfulness of staff at reception I'm housebound in my 60s and I can't cope with this nrw system. I am incapable of talking or doing much before 1pm and everytime I need to arrange a telephone consultation their capacity is full. I really struggle with the form and just end up giving up I'm someone who should have more contact but this system is putting me off having any contact I do get UTI and become confused. Before Anima I would ring reception and I would talk to duty who would sort out a prescription for antibiotics plus urine test. If I have to negiotate 111, I couldn't do it...and would become more confused. Worried I was told by receptionist to ring reception and see what can be done. This doesn't fill me with confidence. I do miss their econsult system and find the NHS app for repeat prescriptions work well But what's the point of ringing 111 or go to a&e or to be told to come in..if I am trapped on the first floor I worry about other vulnerable housebound and disabled patients including people with mental health issues There are always jokes about GP receptionists but this surgery staff are great. They hold an important link between patients and medical staff I used to trust this practice but do think I need to look elsewhere....I don't feel safe
Visited April 2024
Review titled Elm House Surgery
Replied on 17 April 2024
Dear Patient, we were really concerned to learn from your feedback that you are having such a difficult time using Anima. Please can you ring reception on Tel 020 8650 0173 and ask to speak to me, Geoff Cook (Patient Liaison Officer) so that I can help you with your requirements. If I am unavailable, please ask to speak with the Reception Manager who will be happy to help you. Please be assured that we really do want to help meet your needs and very much look forward to your call so we can assist you. Thank you for taking the time to leave your feedback, it will help us to help you. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Annual asthma review
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Very good and constructive. The Practice nurse was very helpful in developing a plan to reduce my medication.
Visited April 2024
Review titled Elm House Surgery
Replied on 04 April 2024
Dear Patient, thank you for letting us know that your appointment with the practice nurse went so well. We're really glad you found it helpful and that you have a plan to manage your medication. Kind regards, Geoff Cook (Patient Liaison Officer)