Edenbridge Med Practice
Edenbridge Memorial Health Centre, Four Elms Road, Edenbridge, TN8 6FYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone contact with surgery
Rated 2 stars out of 5
by Stephen WHITTAKER - Posted on 15 November 2022
This afternoon I tried to contact the surgery to get blood test results after waiting 15minutes was told I was number 1 in the queue only to then be cut off, I then rang back but was told I was then 7th in the queue so gave up. As there is no longer a specific number to press for results as there used to be I pressed for the secretary's and got through but was told they could not help me with blood test results and would I hold music was then played for 2-3 minutes before I was cut off again at that point I gave up. This is not the first time this has happened and I cannot tell you how frustrating it can be. I have to say the whole practice seems to be broken not by the medical staff who are excellent when you finally get to them but the administration is appalling and needs to be reviewed as it is failing the community.
Visited November 2022
Review titled Edenbridge Med Practice
Replied on 23 October 2023
Dear Stephen, thank you for taking the time to offer your feedback and please accept our apologies for the delay in replying. We are unclear why you were unable to access the results number, as this is still in action, however the experience sounds extremely frustrating for you, for which we are sorry. We have recently invested in updated telephony which is proving better at managing the large demand. We have also launched an online booking system which is freeing up capacity on the telephone lines. If you continue to experience difficulties please do not hesitate to contact our practice manager to discuss this further. Otherwise, we hope that with our improved systems you will have considerably smoother interactions with the practice going forward. Best wishes
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Review titled Unable to make appointment
Rated 1 star out of 5
by Sarah Lemoine - Posted on 06 October 2022
Telephone queue system for appointments on a daily basis - you end up in the phone queue for over an hour. I have tried 4 times in the last two days but cannot stay on the phone that long whilst at work. Went in person to try and make an appointment but no appointments available. What on earth am I meant to do? I have an bacterial infection that needs antibiotics and is getting progressively worse but I cannot see or speak to a doctor for medication. Why is Edenbridge so much worse than other surgeries?
Visited October 2022
Edenbridge Med Practice has not yet replied.