Edith Cavell Practice
41A-41C Streatham Hill, London, Greater London, SW2 4TPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doctor dismissed my symptoms and concerns
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I have had nausea, stomach cramps, temperature and irregular bowel for 2 weeks. After explaining my symptoms the doctor said I had too many symptoms and I had too select one do I wanted him to deal with. It felt like he wanted me off the phone as soon as possible. He told me to log an issue in a fortnight if I still had problems. I'm likely going to pay to see a private doctor as I'm not confident in the diagnoses.
Visited March 2023
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2022
I would not recommend this GP surgery to anyone. Impossible to speak to anyone on the phone, I waited recently as “number one in the queue” for 90 minutes, only trying to find out how to call back tomorrow to try and actually get an appointment. They try to get you to use an app which does not work. I am pregnant and have decided to change surgery to somewhere else local as I have no confidence in getting taken seriously or even being able to speak to a receptionist, which is bad enough now but more concerning with a newborn. I did eventually have an appointment recently where the dr was nice but did not take me seriously, weeks later I am asking for a second opinion. Would not recommend.
Visited November 2022
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team and Please feel free to contact the surgery on 0207 062 7870 if you wish to discuss your concerns further. Kind regards, Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
I would strongly discourage anyone from joining this practise. It’s virtually impossible to get an appointment to see a doctor; you can easily spend an hour or more on hold only to be cut off by the unhelpful reception staff or told there are no appointments left. The app they ask you to use is just as useless. I have two children under 2 years of age and have had awful experiences with both of them-my 1 year old was passed off as having Covid despite being limp, having a high temperature and vomiting. The doctor didn’t check his throat, ears, chest etc - just said it was covid and told me to give Calpol. 12 hours later we ended up in A&E where he was instantly checked properly and we were told he had tonsillitis and a kidney infection. He was given hospital treatment for a week after. My newborn baby recently needed antibiotics and I was told the doctor had sent a prescription to the pharmacy. 24 hours later the prescription was still not there and after trying to get through to the surgery for 2 hours I eventually walked to the surgery to ask where my daughter’s prescription was. It transpired that the doctor had forgotten to write the prescription, but the receptionist was incredibly rude and kept suggesting it must have somehow been my mistake. I recently moved surgeries and can’t believe the difference - I can get a same day appointment easily, the hold time on the telephone is less than 5mins and the doctors are thorough, professional and reassuring. The only thing I would say is that my experience with the nurses at Edith Cavell was only ever positive. Other than that I think it’s a terrible GP practise.
Visited November 2022
Review titled Edith Cavell Practice
Replied on 17 September 2024
Dear Patient, Thank you for taking the time to provide us with feedback. We will take this onboard and feed it back to our team at Edith Cavell Surgery. Kind regards, Practice Manager